You are on Introduction. Skip to the next section.

Introduction

• Teddington Shopping Area Guide - High Street link (new tab) - click here.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking (Victoria Road). Skip to the next section.

Parking (Victoria Road)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Victoria Road, in front of the Ticket Hall Entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 287cm x 470cm (9ft 5in x 15ft 5in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the Ticket Hall Entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the Ticket Hall Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The parking is payable via an app called RingGo or via telephone.
  • Please click here for more information
  • Telephone:- 0203 046 0010, reference location 5568.

You are on Parking (Station Road On Street Parking). Skip to the next section.

Parking (Station Road On Street Parking)

• On street Blue Badge and standard parking bays are available on Station Road, next to the platform 2 entrance.
• The bays are 340cm by 600cm.
• The parking is payable via an app called RingGo or via telephone.
• Please click here for more information
• Telephone:- 0203 046 0010, reference location 5425.

You are on Outside Access (Ticket Hall Entrance - Platform 1). Skip to the next section.

Outside Access (Ticket Hall Entrance - Platform 1)

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• Entrance View
  • This information is for the entrance located on Victoria Road.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 106cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Platform 1). Skip to the next section.

Access Point (Platform 1)

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• Access Point View
  • This information is for the access point located on Victoria Road.
  • There is an information board/map at this access point.
  • There is step-free access at this access point.
  • There is no gate at this access point.
• Comments View
  • There are two self-service ticket machines at this entrance.

You are on Access Point (Platform 2). Skip to the next section.

Access Point (Platform 2)

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• Access Point View
  • This information is for the access point located on Station Road.
  • There is an information board/map at this access point.
  • There is step-free access at this access point.
  • There is no gate at this access point.
• Comments View
  • There are self-service ticket machines at this entrance.

You are on Ticket Hall - Platform 1. Skip to the next section.

Ticket Hall - Platform 1

• The ticket hall is located by platform 1 and just off Victoria Road.
  
• The ticket hall has two ticket counters to the far left as you enter from the ticket hall entrance.
  
• Seating without armrests is available within the ticket hall.
  
• Lighting levels vary in the ticket hall.
  
• There is an entrance from the ticket hall to platform 1.
  
• The doors here open automatically towards you and are 110cm in width.

You are on Reception (Ticket Office - Platform 1). Skip to the next section.

Reception (Ticket Office - Platform 1)

• The desk/counter is 5m (5yd 1ft) from the Ticket Hall Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/05/2024.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are 2 ticket counters available.
    
  • There are self-service ticket machines available next to the footbridge on both platforms.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 20.25-06.40 Monday to Saturday and 18.00-08.45 on Sundays.
• There is a ticket office.
• The ticket office is located in the Ticket Hall.
• The ticket office is 5m (5yd 1ft) from the Ticket Hall entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is not a taxi rank at the station.
• Shops and services within the station include Puccino's on platform 2.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1, 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1, 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1, 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • There is not a wheelchair available to borrow.

You are on Entrance (Puccino's Entrance). Skip to the next section.

Entrance (Puccino's Entrance)

• This information is for the entrance located on platform 2.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 70cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 76cm.

You are on Eating and Drinking (Puccino's - Platform 2). Skip to the next section.

Eating and Drinking (Puccino's - Platform 2)

• The following information is for the café.
• The café is located on platform 2.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the Puccino's entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 97cm (3ft 2in).
• There is not ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is also an external hatch for buying food and drink, to the left and round the corner from the Puccino's entrance.
    
  • The height of the counter is 90cm.

You are on Level Change (Footbridge - Platforms 1-2). Skip to the next section.

Level Change (Footbridge - Platforms 1-2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the end of each platform.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Photographs 1 and 2 show the stairs from platform 1 to the footbridge.
  • Photographs 3 and 4 show the stairs from platform 2 to the footbridge.
  • Photograph 5 shows the footbridge between the stairs.

You are on Toilet with Adaptations (Platform 1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 1 - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Ticket Hall entrance.
  • This accessible toilet is located on platform 1.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 102cm (3ft 4in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 153cm x 216cm (5ft x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 106cm and 142cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Comments View
  • There is an outer door to the toilet.
  • The outer door opens towards you, and is easy to open.
    
  • The width of the outer door opening is 100cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.