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Student Services

Stag Hill Campus, Guildford, Surrey, GU2 7XH

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Access Guide

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Introduction

  • The Student Services Centre is located on the outer wall of Oak House.
  • The Student Services Centre is a central point for general information on many areas of student life. Staff there can assist with enquiries regarding: finances, international student support, practical support, registry and administration and student life mentoring.
  • Related link Oak House.
  • Https://www.disabledgo.com/access-guide/university-of-surrey/oak-house
  • Related link For information regarding Mobile Connect and Assisted Listening.
  • Http://www.surrey.ac.uk/mobileconnect

Getting Here

  • By Road View
    • Guildford is 30 miles South West of London and can be accessed from the A3. If approaching from London or the M25 (Junction 10), the University exit is signed from the A3 bypass.
      If accessing from the A322 or A323 from Bagshot or Aldershot, at the A3 roundabout take the exit signed to Portsmouth, and then turn off the A3 at the first exit (signed to the Cathedral and University).
      If entering Guildford from Horsham (A281) or Godalming (A3100), leave the central gyratory system at the exit signed for Farnham (A31).
      After approximately 200 yards, at the mini-roundabout, take the first turning right into Guildford Park Road, and continue along Madrid Road and The Chase for a mile. At the next roundabout, take the third exit for the University entrance.
    • Parking is very limited on site. There is a pay and display car park, other car parks operate a permit system.
      Vehicles displaying a Blue Badge may park free in the car parks and in Blue Badge bays for up to 6 hours, unless the University host or driver has made arrangements with the Security Office for a longer stay.
  • By Bus View
    • On site bus stops are available and ARRIVA buses operate a regular service to the campus from the train station. Services 3, 17, 27 and 37 run approximately every ten minutes during the day.
  • By Train View
    • Guildford Station is approximately 1.2 miles from the University. It is on the main line between London Waterloo and Portsmouth. Half-hourly train services run from Guildford to Waterloo, with a journey time of around half-an-hours.
      To get to the University from the station, exit by footbridge and the rear (western) exit. Turn right from the station along Guildford Park Road and take the second turning on the right (just past the Evangelical Church). Follow the path through the council car park to the campus.
  • Useful Links View

Useful Information

Site/Campus Car Park (Pay and Display Car Park)

  • Car Park View
    • The car park is located on the north side of the campus, off Perimeter Road.
    • The nearest building(s) to this car park is/are the Austin Pearce and Rik Medlik Buildings.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are not available.
  • Charges and Restrictions View
    • This car park can be used by anybody.
    • Parking charges apply for all users.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • Payment can be made by phone.
    • To see more information on parking policies please click here (opens new tab).
  • Drop Off Point View
    • There is not a designated drop off point in this car park.
  • Car Park Access View
    • There is sloped access to the car park from the Austin Pearce Building.
    • This car park is clearly signposted from the Perimeter Road.

Site/Campus Car Park (Permit Holders Car Park)

  • Car Park View
    • The car park is located on the north side of the campus, off Perimeter Road.
    • The nearest building(s) to this car park is/are the Austin Pearce and Rik Medlik Buildings.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are not available.
  • Charges and Restrictions View
  • Drop Off Point View
    • There is not a designated drop off point in this car park.
  • Car Park Access View
    • There is ramped/sloped or stepped access to the car park from the Austin Pearce Building and the rest of the campus.
    • This car park is clearly signposted from the Perimeter Road.

Outside Access (Student Services Entrance)

  • Entrance View
    • This information is for the entrance located next to Oak House.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 148cm (4ft 10in).
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are push pad activated when exiting.
    • The door(s) is / are double.
    • The width of the door opening is 138cm (4ft 6in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp is permanent.
    • The ramp does have handrails.
    • The handrails are on both sides.

Reception

  • The Student Services reception is located immediately beyond the entrance.
  • The desk is 6m (6yd 1ft) from the Student Services entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are bright.
  • The reception desk/counter is high (110cm+).
  • There is a low section of the counter (76cm or below) available.
  • There is not a clear knee recess beneath the low/lowered counter.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • Comments View
    • The hearing assistance system is built into a clipboard located in reception.

Inside Access

  • There is level access to the service.
  • There is room for a wheelchair user to manoeuvre and access consulting rooms.
  • This venue does not play background music.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

  • Standard toilet facilities for students are not available.
  • The nearest facilities are located in Oak House.