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Stadium Tour

Fulham Football Club - Craven Cottage, Stevenage Road, London , SW6 6HH

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Access Guide

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Introduction

  • Stadium tours run to a fixed timetable, which you can view by visitinghttp://www.fulhamfc.com/meetings-and-events/stadium-tours.
  • Group Tours (15+ people) can be booked 7 days a week between 09:30 and 16:00.
  • The tours last approximately 90 minutes.
  • The main stadium tour encompasses a number of steps along its route, and will not be suitable for wheelchair users.
  • A more accessible tour is available, so please advise the club beforehand if you cannot manage steps.
  • On the accessible tour, you are still unable to visit some parts of the stadium.
  • There are accessible toilets and standard toilets located along the route if required.
  • The tour guide can provide assistance with all doors along the route.
  • You can book your Stadium Tour online, over the phone on 0203 841 9053 or in person at the Craven Cottage Reception.

Parking

  • There is no parking available on non-matchdays at the stadium.
  • Pay and display parking is available on Stevenage Road and surrounding streets.

Start - Johnny Haynes Statue to Pitchside

  • The tour group meet the tour guide at the Johnny Haynes statue on Stevenage Road.
  • The statue is on the outer concourse of the Johnny Haynes Stand, located near the Craven Cottage Gates.
  • The surface near the Craven Cottage Gates is cobbled and uneven in places.
  • The tour guide starts by given a talk about Fulham legend Johnny Haynes and how Fulham FC originated.
  • Johnny Haynes captained both England and Fulham, and the first player to earn £100 a week.
  • Near the statue is one of the original turnstile doors from 1905. The door is 35cm wide.
  • The tour continues towards Accessible Gate 50.
  • The path consists of paving slabs.
  • On non-matchdays, vehicles are parked on the pavement.
  • Along the route the group pass the original ticket office, which is still in operation today.
  • The group then enters the stadium through Accessible Gate 50.
  • The tour guide then leads the group pitchside.
  • There is an accessible toilet near Block AL if required.
  • Between the Johnny Haynes Stand and Hammersmith Stand, a steep ramp leads down towards pitchside.

Access Point (Accessible Entrance - Gate 50)

  • Access Point View
    • This information is for the access point located along Stevenage Road.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the access point opening is 74cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
    • A wider gate is available to the side of Gate 50. The wider gate has an opening of 180cm.

Accessible Toilet(s) (Johnny Haynes Stand - Block AL)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located on the outer wall of the Johnny Haynes Stand (Hammersmith End).
    • This accessible toilet is approximately 16m (17yd 1ft) from the nearest designated seating.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 197cm x 205cm (6ft 6in x 6ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 95cm from floor level.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 106cm (3ft 6in).

Standard Route - Pitchside to Riverside Stand Hospitality

  • The group stops pitchside at the corner of the Johnny Haynes Stand and Hammersmith Stand.
  • The tour guide gives a talk about the history of the Johnny Haynes Stand.
  • At the rear of the Johnny Haynes Stand are the original wooden seats dating back to 1966.
  • From here the guide leads the group along the front of the Hammersmith Stand.
  • The width of the walkway is 145cm and can narrow to 110cm in places.
  • Along the walkway is a clearly marked step at a height of 12cm.
  • The tour group is then led up 15+ steps (15cm high) towards riverside.
  • At riverside is the George Cohen statue.
  • The tour guide then gives a talk on another Fulham legend, George Cohen.
  • The group is then led towards the Riverside Stand and Hospitality Suites.
  • This section of the route is step-free.
  • There is an accessible toilet available along this route.
  • The group then stops for a brief talk outside the Hospitality entrance.
  • A more accessible route is available if required, via the rear of the Hammersmith Stand.

Accessible Toilet(s) (Riverside Stand)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located along the Riverside external concourse.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Riverside Stand Hospitality - Chairman's Club Lounge and The George Cohen Lounge

  • The tour group enters the Riverside Stand Hospitality lobby and then into the Chairman's Club Lounge.
  • Both sets are double doors have an opening width of 150cm+.
  • This section of the tour is step-free.
  • The flooring consists of carpet.
  • Once in the Chairman's Club Lounge, the tour guide will give a talk about the lounge and it's role on matchdays.
  • From the Chairman's Club Lounge, the group is led across the lobby into the George Cohen Lounge.
  • Access to this lounge is via a set of double doors with an opening width of 150cm+.
  • Once in the George Cohen Lounge, the tour guide will give a talk about the lounge and it's role on matchdays.
  • On matchdays, guests are usually greeted by George Cohen himself.
  • The tour guide will then give a talk about George Cohen and the memorabilia on the walls.
  • The tour group will then return to the lobby area.

Standard Route - Chairman's Box to Dugouts

  • This part of the tour contains steps.
  • From the lobby area the group is then led upstairs towards the Chairman's Box.
  • There are 15+ clearly marked steps leading to the Chairman's Box.
  • The Chairman's Box is an exclusive seating area where the chairman and his guests sit on matchdays.
  • The seats are cushioned and this is an opportunity for visitors to sit down.
  • At this point of the tour there is a short talk from the tour guide.
  • This is an opportunity for visitors to take photographs of Craven Cottage.
  • The tour group then moves along the row of seating and down towards the Dugouts.
  • There are 15+ steps leading down to the dugouts.
  • The steps are at a height of 18cm and have a going of 34cm.

Alternative Route to Dugouts

  • An alternative route with fewer steps is available to reach the dugouts.
  • From the Riverside concourse you proceed down a steep ramp to Raised Platform SL.
  • Visitors unable to manage steps will stay and view the dugouts/stadium from the raised platform.
  • From the raised platform there are two steps down to Row AA.
  • Proceed along Row AA until you reach the 8 steps leading down to the dugouts.
  • The steps are at a height of 10cm and have a going of 34cm.
  • There is a handrail on the right going down the steps.

Dugouts to Craven Cottage

  • The surface of the dugout area is astroturf.
  • At pitchside the tour guide gives a talk about the dugouts, the pitch and matchday procedures.
  • This is an opportunity for visitors to sit in the dugouts and take photographs.
  • From the dugout the group go up 8 steps to Row AA of the Stand.
  • The steps are at a height of 10cm and have a going of 38cm.
  • At the end of Row AA, the tour group return pitchside via 8 steps.
  • From pitchside the group proceed along the front of the Putney Stand.
  • The width of the walkway is 85cm.
  • Halfway along the stand there are 15+ steps up Block P4/P5 of the Putney Stand.
  • At the top of the steps, the tour group then proceeds down 15+ steps to the concourse at the rear of the Putney Stand.
  • The tour guide then leads the group along the concourse, towards Craven Cottage.
  • The surface of the concourse is tarmac.
  • A steep slope leads down to Craven Cottage.

Alternative Route to Craven Cottage

  • There is an alternative step-free route from Riverside Stand to Craven Cottage.
  • The surface of the route is tarmac.
  • There is a steep slope between the Riverside Stand and Putney Stand.
  • The route takes you along the external concourses at the rear of both stands.

Craven Cottage

  • This section of the tour contains steps.
  • There are 10 steps leading up to the first floor of Craven Cottage.
  • The steps are at a height of 17cm, not clearly marked and have a handrail on the left going up.
  • The door at the top of the steps opens outwards and has an opening width of 82cm.
  • The tour group is then led through a lounge, along a corridor and up 4 steps to the Players Balcony.
  • The steps are at a height of 16cm, clearly marked and have a handrail on the right going up.
  • There are 1-3 steps leading down to the seating on the balcony.
  • This is an opportunity for visitors to sit down and take photos.
  • The tour guide then gives a talk on the history of Craven Cottage.
  • The balcony is for players and guests only.
  • Two seats are marked and reserved for 'players' on matchdays at the back of the balcony.
  • The tour group then moves back onto the corridor and then through two sets of single width doors.
  • The first door has an opening width of 70cm.
  • The second door has an opening width of 80cm.
  • Once through the doors, there are 15+ steps down to a courtyard.
  • The steps are 18cm high and have a handrail on the right going down.

Changing Rooms

  • In the courtyard there is a short talk from the tour guide.
  • From the courtyard there are 3 clearly marked steps leading up towards the changing rooms.
  • The steps are 14cm high.
  • There are a set of double doors with a width of 126cm.
  • Once up the steps, you proceed along a corridor to the Visitor's Changing Room.
  • The door into the changing opens away from you (inwards) and has an opening width of 95cm.
  • The surface of the floor is vinyl and the walls are tiled.
  • There is bench seating with lockers around the edge of the changing room.
  • At this point there is a short talk by the tour guide.
  • The tour group them move back out onto the corridor and enter the Home Changing Room.
  • The door into the changing room opens towards you (outwards) and has an opening width of 77cm.
  • The surface of the floor is vinyl and the walls are tiled.
  • There is bench seating with lockers around the edge of the changing room.
  • Fulham shirts of the current squad hang above the bench seating.
  • The tour guide gives a talk about the changing room and players procedures on matchday.
  • This is an opportunity for visitors to sit next to their favourite players shirt and take photographs.
  • From the changing room the tour group go up 3 clearly marked steps into the 'warm-up' room.
  • The steps are at a height of 19cm.
  • The surface of the 'warm-up' room consists of blistered vinyl.
  • The tour guide gives a talk about the 'warm-up' room, its functions on matchday and players diets.
  • The tour group then returns to the courtyard.

Interview Rooms, Players Tunnel and Pitchside

  • From the courtyard, a steep ramp leads down towards the players tunnel.
  • Before the players tunnel, the tour group go up 3 clearly marked steps.
  • The steps have a height of 17cm and a going of 40cm.
  • At the top of the steps is a door which opens away from you (inwards).
  • The door has an opening width of 70cm.
  • There are four interview rooms with doors opening away from you (inwards).
  • Three of the doors have an opening width of 76cm and the other has an opening width of 73cm.
  • The tour guide will give a short talk on the role of the interview rooms on matchday.
  • This is an opportunity for visitors to take photos.
  • The tour group then returns to the courtyard.
  • From the courtyard the tour group proceeds through the players tunnel to pitchside.
  • A steep slope leads down towards the players tunnel.
  • There is an accessible toilet available in this area.
  • The surface of the players tunnel and pitchside is astroturf.
  • At pitchside the tour guide gives a brief talk about the managers and players.
  • This is an opportunity for visitors to take photographs of the stadium.

Accessible Toilet(s) (Johnny Haynes Stand - Block KL Designated Seating)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located next to Block KL designated seating.
    • This accessible toilet is approximately 7m (7yd 1ft) from the nearest designated seating area.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 170cm x 230cm (5ft 7in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 89cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 108cm (3ft 7in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Pitchside to Media Lounge

  • From pitchside the tour guide leads the group back up the players tunnel towards the Johnny Haynes Stand.
  • There are 3 steps with a handrail on the right leading down to access the walkway.
  • The steps are at a height of 10cm.
  • The walkway goes along the front of the Johnny Haynes Stand.
  • At Block JL the tour group is led up 14 steps to the Johnny Haynes Stand concourse area.
  • Proceeding to the end of the concourse, the tour group then enters the Media Lounge.
  • The door to the Media lounge opens towards you (outwards) and has an opening width of 84cm.
  • Once through the door, there are 3 steps leading up to the Media Lounge.
  • The steps are at a height of 17cm.
  • The flooring surface consists of vinyl.
  • There are tables and chairs in front of the platform.
  • At this point of the tour there is a brief talk about the Media Lounge.
  • This is an opportunity to sit on the platform and take photographs.
  • There are 2 steps leading up to the platform.
  • The steps are at a height of 15cm.
  • The tour group then returns to the Johnny Haynes Stand concourse.

End of Stadium Tour

  • When leaving the Media Lounge, the tour group then proceeds to the far end of the Johnny Haynes Stand concourse.
  • The surface of the concourse is concrete.
  • The tour concludes at the Superstore.
  • The door to access the superstore opens away from you (inwards) and has an opening width of 88cm.