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Terminal Building and Arrivals Hall

Glasgow Prestwick Airport, Aviation House, Prestwick, South Ayrshire, KA9 2PL

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Access Guide

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Introduction

  • Services / facilities within the building include Departures, Arrivals Hall, Bars, Restaurants, Cafés, Shops, Function Suite, Spectator Gallery, and a Prayer Room.

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Prestwick.
  • The nearest mainline station is Prestwick Airport.
  • There is a bus stop within 150m (164yds) of the venue.

Getting Here

Parking (Car Park 1 / Pick Up / Drop Off)

  • The venue does have its own car park.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 405cm x 500cm (13ft 3in x 16ft 5in).
  • The nearest Blue Badge bay is 42m (45yd 2ft) from the Main Exit.
  • The furthest Blue Badge bay is 89m (97yd 12in) from the Main Exit.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located to the right of the building.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the terminal on the left.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 167cm.
  • There are fixed barriers at this entrance.
  • The minimum width between the fixed barriers is 170cm.
  • There is not a member of staff available for assistance at this entrance.
  • There is a slope with a very easy incline.

Outside Access (Alternative Entrance)

  • This information is for the entrance located at the front of the terminal on the right.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 156cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There are fixed barriers at this entrance.
  • The minimum width between the fixed barriers is 179cm.
  • There is not a member of staff available for assistance at this entrance.

Reception (Information Centre)

  • The desk/counter is 48m (52yd 1ft) from the Main Entrance.
  • The desk is 32m (34yd 2ft) from the security.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • The Passenger Assistance Area is located at the Information Centre on the left.
    • Wheelchairs are available to borrow from the Information centre, or may be be collected from the rank on the right as you enter via the Main Entrance.
    • Baggage tracing is available via the Information Centre.
    • The reception desk is generally staffed from 04:00-00:00.
    • There is a cuddle clip available.

Counter (Check-in)

  • The counter is 25m (27yd 1ft) from the entrance.
  • There is level access to the counter from the entrance.
  • The height of the counter is high (110cm+).
  • There is not a lowered section.
  • Lighting levels are good.
  • Comments View
    • The Passenger Assistance area is located by the Information Centre. Wheelchair users or mobility impaired passengers wishing special assistance should go to the Information Centre to the right.
    • The Passenger Assistance check-in lane is on the left.

Inside Access (Terminal Building and Arrivals Hall)

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The lighting levels are good.
  • Motorised scooters are welcomed in public parts of the venue.
  • The type of flooring in walkways and corridors is carpet and tiles.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1 and 2.
    • The stairs are located adjacent to Security, right from the Information Desk.
    • The stairs are approximately 66m from the Main Entrance.
    • There are 15+ steps between floors.
    • The lighting levels are good.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Other Floors (Link Bridge)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are good.
  • Comments View
    • There are bollards at the top and bottom of the escalators.
    • The minimum width between the bollards is 48cm.
    • The link bridge to the station can also be accessed by lift or the main stairs via the balcony route above check-in.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the building, between Security and the Bar/Restaurant.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • The lift is approximately 81m (88yd 1ft) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
  • The clear door width is 90cm (2ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is good.
  • Comments View
    • The lift is 44m from the Main Entrance to the right of the building.
    • The lift is 147m round the balcony from the link bridge on the first floor.
    • The lift is 74m round to the right from the check-in desks at the front.

Accessible Toilet (Arrivals - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 102m (111yd 1ft) from the Main Entrance.
    • This accessible toilet is located to the right of the Main Terminal in the Arrivals Area, beside McIntyre's.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 148cm x 180cm (4ft 10in x 5ft 11in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 104cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Accessible Toilet (First Floor - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 16m (17yd 1ft) from the lift.
    • This accessible toilet is located on the first floor, to the left from the lift at the entrance to the Male Toilets.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 152cm x 330cm (4ft 12in x 10ft 10in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is poor.
    • The lighting levels are moderate to good.
  • Comments View
    • There is a similar, slightly wider Accessible Toilet located at the entrance to the first floor Female Toilets, as shown in photographs 7 to 12.

Standard Toilet(s) (Ground Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in Arrivals.
    • The female toilet(s) is/are approximately 101m (110yd 1ft) from the Main Entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is not available.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in Arrivals.
    • The male toilet(s) is/are approximately 93m (101yd 2ft) from the Main Entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is not available.
    • Lighting levels in the male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female Toilets.
    • The height of the baby change table once extended is 91cm (2ft 12in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are additional Standard Toilets on the first floor.

Standard Toilet(s) (First Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor, near the link bridge balcony.
    • The female toilet(s) is/are approximately 27m (29yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor, to the left from the lift.
    • The male toilet(s) is/are approximately 18m (19yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located adjacent to the Male Toilets.
    • The height of the baby change table once extended is 86cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • There is a similar Baby Changing table in the Female Toilets Breastfeeding Room.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Water bowls for assistance dogs are available.
  • There is a dog toilet or toileting area.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and motorised wheelchairs.
  • Comments View
    • Photographs 1 and 2 show the wheelchairs available to borrow, to the right from the Main Entrance, opposite check-in.
    • Passengers with hidden disabilities can request a sunflower lanyard to make staff aware.
    • Photograph 3 shows a sunflower lanyard which can be kept and reused whenever travelling here.