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Teddington Station

Victoria Road, Teddington, London, TW11 0BB

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Access Guide

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Introduction

Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Richmond.

Parking (Victoria Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located on Victoria Road.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 340cm x 490cm (11ft 2in x 16ft 1in).
    • The nearest Blue Badge bay is 12m (13yd 4in) from the ticket hall entrance.
    • The furthest Blue Badge bay is 16m (17yd 1ft) from the ticket hall entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View

Parking (Station Road On Street Parking)

  • On street Blue Badge and standard parking bays are available on Station Road, next to the platform 2 entrance.
  • The bays are 340cm by 600cm.
  • The parking is payable via an app called RingGo or via telephone.
  • Please click here for more information
  • Telephone:- 0203 046 0010, reference location 5425.

Outside Access (Platform 1 Entrance)

  • Entrance View
    • This information is for the entrance located at the side of platform 1, next to the footbridge.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on approach to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The entrance is 180cm in width.
    • There are two self-service ticket machines available on the right as you enter through this entrance (photograph 4).

Outside Access (Ticket Hall Entrance - Platform 1)

  • Entrance View
    • This information is for the entrance located on Victoria Road, next to platform 1.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 106cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Platform 2 Entrance)

  • Entrance View
    • This information is for the entrance located on Station Road, next to platform 2.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on approach to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The entrance is 175cm wide.
    • There are two self-service ticket machines available on the left as you enter from the entrance (photograph 4).

Ticket Hall - Platform 1

  • The ticket hall is located by platform 1 and just off Victoria Road.
  • The ticket hall has two ticket counters to the far left as you enter from the ticket hall entrance.
  • Seating without armrests is available within the ticket hall.
  • Lighting levels vary in the ticket hall.
  • There is an entrance from the ticket hall to platform 1.
  • The doors here open automatically towards you and are 110cm in width (photograph 7).

Reception (Ticket Office - Platform 1)

  • The desk/counter is 7m (7yd 1ft) from the ticket hall entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are 2 ticket counters available.
    • There are self-service ticket machines available next to the footbridge on both platforms.
  • Opening Times View
    • Monday 06:40 - 20:25.
    • Tuesday 06:40 - 20:25.
    • Wednesday 06:40 - 20:25.
    • Thursday 06:40 - 20:25.
    • Friday 06:40 - 20:25.
    • Saturday 06:40 - 20:25.
    • Sunday 08:45 - 18:00.

Train Station

  • There are generally 4 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 20.25-06.40 Monday to Saturday and 18.00-08.45 on Sundays.
  • There is a ticket office.
  • The ticket office is located in the ticket hall.
  • The ticket office is 7m (7yd 1ft) from the ticket hall entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Puccino's on platform 2.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are platforms 1 and 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are platforms 1 and 2.

Eating and Drinking (Puccino's - Platform 2)

  • The following information is for the café.
  • The café is located on platform 2.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 18m (19yd 2ft) from the platform 2 entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 97cm (3ft 2in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There are a set of doors to enter the café.
    • These doors are double with a locked leaf, open away from you, are heavy and measures 76cm in width (photograph 1).
    • There is an easy slope leading from the platform to the entrance (photograph 2).

Waiting Room - Platform 2

  • The waiting room is located next to Puccino's on platform 2.
  • There is an automatic single door to enter the waiting room.
  • This door is 74cm in width (photograph 1).
  • There is an easy slope in front of the door from the platform (photograph 2).
  • There are seats without armrests throughout the waiting room.
  • Lighting levels are moderate to good.
  • Audible announcements can be heard from the waiting room.

Level Change (Footbridge - Platforms 1-2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the end of each platform.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 1 and 2 show the stairs from platform 1 to the footbridge.
    • Photographs 3 and 4 show the stairs from platform 2 to the footbridge.
    • Photograph 5 shows the footbridge between the stairs.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.