You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include underground (tube) - Jubilee, Elizabeth Line, and Central Lines , overground, national rail, DLR services.

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• Comments View
  • Stratford is a large, complex multi-level station with three entrances and 17 platforms.
  • There is level or step-free access to all areas by lift or ramp.
  • For enquiries about National Rail services, please contact 08457 48 49 50.
  • Please check with individual services for details of operating times.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• Monday 05:00 - 01:20.
• Tuesday 05:00 - 01:20.
• Wednesday 05:00 - 01:20.
• Thursday 05:00 - 01:20.
• Friday 05:00 - 01:20.
• Saturday 05:00 - 01:20.
• Sunday 06:00 - 01:05.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Stratford.
• There is a bus stop within 150m (164yds) of the venue.

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• Comments View
  • Stratford Bus Station is outside the main entrance on Station Road.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Westfield Shopping Centre Car Park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• Public Car Parks. View
  • Car park websitehttp://uk.westfield.com/stratfordcity/getting-here/getting-there-car.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Station Street, opposite Stratford Shopping Centre.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 400cm (13ft 1in) wide.

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• Comments View
  • There are automatic ticket barriers, including wide barriers after the entrances.

You are on Outside Access (Westfield Stratford City Entrance). Skip to the next section.

Outside Access (Westfield Stratford City Entrance)

• This information is for the entrance located on the north side of the station, near Westfield and the Olympic Park.
• There is level access into the venue.
• The main doors open (no doors).

You are on Outside Access (Mezzanine Entrance). Skip to the next section.

Outside Access (Mezzanine Entrance)

• This information is for the entrance located at the east end of the building, to the right from Station Road.
• There is level access into the venue.
• Level access is via lift.

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• Comments View
  • This entrance is located on an elevated level, mid-way between Stratford town centre and Westfield level.
  • This opens onto the mezzanine bridge level within the station.
  • This entrance can be reached by stairs, lifts and escalators both inside and outside the building.
  • Passengers with mobility difficulties will find either of the other entrances more convenient.

You are on Lift (Mezzanine Entrance). Skip to the next section.

Lift (Mezzanine Entrance)

• There is a lift for public use.
• The lift is located beyond the steps, to the right of Pret a Manager.
• The lift is a standard lift.
• The floors which are accessible by this lift are street - station - Westfield ( LG-M-G).
• Staff do not need to be notified for use of the lift.
• The clear door width is 125cm (4ft 1in).
• The dimensions of the lift are 125cm x 210cm (4ft 1in x 6ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4+ member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• This office is located on platform 5.
• There is a ticket office.
• The ticket office is located at the Station Street and Westfield Entrances.
• The ticket office is 10m (10yd 2ft) from the entrances.
• The train companies operating from within this station are London Underground (Tube) - Jubilee and Central Lines, DLR, London Overground, Abellio Greater Anglia national rail.
• There is a taxi rank at the station.
• The taxi rank is located to the right of the station on Station Street.
• The taxi rank is 100m (109yd 1ft) from the main entrance.
• Shops and services within the station include cafes and WH Smith.
• All key concourse shops and services have level access.
• There are 17 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are all.
  • Accessible toilets are located on the main station concourse.
• Comments View
  • Overground platforms 1 - 2 via subway
  • Central Line platforms 3 and 6 via the subway
  • Central Line platform 3a via the mezzanine bridge
  • DLR - Canary Wharf branch - Platforms 4a and 4b via mezzanine bridge
  • National Rail platforms 5, 8-9-10-11-12 via subway
  • Jubilee Line platforms 13 - 14 - 15 via mezzanine bridge from Station Street entrance.
  • DLR - Stratford International branch - platform 16 via mezzanine bridge from Station Street entrance
  • DLR - Canning Town and Woolwich Arsenal Branch - platform 17 - level access from Station Street entrance.

You are on Counter (Ticket Office - Station Street Entrance). Skip to the next section.

Counter (Ticket Office - Station Street Entrance)

• The counter is 10m (10yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The height of the counter is medium.
• Staff are trained to use system.
• Lighting levels are medium.

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• Comments View
  • There is a second ticket office and self-service ticket machine outside the building to the right of the main entrance.
  • This office is for national rail, underground, travel card and season tickets only.
  • There is a further ticket office at the Westfield entrance.
  • Ticket offices may close early if staff are required elsewhere.
  • Self-service ticket machines are available inside the building near all the entrances.
  • TFL services accept Oyster and contactless payment cards.
  • There are ticket machines 10m from the eastern mezzanine entrance.

You are on Level Change (Main Entrance to Mezzanine Bridge Level). Skip to the next section.

Level Change (Main Entrance to Mezzanine Bridge Level)

• There are steps to access this area / service.
• The steps are located after the ticket barriers.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • There are similar steps down from the mezzanine bridge to the Jubilee Line platforms and DLR platform 16.
  • There is also an up escalator next to the steps from the main concourse and the Jubilee Line concourse to the mezzanine.
  • The escalator steps are not clearly marked.
  • The top and bottom of the escalator is clearly marked.

You are on Lift (Main Entrance Concourse to Mezzanine). Skip to the next section.

Lift (Main Entrance Concourse to Mezzanine)

• There is a lift for public use.
• The lift is located after the main entrance ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-M.
• The lift is 20m (21yd 2ft) from the ticket barriers at the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 150cm x 180cm (4ft 11in x 5ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have tactile markings.

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• Comments View
  • There is one enclosed lift and one glass-walled lift from the ticket hall level to the mezzanine walkway.
  • There are 2 identical lifts from the walkway down to the Jubilee Line platforms and access to the western subway.
  • The glass lifts are 120 x 160cm.
  • The doors have 90cm clear openings.

You are on Level Change (Access to Subway). Skip to the next section.

Level Change (Access to Subway)

• There are steps to access this area / service.
• The steps are located from the Jubilee Line concourse level to the western subway.
• There is / are 13 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • The western subway gives access to the overground, central line and national rail platforms.
  • It also links with the Westfield station entrance.
  • There is a second, eastern subway which has step-free access from the main entrance concourse.
  • The subway levels are linked underground.

You are on Lift (Access to Western Subway). Skip to the next section.

Lift (Access to Western Subway)

• There is a lift for public use.
• The lift is located to the right of the stairs from the Jubilee Line concourse level.
• The lift is a platform lift.
• The floors which are accessible by this lift are subway - main concourse.
• The platform lift accesses a small level change.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 100cm x 150cm (3ft 3in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • This lift has automatic powered doors.
  • At the time of our visit (September 2014) the powered door at the lower level was not working but the lift was still functional.

You are on Level Change (Access to Platforms from Subway). Skip to the next section.

Level Change (Access to Platforms from Subway)

• There are steps to access this area / service.
• The steps are located from the subway to platforms.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • There are similar, separate stairs for platforms 3 and 5, 6 and 8, 9 and 10, 1 and 2.

You are on Lift (Access to Platforms from Subway). Skip to the next section.

Lift (Access to Platforms from Subway)

• There is a lift for public use.
• The lift is located from the subway to platforms 3 and 5.
• The lift is a standard lift.
• The floors which are accessible by this lift are subway - platform.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are similar separate lifts to platforms 6 and 8, 9 and 10, 1 and 2.

You are on Level Change (Westfield Entrance to All Areas). Skip to the next section.

Level Change (Westfield Entrance to All Areas)

• There are steps to access this area / service.
• The steps are located after the ticket barriers.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • The steps, escalators and lifts all go to the subway level from which all platforms can be reached.
  • There are escalators next to the steps.
  • The bottom and top of the escalators is not clearly marked.
  • The escalator steps are not clearly marked.

You are on Lift (Westfield Entrance to All Areas). Skip to the next section.

Lift (Westfield Entrance to All Areas)

• There is a lift for public use.
• The lift is located 8m after the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are entrance level - subway.
• The lift is 20m (21yd 2ft) from the Westfield Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 235cm x 160cm (7ft 9in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • This lift goes to the subway for access to all areas.
  • There is a second lift which gives access to all areas except platforms 10a and 11.

You are on Level Change (Access to Platforms 4a/4b DLR). Skip to the next section.

Level Change (Access to Platforms 4a/4b DLR)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the mezzanine walkway to the platform.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • This is a long ramp without intermediate landings.

You are on Level Change (Bridge From Platforms 3/5 to 4a/4b DLR). Skip to the next section.

Level Change (Bridge From Platforms 3/5 to 4a/4b DLR)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the end of platform 5.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There are steps to access this area / service.
• The steps are located on platform 5.
• There is / are 8 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • At the other end of this bridge there is level access onto platform 4.
  • This bridge can be bypassed using lifts down to the subway, then from the subway to the concourse.

You are on Level Change (Access to Platform 3a Central Line from Mezzanine). Skip to the next section.

Level Change (Access to Platform 3a Central Line from Mezzanine)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the mezzanine walkway to the platform.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) which has/have level access is / are 17 from the main entrance.
• The platform(s) accessed by lift is / are 1-17 from Westfield entrance, 1-16 from the main entrance.
• The platform(s) accessed by ramp / slope is / are 3a.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-17.
• Accessible toilets are 90m (98yd 1ft) from the main entrance or 40m from Westfield entrance.

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• Comments View
  • The DLR and Jubilee lines have level access from platform to train.
  • Train access ramps are available for all other services.
  • Passengers are advised to pre-book the special assistance service.
  • Push button help points are available on all platforms.
  • Seating with armrests is available on platforms.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 90m (98yd 1ft) from the main entrance.
  • The accessible toilet is located on the Jubilee Line level concourse, behind the glass lift.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 155cm x 182cm (5ft 1in x 5ft 12in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 42cm (1ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 115cm (3ft 9in) high.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 115cm (3ft 9in) high.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet at the Westfield entrance.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • The accessible toilet is accessed via a lobby, which also has a heavy door.
  • There are 2 further accessible toilets at the Westfield entrance.
  • The toilets are to the right just after the ticket barriers (pictures 2 and 3).
  • These toilets are not signposted and do not feature on station maps.
  • The toilets are kept locked.
  • The key is not a Radar key.
  • Staff at the ticket barriers will unlock the toilets on request.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located after the ticket barriers from the main entrance.
  • The female and male toilets are 20m (21yd 2ft) from the ticket barriers.
  • Inside the venue, there is level access to the female and male toilet.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Staff are Text Relay aware.