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Tenbury Community Hospital - Main Building

Tenbury Community Hospital, Worcester Road, Tenbury Wells, Worcestershire, WR15 8AP

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Access Guide

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Introduction

  • This is a community hospital property.
  • Services on the ground floor include: Minor Injuries, Male and Female Wards, Outpatients Department and Day Case Unit.

Getting Here

  • By Road
    • Tenbury Community Hospital is located on the A456 which leads east to Kidderminster and can be accessed from the A49 to the west.
    • Blue Badge bays are available both in front of the main building and the Outpatients entrance. They are accessed via separate entrances.
  • By Bus
    • The nearest bus stop is the 'Hospital Stop'. It is located on the A456 in front of Tenbury Community Hospital. The 291, 731, 758 and 825 services stop here.
  • By Train
    • The nearest train station is Ludlow, it is approximately 10.4 miles (19 min drive) from Tenbury Community Hospital.
  • Useful Links

Getting Help and Assistance

  • Staff receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are not available.
  • Home visits services are not available.
  • There is free patient Wi-Fi access at this venue.

Parking (Main Entrance)

  • Parking
    • The venue does have a dedicated car park.
    • The car park is located in front of the Main Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 365cm x 608cm (11ft 12in x 19ft 11in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is an additional car park for staff.
  • Paying
    • There are not parking charges for the car park.
  • Access from the Car Park
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the Main Entrance.

Parking (Outpatients)

  • Parking
    • The venue does have a dedicated car park.
    • The car park is located in front of the Outpatients entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 3 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 365cm x 600cm (11ft 12in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying
    • There are not parking charges for the car park.
  • Access from the Car Park
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is tarmac and concrete tiles.
    • There is some tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the Outpatients entrance.

Bus Stop(s) and Drop-off Point(s)

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments
    • After office hours access to the wards is via intercom at the Main Entrance.

Outside Access (Main Entrance)

  • Entrance Details
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 141cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 111cm.

Outside Access (Outpatients)

  • Entrance Details
    • This information is for the entrance located at the front of the building to the right of the Main Entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Reception

  • Reception
    • The reception point is located straight ahead on entering.
    • The reception point is approximately 3m (3yd 10in) from the Main Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is not staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing system is available only on request.
    • The hearing assistance system is not signed.
    • Staff are not trained to use the system.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are not trained to use the system.
  • This venue does not play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are varied.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.
  • Comments
    • The nearest accessible toilet is located in the Outpatients department.

Standard Toilet(s)

  • Standard toilet facilities are not available.