Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
Related Access Guides (Departure Lounge - Pre Duty Free)
- To view other AccessAble Access Guides that are related to this one please use the links below.
- Terminal 2 - Departure Lounge - Pre Duty Free link (new tab) - click here
World Duty Free
- There is step free access from the departure lounge pre duty free to the World Duty Free.
- There is a short cut available for those with mobility issues to bypass the World Duty Free.
- There are locked double doors located after the security, which lead to two lifts which gives access to the departure lounge - Post Duty Free, near to the passenger assistance area. Passengers must be accompanied by a member of staff when using this route.
- The type of flooring in along the route is tiles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The main aisle width is over 200cm.
- The majority of aisle widths are 150cm+.
- There is clear signage to the departure lounge.
- The shop does play background music.
- The lighting levels are moderate to good.
- The payment tills are located at the rear of the duty free area. There is a concierge collection point, located to the left after you enter.
- The till(s)/counter(s) is/are clearly signed.
- There is step-free access to the till(s)/counter(s).
- There is a clear accessible route to the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
- The height of the till(s)/counter(s) is/are low (76cm - 86cm).
- There is not a lowered section at the till(s)/counter(s).
- There is not a hearing assistance system at the till(s)/counter(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
- The nearest accessible toilet(s) is/are located within the departure lounge before and after the World Duty Free.
Standard Toilet(s)
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located within the departure lounge before and after the World Duty Free.
Related Access Guides (Departure Lounge - Post Duty Free)
- To view other AccessAble Access Guides that are related to this one please use the links below.
- Terminal 2 - Departure Lounge Post Duty Free link (new tab) - click here