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Special Assistance

Belfast International Airport, Airport Road, Belfast, BT29 4AB

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Getting Help and Assistance

  • To book and obtain special assistance and for information please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Team members receive deaf awareness training.
  • There is not a member of staff trained in Irish Sign Language.
  • The alternative formats documents can be provided in include; Braille.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
  • To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in the International Departures corridor.
  • For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

Getting Here

Check-in Hall

Counter (Special Assistance)

  • Counter View
    • The counter is located to the left as you enter the Check-in Hall.
    • The counter is approximately 20m (21yd 2ft) from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is tiles.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.

Special Assistance

  • Special Assistance is administered by OCS. The OCS Assistance Desk is located to the left as you enter the Check-in Hall. This service is provided free of charge.
  • To obtain assistance, please inform the Airline/Tour Operator when booking the flight or no later than 48 hours before the flight is due to departure. Please advise of the type of assistance required and if any personal mobility equipment such as a powered scooter or wheelchair will be used.
  • The service is available from the passenger’s point of arrival at the airport to their seat on the aircraft. On arrival, the service is available from the aircraft seat to the passenger’s onward mode of transport.
  • There are designated contact points where assistance may be accessed. These may be found in the Coach Park - Call Point 1, Public Bus Stop - Call Point 2, Pick Up and Drop Off Area - Call Points 3 and 4, Short Stay Car Park - Call Point 5 and Check-in Hall - Special Assistance Desk.

Hidden Disabilities

  • For independent passengers with Hidden Disabilities the airport operates a Lanyard scheme.
  • The Hidden Disability Lanyards can be collected from the OCS Special Assistance Desk located in the Check-in Hall on presentation of a boarding card. These can be provided even if special assistance has not been requested and passengers are happy to undertake to travel unescorted.
  • The lanyard informs staff that a passenger may need more time to process information and may require additional time to prepare for check-in and security screening. Staff are trained to use clear language when giving instructions regarding airport processes and to provide assistance in reading departure boards, directional signage and flight information screens. Staff are also aware that passengers wearing a lanyard may need to remain with family or friends throughout the process.
  • Using a lanyard is entirely optional and the lanyard may be kept for future journeys.
  • There is a designated quiet area in the Departure Lounge in the corridor to gates 20 to 28.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located in the Check-in Hall.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located in the Check-in Hall.