Access Guide
Introduction
Assisted Travel Information
- Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
- Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Richmond.
Parking (Victoria Road)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located on Victoria Road.
- The car park type is open air/surface.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 340cm x 490cm (11ft 2in x 16ft 1in).
- The nearest Blue Badge bay is 12m (13yd 4in) from the ticket hall entrance.
- The furthest Blue Badge bay is 16m (17yd 1ft) from the ticket hall entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The parking is payable via an app called RingGo or via telephone.
- Please click here for more information
- Telephone:- 0203 046 0010, reference location 5568.
Parking (Station Road On Street Parking)
- On street Blue Badge and standard parking bays are available on Station Road, next to the platform 2 entrance.
- The bays are 340cm by 600cm.
- The parking is payable via an app called RingGo or via telephone.
- Please click here for more information
- Telephone:- 0203 046 0010, reference location 5425.
Outside Access (Platform 1 Entrance)
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Entrance
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- This information is for the entrance located at the side of platform 1, next to the footbridge.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
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Ramp/Slope
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- The ramp/slope is located on approach to the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- The entrance is 180cm in width.
- There are two self-service ticket machines available on the right as you enter through this entrance (photograph 4).
Outside Access (Ticket Hall Entrance - Platform 1)
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Entrance
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- This information is for the entrance located on Victoria Road, next to platform 1.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 106cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Platform 2 Entrance)
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Entrance
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- This information is for the entrance located on Station Road, next to platform 2.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
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Ramp/Slope
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- The ramp/slope is located on approach to the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- The entrance is 175cm wide.
- There are two self-service ticket machines available on the left as you enter from the entrance (photograph 4).
Ticket Hall - Platform 1
- The ticket hall is located by platform 1 and just off Victoria Road.
- The ticket hall has two ticket counters to the far left as you enter from the ticket hall entrance.
- Seating without armrests is available within the ticket hall.
- Lighting levels vary in the ticket hall.
- There is an entrance from the ticket hall to platform 1.
- The doors here open automatically towards you and are 110cm in width (photograph 7).
Reception (Ticket Office - Platform 1)
- The desk/counter is 7m (7yd 1ft) from the ticket hall entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There are 2 ticket counters available.
- There are self-service ticket machines available next to the footbridge on both platforms.
Train Station
- There are generally 4 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 20.25-06.40 Monday to Saturday and 18.00-08.45 on Sundays.
- There is a ticket office.
- The ticket office is located in the ticket hall.
- The ticket office is 7m (7yd 1ft) from the ticket hall entrance.
- The train companies operating from within this station are South Western Railway.
- The train companies that operate within this station include:.
- Please click here for access information for South Western Railway.
- There is not a taxi rank at the station.
- Shops and services within the station include Puccino's on platform 2.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are platforms 1 and 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are platforms 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- There is not a wheelchair available to borrow.
Eating and Drinking (Puccino's - Platform 2)
- The following information is for the café.
- The café is located on platform 2.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 18m (19yd 2ft) from the platform 2 entrance.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 97cm (3ft 2in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There are a set of doors to enter the café.
- These doors are double with a locked leaf, open away from you, are heavy and measures 76cm in width (photograph 1).
- There is an easy slope leading from the platform to the entrance (photograph 2).
Waiting Room - Platform 2
- The waiting room is located next to Puccino's on platform 2.
- There is an automatic single door to enter the waiting room.
- This door is 74cm in width (photograph 1).
- There is an easy slope in front of the door from the platform (photograph 2).
- There are seats without armrests throughout the waiting room.
- Lighting levels are moderate to good.
- Audible announcements can be heard from the waiting room.
Level Change (Footbridge - Platforms 1-2)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located at the end of each platform.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- Photographs 1 and 2 show the stairs from platform 1 to the footbridge.
- Photographs 3 and 4 show the stairs from platform 2 to the footbridge.
- Photograph 5 shows the footbridge between the stairs.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.