You are on Swimming Pool Opening Times. Skip to the next section.

Swimming Pool Opening Times

• For pool opening times please click here.

You are on Opening Times (Fitness Centre). Skip to the next section.

Opening Times (Fitness Centre)

• Monday 06:30 - 22:00.
• Tuesday 06:30 - 22:00.
• Wednesday 06:30 - 22:00.
• Thursday 06:30 - 22:00.
• Friday 06:30 - 21:00.
• Saturday 08:00 - 20:00.
• Sunday 08:00 - 20:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Teddington.
• The nearest underground station is Richmond.

You are on Parking (Pay & Display). Skip to the next section.

Parking (Pay & Display)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • For up to date parking charges please click here
    Pool users can obtain a partial refund.
  • The car park is located in front of and to the side of the building.
  • The car park type is open air/surface.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 440cm x 590cm (14ft 5in x 19ft 4in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Fitness Centre Main Entrance). Skip to the next section.

Outside Access (Fitness Centre Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 111cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 111cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Fitness Centre). Skip to the next section.

Reception (Fitness Centre)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a portable loop.
• Staff are trained to use the system.

Collapse all Expand all

• Comments View
  • The height of the low level reception desk is 81cm.
  • There are barriers which require card access.
  • The width of the barrier on the left is 64cm.
  • The width of the barrier on the right is 92cm.
  • There are chairs in the reception area with armrests on both sides.

You are on Inside Access (Fitness Centre). Skip to the next section.

Inside Access (Fitness Centre)

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Swimming Pool (Fitness Centre). Skip to the next section.

Swimming Pool (Fitness Centre)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Outside Access (Hydropool Entrance). Skip to the next section.

Outside Access (Hydropool Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the left of the building.
  • There is ramped/sloped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 150cm (4ft 11in).
  • There is not an intercom.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 85cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 87cm.
• Ramp/Slope View
  • The ramp/slope is located to the left and in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 122cm (4ft).

You are on Hydropool Waiting Area. Skip to the next section.

Hydropool Waiting Area

• The waiting area is located just beyond the Hydropool entrance.
• There are seats with armrests on both sides in the waiting area.
• The height of the table is 69cm.
• The surface of the flooring in the area is carpet.
• There are wheelchairs and walking frames to borrow.

You are on Inside Access (Hydropool). Skip to the next section.

Inside Access (Hydropool)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Swimming Pool (Hydropool). Skip to the next section.

Swimming Pool (Hydropool)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are steps into the swimming pool.
• There are 7 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is not a ladder type entrance into the water.

You are on Other Floors (Viewing Gallery). Skip to the next section.

Other Floors (Viewing Gallery)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the viewing gallery.

You are on Viewing Gallery. Skip to the next section.

Viewing Gallery

• The viewing gallery is located on the 1st floor.
• There are double heavy doors that open towards you (pull).
• The width of the doors is 164cm.
• There are steps to the seating.
• Steps are 18cm high.
• The height of the seating is 41cm.

You are on Fitness Suite (Fitness Centre). Skip to the next section.

Fitness Suite (Fitness Centre)

Collapse all Expand all

• Access to Fitness Suite View
  • The fitness suite is located to the left as you enter via the main entrance.
  • The fitness suite is 14m (15yd 11in) from the main entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open automatically.
  • The doors are double.
  • The opening is 144cm wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is active living and falls prevention - level 4.
  • Equipment suitable for mobility or sensory impaired users includes free weights, chest press and arm exercise equipment.
  • A portable hearing loop is available for induction.
  • Staff are trained to use the portable hearing loop.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • The height of the push pad button on entry is 87cm.
  • The height of the push pad button on exit is 100cm.

You are on Fitness Studio & Spin Studio. Skip to the next section.

Fitness Studio & Spin Studio

• The fitness studio & spin studio are located to the left as you enter via the main entrance.
• There is level access from the main entrance.
• There is a portable hearing loop in the fitness studio.
• The surface of the flooring in both studios is vinyl.

You are on Accessible Changing Room (Hydropool - Assisted Shower Changing Room). Skip to the next section.

Accessible Changing Room (Hydropool - Assisted Shower Changing Room)

• There are accessible changing rooms available.
• The accessible changing room is located by the poolside.
• The facility is 26m (28yd 1ft) from the hydropool entrance.
• The door opens by sliding.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 298cm x 300cm (9ft 9in x 9ft 10in).
• There is not a sink.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• The accessible changing room has a ceiling tracking hoist.
• There is a changing bench.
• The facility changing bench is free standing.
• The facility changing bench height is adjustable.
• The length of the bench is 190cm (6ft 3in).
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head.

Collapse all Expand all

• Comments View
  • There are two other assisted changing rooms with a free standing changing bench and wall mounted bench as shown in photographs 5, 6, 7, 8, 9 and 10.
  • There are also three accessible changing cubicles with flip down chairs and armrests on both sides as shown in photographs 11 and 12.
  • The flip down chairs are 61cm high.

You are on Accessible Shower (Hydropool). Skip to the next section.

Accessible Shower (Hydropool)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located by the poolside.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 42cm (1ft 5in).
• There is level access to the services from the accessible shower facilities.

Collapse all Expand all

• Comments View
  • There is also a shower by the pool with a flip down chair and handrails, that is used before entering pool as shown in photographs 5 and 6.
  • The height of the flip down chair is 43cm.

You are on Toilet with Adaptations (Hydropool). Skip to the next section.

Toilet with Adaptations (Hydropool)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 27m (29yd 1ft) from the hydropool entrance.
  • This accessible toilet is located by the poolside.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 194cm x 204cm (6ft 4in x 6ft 8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 76cm.
  • The lateral transfer space on the right is 72cm.
  • There are dropdown rails on both sides of the toilet.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Comments View
  • There is a shower with flip down chair and handrails.
  • The height of the flip down chair is 42cm.
  • There is another accessible toilet located near the waiting area as shown in photographs 6 and 7.

You are on Standard Changing Room (Wet Side Changing Room Village). Skip to the next section.

Standard Changing Room (Wet Side Changing Room Village)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the main entrance.
• The standard changing room(s) is/are approximately 4m (4yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located to the right as you enter via the main entrance.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

Collapse all Expand all

• Comments View
  • There are double automatic doors that open away from you to enter the area.
  • The width of the doors is 156cm.
  • The height of the push buttons to enter and exit the changing room village are 86cm.
  • There are five baby changing cubicles as shown in photographs 12, 13 and 14.
  • Benches are 64cm high.
  • Baby changing tables are 85cm high.

You are on Accessible Changing Room (Wet Side Changing Room Village). Skip to the next section.

Accessible Changing Room (Wet Side Changing Room Village)

• There are accessible changing rooms available.
• The accessible changing room is located in the changing village.
• The facility is 15m (16yd 1ft) from the changing room entrance.
• The door opens outwards.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 252cm x 185cm (8ft 3in x 6ft 1in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on both sides.
• The lateral transfer space is 92cm (3ft).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 47cm (1ft 7in) above floor level.
• There is a sink.
• The sink cannot be reached from seated on the toilet.
• The height of the sink is 86cm (2ft 10in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 52cm (1ft 8in).

Collapse all Expand all

• Comments View
  • The shower also has dropdown rails.

You are on Standard Toilet(s) (Wet Side Changing Room Village). Skip to the next section.

Standard Toilet(s) (Wet Side Changing Room Village)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the left of the changing room.
  • The female toilet(s) is/are approximately 13m (14yd 8in) from the changing room entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the left of the changing room.
  • The male toilet(s) is/are approximately 9m (9yd 2ft) from the changing room entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Standard Changing Room (Dry Side - Male). Skip to the next section.

Standard Changing Room (Dry Side - Male)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 16m (17yd 1ft) from the main entrance.
• The standard changing room(s) is/are approximately 13m (14yd 8in) from the reception desk.
• The standard changing room(s) is/are approximately 4m (4yd 1ft) from the fitness suite.
• The standard changing room(s) surveyed is/are located left as you enter via the main entrance, opposite the fitness studio.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

Collapse all Expand all

• Comments View
  • There is an identical female changing room next to the male changing room.

You are on Standard Toilet(s) (Dry Side). Skip to the next section.

Standard Toilet(s) (Dry Side)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located within the standard changing room.
  • The female toilet(s) is/are approximately 19m (20yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located within the standard changing room.
  • The male toilet(s) is/are approximately 16m (17yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.