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Terminal 2 Arrivals Immigration

Manchester Airport, Manchester, M90 1QX

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Related Access Guides (Arrivals Gates)

Changing Places

  • This Changing Places facility is located on the corridor next immigration control.
  • This facility is approximately 50m from the Immigration control.
  • The facility is additional to standard and accessible toilets, and is located close to other managed facilities.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door to enter opens outwards and has a medium colour contrast with the surrounding walls.
  • The width of the door opening is 95cm.
  • The door has a lever twist lock.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door .
  • The dimensions of the facility are 295cm x 400cm.
  • The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There are lateral transfer spaces on both sides of the seat.
  • The transfer space on the left as you face the toilet is 94cm (3ft 1in).
  • The transfer space on the right as you face the toilet is 82cm (2ft 8in).
  • There is a lever flush on the right transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a low colour contrast with the surrounding walls.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low colour contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder is 97cm from the floor.
  • The length of the facility changing bench is 200cm.
  • The facility changing bench is free standing and height-adjustable.
  • The changing places hoist is powered overhead and covers all areas in the cubicle.
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin is 73cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a low colour contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser is 116cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer is 93cm from the floor.
  • Wide tear off paper roll is not available.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin , a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
  • There is one coat hook.
  • The coat hook is 128cm from the floor.
  • There is a high colour contrast between the walls and floor.
  • Lighting levels are moderate to good.

Parent and Baby Room (Arrivals 201 to 208 Corridor/Immigration)

  • There is a parent and baby room for public use.
  • The parent and baby room is located at the rear of the Arrivals Corridor next to Immigration.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 100cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 79cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Accessible Toilet(s) (Arrivals A1 to A12 Corridor/Immigration - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in Immigration near to the corridor leading from Arrival Gates A1 to A12.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 115cm (3ft 9in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 240cm x 220cm (7ft 10in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 175cm (5ft 9in).
    • The transfer space is obstructed by a waste disposal bin and a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, clinical waste, general waste (with lid) and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 140cm and 180cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 95cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is fair.

Standard Toilet(s) (Arrivals A1 to A12 Corridor/Immigration)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located in Immigration near to the corridor leading from Arrival Gates A1 to A12.
    • There is step-free access into the toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Border Control

  • There is clear signage to the border control desk(s).
  • There is step free access to the border control desk(s).
  • There is step free access to border control desk(s) all desks.
  • The height of the border control desk(s) is/are very high (111cm+).
  • The border control desk(s) does/do not have a lowered section.
  • There is a designated lane available for passengers with reduced mobility.
  • There is a designated border control desk for passengers with reduced mobility.
  • The designated border control desk is desk Assistance Lane.
  • The height of the designated desk is 120cm.
  • There is clear signage to the E Gate(s).
  • There is step-free access to the border control desk(s).
  • There is step free access to E Gate(s) all gates.
  • There is not a designated E Gate for passengers with reduced mobility.
  • There is seating available at border control.
  • There are seats with armrests on both sides.
  • There is designated seating available for people with reduced mobility.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • There is a member of staff available to provide assistance at border control.

Access To (Baggage Reclaim from Immigration)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located after the immigration area.
    • The floors which are accessible by stairs are from Immigration to Baggage Reclaim.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps have tactile paving at the top and bottom.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located after the immigration area.
    • The floors which are accessible by escalator(s) are from Immigration to Baggage Reclaim.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • There is a bollard at the foot and head of the escalator(s).
    • The lighting levels at the escalator(s) are moderate to good.
  • Lift View
    • There is a lift for public use.
    • The lift is located after the immigration area.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are from Immigration to Baggage Reclaim.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is poor.
    • The clear door width of the lift is 120cm (3ft 11in).
    • The dimensions of the lift are 138cm x 234cm (4ft 6in x 7ft 8in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are moderate to good.
    • There is a/are similar lift(s) available.