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Swansea Hospitality and Supporter Services

Swansea City Football Club - Liberty Stadium, Landore, Swansea, SA1 2FA

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Access Guide

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Contact Details

Getting Help and Assistance

  • For electronic versions of the matchday programmes please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • For home and away visitor guides please click here.

Getting Here

Car Parking and Drop-Off

Outer Concourse

  • The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
  • On matchdays there are independent food stalls and mobile counters selling match day programmes located around the concourse. The Jacks Fan Zone is located on the concourse at the corner of the LG Stand - South Stand.
  • All entrances into the stadium have step-free access.
  • There are Braille and tactile maps of the stadium located on all corners of the concourse.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Swansea University - West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 90cm.
    • There is a member of staff available for assistance at this entrance.

Reception

  • Reception View
    • The reception point is located to the left as you enter.
    • The reception point is approximately 1m (3ft 3in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing system is available only on request.
    • Staff are trained to use the hearing system.
    • The type of flooring in the reception area is vinyl.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located within the main reception and hospitality area.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located within the main reception and hospitality area.