Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
Related Access Guides (Arrivals Gates)
- To view other AccessAble Access Guides that are related to this one please use the links below.
- Terminal 2 Arrivals 201 to 211 link (new tab) - click here
- Terminal 2 Arrivals A1 to A12 link (new tab) - click here
- Terminal 2 Arrivals Bus Drop Off link (new tab) - click here
Changing Places
- This Changing Places facility is located on the corridor next immigration control.
- This facility is approximately 50m from the Immigration control.
- The facility is additional to standard and accessible toilets, and is located close to other managed facilities.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door to enter opens outwards and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 95cm.
- The door has a lever twist lock.
- Internally the door has a medium colour contrast.
- There is not a grab rail on the internal door .
- The dimensions of the facility are 295cm x 400cm.
- The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- There are lateral transfer spaces on both sides of the seat.
- The transfer space on the left as you face the toilet is 94cm (3ft 1in).
- The transfer space on the right as you face the toilet is 82cm (2ft 8in).
- There is a lever flush on the right transfer side.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a low colour contrast with the surrounding walls.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a low colour contrast with the surrounding walls.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet does not have a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder is 97cm from the floor.
- The length of the facility changing bench is 200cm.
- The facility changing bench is free standing and height-adjustable.
- The changing places hoist is powered overhead and covers all areas in the cubicle.
- A privacy screen is not available.
- The type of wash basin is adjustable.
- The wash basin is 73cm from the floor.
- The wash basin tap type is lever mixer.
- The vertical grab rails are on both sides of the wash basin.
- The vertical grab rails have a low colour contrast with the surrounding walls.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser is 116cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer is 93cm from the floor.
- Wide tear off paper roll is not available.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin , a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
- There is one coat hook.
- The coat hook is 128cm from the floor.
- There is a high colour contrast between the walls and floor.
- Lighting levels are moderate to good.
Parent and Baby Room (Arrivals 201 to 208 Corridor/Immigration)
- There is a parent and baby room for public use.
- The parent and baby room is located at the rear of the Arrivals Corridor next to Immigration.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 100cm (3ft 3in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 79cm.
- The wash basin tap type is sensor.
- There is/are not chair(s) in the parent and baby room.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Accessible Toilet(s) (Arrivals A1 to A12 Corridor/Immigration - Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located in Immigration near to the corridor leading from Arrival Gates A1 to A12.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is poor.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 115cm (3ft 9in).
- The contrast between the internal door and wall is poor.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is poor.
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Toilet Features
View
- The dimensions of the accessible toilet are 240cm x 220cm (7ft 10in x 7ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 175cm (5ft 9in).
- The transfer space is obstructed by a waste disposal bin and a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, clinical waste, general waste (with lid) and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 140cm and 180cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 95cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 94cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is fair.
Standard Toilet(s) (Arrivals A1 to A12 Corridor/Immigration)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located in Immigration near to the corridor leading from Arrival Gates A1 to A12.
- There is step-free access into the toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There are horizontal wall mounted rails available on both sides of the toilet.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Border Control
- There is clear signage to the border control desk(s).
- There is step free access to the border control desk(s).
- There is step free access to border control desk(s) all desks.
- The height of the border control desk(s) is/are very high (111cm+).
- The border control desk(s) does/do not have a lowered section.
- There is a designated lane available for passengers with reduced mobility.
- There is a designated border control desk for passengers with reduced mobility.
- The designated border control desk is desk Assistance Lane.
- The height of the designated desk is 120cm.
- There is clear signage to the E Gate(s).
- There is step-free access to the border control desk(s).
- There is step free access to E Gate(s) all gates.
- There is not a designated E Gate for passengers with reduced mobility.
- There is seating available at border control.
- There are seats with armrests on both sides.
- There is designated seating available for people with reduced mobility.
- The type of flooring in this area is vinyl.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- There is a member of staff available to provide assistance at border control.
Access To (Baggage Reclaim from Immigration)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are located after the immigration area.
- The floors which are accessible by stairs are from Immigration to Baggage Reclaim.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps have tactile paving at the top and bottom.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
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Escalator(s)
View
- Escalators can be used to access other floors.
- The escalator(s) is/are located after the immigration area.
- The floors which are accessible by escalator(s) are from Immigration to Baggage Reclaim.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- There is a bollard at the foot and head of the escalator(s).
- The lighting levels at the escalator(s) are moderate to good.
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Lift
View
- There is a lift for public use.
- The lift is located after the immigration area.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are from Immigration to Baggage Reclaim.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width of the lift is 120cm (3ft 11in).
- The dimensions of the lift are 138cm x 234cm (4ft 6in x 7ft 8in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
- There is a/are similar lift(s) available.