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The Galleria - Multi-Storey Car Park

Comet Way, Hatfield, Hertfordshire, AL10 0XR

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Access Guide

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Getting Here

Getting Help and Assistance

  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in a void unit on the lower level.
    Customers who would like to use this space need to visit the customer service desk beforehand.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the venue on 01707 278 301 or book in advance.
  • Please note when hiring a scooter or wheelchair, ID is required (proof of address) or your disabled badge.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off the service road.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 198cm (6ft 6in).
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge parks bays are located on level 3.
  • There are parking charges for the car park.
  • Parking is free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located inside the building.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).

Multi-Storey Designated Parking Level (3 and Lower Level 4)

  • There is/are 23 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 372cm x 547cm (12ft 2in x 17ft 11in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 25 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the upper level of the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 5m from the level 3 shopping entrance.
    • Digital wayfinders are not available.

Car Park Pedestrian Exit

  • This information is for the pedestrian exit located on level 3 of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Welcome To Galleria'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • There are no doors at this exit.
  • The width of the door opening is 208cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 81cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 143cm.
  • Pedestrian Exit View
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Lift (Lower/Upper Level Shops and Car Park)

  • There is a lift for public use.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There are 2 other lifts in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 3, 5 and 6.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 167cm x 196cm (5ft 6in x 6ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors

  • Stairs can be used to access other floors.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Related Access Guides (The Galleria)