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SSE Arena Belfast

2 Queens Quay, Belfast, BT3 9QQ

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Access Guide

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Introduction

  • The SSE Arena Belfast is an inclusive venue and is committed to ensuring that services are accessible to all visitors.
  • The Arena is delighted to be signed up to the Attitude is Everything Charter of Best Practice and currently sits at SILVER level.
  • Sensory bags have been created for customers that may find difficulty with the environment at an event within the Arena.
  • These bags contain ear defenders, fidget toys, a cue card, weighted lap pad and a wobble cushion (this is additional on request).
  • These bags can be booked in advance via customer services, or can be requested during the event at the concierge desk.
  • Customers are required to leave a form of ID as a security deposit and will have this returned when the bag is returned to the concierge desk. .
  • The items are sterilized between uses, however, there are sterilizing wipes included in the bag.
  • Please note - the use of the ear defenders are for customers with Autism and Sensory Processing issues who are sensitive to noise and certain sounds.
  • They are not specifically designed to protect against hearing damage due to sound levels.

COVID-19 Information

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Belfast.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Belfast Central.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located off Sydenham Road and at the rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).
    • The nearest Blue Badge bay is 100m (109yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 150m (164yd 2in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located at the front of the venue, off Sydenham Road.
  • Comments View
    • Photographs 6, 7 and 8 show the smaller car park at the rear of the venue.
    • Photograph 10 shows one of the pay stations located in both car parks and at the front right of the venue.

Reception (Box Office - Window)

  • The desk/counter is 17m (18yd 1ft) from the main entrance.
  • There is not level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • Comments View
    • The box office is situated outside and to the right of the Arena's main entrance.
    • The box office is only open before events to collect tickets purchased online.
  • Comments View
    • The box office is situated outside and to the right of the Arena's main entrance.
    • The box office is only open before events to collect tickets purchased online.

Level Change (Box Office)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the box office window.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 130cm (4ft 3in).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the approach from the left and right of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
  • Comments View
    • There are bollards on the approach from the right of the main entrance.
    • The width of the bollards is 135cm, as seen in photograph 6.
    • Photographs 7, 8 and 9 show the approach from the left of the venue, with similar bollards.
    • There are 6 sets of double doors.
    • The doors in use at an event will be held open.
    • The double doors to the right are the dedicated accessible doors, as seen in photograph 5.
    • These doors will be held open or opened by staff.
  • Comments View
    • There are bollards on the approach from the right of the main entrance.
    • The width of the bollards is 135cm, as seen in photograph 6.
    • Photographs 7, 8 and 9 show the approach from the left of the venue, with similar bollards.
    • There are 6 sets of double doors.
    • The doors in use at an event will be held open.
    • The double doors to the right are the dedicated accessible doors, as seen in photograph 5.
    • These doors will be held open or opened by staff.

Reception (Concierge)

  • The desk/counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.

Reception (SSE Rewards)

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • Comments View
    • Photographs 4, 5 and 6 show the SSE Rewards Lounge located on the level 1 main concourse.
  • Comments View
    • Photographs 4, 5 and 6 show the SSE Rewards Lounge located on the level 1 main concourse.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There are merchandising and catering units in the ground floor foyer and on the main concourse on level 1.

Accessible Toilet (Ground Floor Foyer - Female - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 65m (71yd 3in) from the main entrance.
    • This accessible toilet is located at the rear of the ground floor foyer, by door 2.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • There are similar male facilities available in this location.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 115cm and 150cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).
  • Comments View
    • There is a similar male accessible toilet in this area with transfer space to the left, as seen in photographs 7, 8, 9 and 10.

Standard Toilet(s) (Ground Floor Foyer)

Other Floors (Ground Floor Foyer and West Stairs)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • Photographs 1 and 2 show the stairs to the left and right of the ground floor foyer that lead to the level 1 concourse.
    • Photograph 3 shows the top of these stairs on the level 1 concourse.
    • Photographs 4, 5 and 6 show the stairs leading from the ground floor to the second floor V.I.P. West area.
    • There are similar stairs to the north and south sides of the venue leading to the V.I.P. South areas and V.IP. North areas, as seen in photographs 7 and 8.

Lift (Ground Floor Foyer West Lift)

  • There is a lift for public use.
  • The lift is located at the rear of the ground floor foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 30m (32yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 155cm x 140cm (5ft 1in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Theatre (Auditorium)

  • There are designated spaces for wheelchair users.
  • Designated seating is located in at concourse level.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • Companions sit next to the patron.
  • It is 15m (16yd 1ft) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing assistance system is a fixed loop.
  • The rows suitable for hearing assistance systems are all rows.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/07/2021.
  • The hearing assistance system was working at the time of testing.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair, please ask any steward.
  • Concessions are not available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • Photographs 1 and 2 show one of the 2 entrance doors to the theatre on the ground floor foyer.
    • Designated accessible seating is accessed between doors 11 and 12, 13 and 14, and 15 and 16 on the level 1 main concourse .
    • Photographs 2 and 3 show the designated wheelchair user spaces.
    • Additional designated seating can be made available if an event required it.
    • Wheelchair user spaces can also be made available on the ground floor of the theatre depending on the event.
    • Patrons with specific seating requirements are advised to contact the arena box office in advance.
    • Photographs 10 and 11 show the steps leading to the seating areas.
    • These steps are deep, do not have handrails and are clearly marked.

Eating and Drinking (Heineken Lounge)

  • The following information is for the restaurant/bar.
  • The restaurant is located off the level 1 main concourse, ahead as you exit the lift.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 40m (43yd 2ft) from the West lift.
  • The distance between the floor and the lowest table is 42cm (1ft 5in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet (Heineken Lounge - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the West lift.
    • This accessible toilet is located in the Heineken Lounge.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 199cm x 148cm (6ft 6in x 4ft 10in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 125cm (4ft 1in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Comments View
    • There is a similar accessible toilet in the adjacent McCool Bar.

Standard Toilet(s) (Heineken Lounge)

Eating and Drinking (McCools)

  • The following information is for the bar.
  • The bar is located off the level 1 main concourse ahead as you exit the lift.
  • The bar does not serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 35m (38yd 10in) from the West lift.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.

Changing Places (Level 1 Concourse - Arena Door 15)

  • The facility is located on level 1 concourse adjacent to arena door 15.
  • The facility is approximately 24m (26yd 9in) from the West lift.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is not a radar key.
  • The key can be obtained from a member of staff.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 100cm (3ft 3in).
  • The dimensions of the facility are 330cm x 295cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 210cm (6ft 11in).
  • The transfer space on the left as you face the toilet is 78cm (2ft 7in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 100cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 98cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 95cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 85cm.
  • There is not a towel dispenser.
  • There is not a mirror.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Accessible Toilet (Level 1 Concourse - Door 12 - Right Transfer with Baby Change)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the lift.
    • This accessible toilet is located on level 1 concourse, adjacent to arena door 12.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 285cm x 330cm (9ft 4in x 10ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 200cm (6ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 115cm and 145cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 123cm (4ft).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 115cm (3ft 9in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Accessible Toilet (Concourse Level 1 - Arena Door 4 - Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 100m (109yd 1ft) from the West lift.
    • This accessible toilet is located ahead and to the left as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 180cm x 204cm (5ft 11in x 6ft 8in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 116cm and 150cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • The shelf is not located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Comments View
    • There is a similar accessible toilet at door 23.
  • Comments View
    • There is a similar accessible toilet at door 23.

Standard Toilet(s) (Level 1 Concourse)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located ahead and to the left as you exit the West lift.
    • The female toilet(s) is/are approximately 25m (27yd 1ft) from the West lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located ahead and to the left as you exit the west lift.
    • The male toilet(s) is/are approximately 25m (27yd 1ft) from the West lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels in the male toilets are good.
  • Comments View
    • There are male and female standard toilets throughout the level 1 concourse.
    • These toilets can be reassigned depending on the demographic of those attending the event.

Eating and Drinking (V.I.P. West Bar)

  • The following information is for the restaurant/bar.
  • The restaurant is located on the second floor West V.I.P area.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • The distance between the floor and the highest table is 93cm (3ft 1in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Comments View
    • There are double sliding doors leading to a viewing area.
    • The doors are 250cm wide and heavy.
    • Wheelchairs spaces can be made available in this viewing area.
    • There are 4 clearly marked medium steps without handrails leading to additional seating.
  • Comments View
    • There are double sliding doors leading to a viewing area.
    • The doors are 250cm wide and heavy.
    • Wheelchairs spaces can be made available in this viewing area.
    • There are 4 clearly marked medium steps without handrails leading to additional seating.

Accessible Toilet (V.I.P. Level 2 - West)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the West lift.
    • This accessible toilet is located off the corridor on level 2 - west.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 168cm x 260cm (5ft 6in x 8ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.

Standard Toilet(s) (V.I.P. Level 2 - West)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the V.I.P. level 2 west corridor.
    • The female and male toilets are approximately 10m (10yd 2ft) from the West lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are good.

Outside Access (V.I.P. South Entrance)

  • Entrance View
    • This information is for the entrance located on the south side of the building.
    • There is ramped/sloped or stepped access at this entrance.
    • There is an intercom.
    • The height of the intercom is 153cm (5ft).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 109cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • This entrance is used for accessing the corporate suites on V.I.P. South level 2.
    • There are 3 doors side by side.
    • These doors are opened by staff.

Lift (V.I.P. South)

  • There is a lift for public use.
  • The lift is located in the south V.I.P. foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 6m (6yd 1ft) from the South V.I.P. entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 190cm x 140cm (6ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • This lift is used for accessing the corporate suites on level 2.
    • There is an identical lift beyond the North V.I.P. entrance.

V.I.P. South - Corporate Suites

  • The corporate suites vary in size. The photographs show the smallest suite.
  • There is a mixture of low and high seating.
  • There is flip-down seating overlooking the arena and wheelchair spaces can be made available.
  • There are 4 clearly marked medium steps without handrails leading to additional seating.
  • Photographs 12, 13 and 14 show the breakout room at the end of the corridor, with an outdoor smoking area accessed by double, heavy patio doors.
  • There are similar corporate suites in the V.I.P. North area.

Accessible Toilet (V.I.P. South - Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 24m (26yd 9in) from the V.I.P. South lift.
    • This accessible toilet is located in the V.I.P. South corridor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 152cm x 155cm (4ft 12in x 5ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • There is a similar accessible toilet in the North V.I.P. corporate area.

Standard Toilet(s) (V.I.P. South)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the V.I.P. South corridor.
    • The female and male toilets are approximately 24m (26yd 9in) from the V.I.P. South lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are good.
  • Comments View
    • The height of the lowered sink in the male and female standard toilets is 70cm.
    • There are lowered urinals in the male standard toilets.
    • There are similar male and female standard toilets in the North V.I.P. corporate area.

Outside Access (V.I.P. North Entrance)

  • Entrance View
    • This information is for the entrance located at the north side of the building in the rear car park.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 109cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
  • Comments View
    • This entrance is used for accessing the corporate suites on North V.I.P. level 2.
    • There are 3 doors side by side.
    • These doors are opened by staff.
  • Comments View
    • This entrance is used for accessing the corporate suites on North V.I.P. level 2.
    • There are 3 doors side by side.
    • These doors are opened by staff.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grass areas around the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Comments View
    • If possible, requests for wheelchairs should be made when booking tickets or prior to arrival.
  • Comments View
    • If possible, requests for wheelchairs should be made when booking tickets or prior to arrival.