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Terminal Building

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Introduction

  • Comments View
    • Related link Departures Security.
    • .
    • London City Airport is an international airport located 6 miles east of the City of London.
    • The services within the airport, including shops and restaurants, remain open during the standard opening times or whenever arrivals or departures are due.
    • There is free WiFi throughout the airport.

Opening Times

  • Monday 05:30 - 22:00.
  • Tuesday 05:30 - 22:00.
  • Wednesday 05:30 - 22:00.
  • Thursday 05:30 - 22:00.
  • Friday 05:30 - 22:00.
  • Saturday 05:30 - 13:00.
  • Sunday 11:00 - 22:00.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in London.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest National Rail station is Woolwich Arsenal.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Canning Town (Jubilee Line).
  • Comments View
    • The airport is also served by its own London City Airport Docklands Light Railway (DLR) station.
    • The station opens directly into the airport foyer.
    • The DLR provides an accessible transport link to London Underground, London Overground and the mainline rail network.

Outside Access (Entrance from DLR Station)

  • This information is for the entrance located from the London City Airport DLR Station into the Terminal Building foyer.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 166cm (5ft 5in) wide.
  • Comments View
    • From this entrance it is 32m through the foyer to the doors into the main concourse.

Smoking Area

  • There is a designated area for smoking located to the right of the entrance from the car park and drop off point.
  • This is also close to the bus and taxi stands.
  • Part of the area is sheltered by a canopy.
  • There is bench seating available.

Route from Bus and Taxi Stands

  • The airport is served by TFL bus services 473 and 474.
  • As with all TFL services, the buses are accessible to wheelchair users via a motorised ramp.
  • There is also a taxi rank for black cabs.
  • The furthest bus stop is 72m to the terminal car park entrance.
  • The nearest taxi pick up point is 37m to the entrance.
  • The covered walkway towards the building is level or with easy slopes.
  • There is a fixed bench seat at the end.
  • There is a pedestrian crossing from the walkway towards the building.
  • There is a flush kerb with tactile paving at the crossing.
  • Passengers arriving by taxi may be dropped off in the designated drop-off zone outside the Terminal Building.

Outside Access (Entrance from the Car Park and Drop-off Point)

  • This information is for the entrance located facing the drop off point and bus/ taxi stands.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 215cm (7ft 1in) wide.
  • Comments View
    • From this entrance it is 8m through the foyer to the doors into the main concourse.

Level Change (Entrance from the Car Park and Drop-off Point)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Inside Access (Foyer)

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are bright.
  • The type of flooring in walkways and corridors is tiles.
  • Comments View
    • Within the foyer there are self-service boarding card terminals.
    • The top of the touch screen is 120cm high.
    • There is a kiosk for baggage portering services.
    • There are two parking payment machines.
    • The highest buttons are 137cm.
    • It is also possible to pay for parking at the information desk, where a concession can be given for Blue Badge holders.

Outside Access (Foyer Entrance into Terminal Building Concourse)

  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 175cm (5ft 9in) wide.
  • Comments View
    • This dimension is for the central pair of doors.
    • The doors to the left, below the City Jet sign, are 230cm wide.

Inside Access (Main Concourse)

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.
  • Route finding signage is available.
  • Some pictorial signage is available.
  • The type of flooring in walkways and corridors is stone.
  • Comments View
    • Announcements over the public address system are generally kept to a minimum.
    • Information on flight arrivals and departures is displayed on high level illuminated boards.
    • Passengers arriving by air enter the concourse from doors at the far side of the terminal from the entrance.
    • There is some seating in this area.
    • There is a public telephone and internet access terminal towards the rear of the concourse, to the left of the stairs.

Counter (Information and Personal Assistance)

  • The counter is located to the left as you enter.
  • The counter is approximately 2m (2yd 7in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is very high (111cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 85cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.

Reception (Information and PRM (Special Assistance) Services)

  • The desk/counter is 11m (12yd 1in) from the foyer entrance into the terminal concourse.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • The information desk is located on the left after entering the main concourse.
    • The desk is the main point of contact for services for Passengers with Reduced Mobility (PRM).
    • This includes paying for parking, and meeting with staff who can escort passengers requiring assistance through the airport.
    • After making contact at the desk, there is a designated PRM seating area where passengers may be asked to wait before being assisted through check in and departures.
    • This seating is located next to the lift, to the right of the escalator.
    • It is also close to the accessible toilet.

Counter (Airline Information Desks)

  • There is level access to the counter from the entrance.
  • The height of the counter is high (110cm+).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • The various airline information desks are arranged around the edge of the concourse.
    • There are further similar service desks for chauffeur and other services.

Counter (Check In Desks)

  • There is level access to the counter from the entrance.
  • The height of the counter is high.
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • There are 19 check-in desks which are arranged to the right of the concourse from the entrance.
    • There are also four additional medium height desks which are opened at busy times.
    • Self-service check-in and baggage check terminals are available.
    • The touch screens are not within reach of a wheelchair user.

Counter (Travelex)

  • The counter is 18m (19yd 2ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is high (110cm+).
  • There is a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • There are two self-service banking machines next to the Travelex desk which are not at a height suitable for wheelchair users.

WH Smith

  • The WH Smith newsagent is located to the left of the concourse, 25m from the concourse entrance from the foyer.
  • There are no doors into the store.
  • There is ample space for a wheelchair user to manoeuvre.
  • The counter is 105cm high, without a lowered section.
  • There are also self-checkout machines, where the counter is 90 and touchscreen is 130cm high.
  • There are further WH Smith newsagent and bookstore outlets in the departure lounge.

Eating and Drinking (Pret A Manger)

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 41m (44yd 2ft) from the foyer entrance to the concourse.
  • The distance between the floor and the lowest table is 67cm (2ft 2in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold drinks and snacks.
  • Comments View
    • There is level access without doors from the concourse into the cafe.
    • There are bar height tables and stools in addition to the dining height furniture.

Eating and Drinking (Panopolis)

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 25m (27yd 1ft) from the foyer entrance to the concourse.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold drinks and snacks.
  • Comments View
    • There is level access without doors from the concourse into the cafe.
    • There are some bar height (112cm) tables and stools in addition to the dining height furniture.
    • Some of the bar-height tables have electrical charging points.

Counter (Outside Baggage)

  • The counter is 57m (62yd 1ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • The left luggage service is located at the rear right of the councourse, to the right of the lift and toilets.

Other Floors (Access to Departures)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.

Lift (Access to Departures)

  • There is a lift for public use.
  • The lift is located towards the rear right of the concourse, to the right of the escalator.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 37m (40yd 1ft) from the foyer entrance into the concourse.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 163cm x 154cm (5ft 4in x 5ft 1in).
  • The clear door width is 107cm (3ft 6in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • The PRM priority seating area is located next to the lift in the concourse.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 49m (53yd 1ft) from the foyer entrance into the terminal concourse.
    • The accessible toilet is located towards the rear right of the concourse, with the standard toilets.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Information/ PRM Assistance Desk.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 195cm x 265cm (6ft 5in x 8ft 8in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • The toilet door can be opened outwards (from the outside) in an emergency.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located towards the rear right of the concourse.
    • The female and male toilets are approximately 47m (51yd 1ft) from the foyer entrance to the concourse.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the separate baby care/ medical room.
    • The height of the baby change table once extended is 89cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • Within the baby care/ medical room there is also a fixed height (78cm) adult length (180cm) examination couch.

Parent and Baby Room (Parent and Baby Room - First Aid)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to the male and female standard toilets.
  • There is stepped access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 83cm.
  • The wash basin tap type is twist/turn.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • Water bowls for assistance dogs are not available.
  • There is not a dog toilet or toileting area.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is not a charge.
  • Comments View
    • Wheelchairs are available to borrow from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
    • Help with luggage is available for passengers using the PRM Special Assistance Service.