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The Galleria - North Car Park

Comet Way, Hatfield, Hertfordshire, AL10 0XR

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Access Guide

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Getting Here

Getting Help and Assistance

  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in a void unit on the lower level.
    Customers who would like to use this space need to visit the customer service desk beforehand.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the venue on 01707 278 301 or book in advance.
  • Please note when hiring a scooter or wheelchair, ID is required (proof of address) or your disabled badge.


  • The shopping centre does have its own parking facilities.
  • The car park is located off Comet Way.
  • The car park type is open air/surface.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 210cm (6ft 11in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 530cm x 620cm (17ft 5in x 20ft 4in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Parking View
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There are additional car parks for visitors.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • To see the parking charges please click here (opens new tab).
    • Payment machines are located on the lower and upper levels of the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

North Car Park to Lower Level North Entrance

  • From the nearest Blue Badge bay, head up the path towards the venue and turn left at the dropped kerb.
  • Head forward along the path and then take a right.
  • Use the zebra crossing to cross the McDonald’s drive-thru access road which has dropped kerbs and tactile paving on both sides.
  • There are planters in the entrance walkway which restricts the access to 120cm.
  • The surface of the ground in this area is a mixture of block paving and tarmac.

Outside Access (North Entrance)

  • This information is for the entrance located at the north side of the shopping centre.
  • This entrance gives access to the north of the lower level.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Welcome'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are planters in the entrance walkway.
    • The width between the planters is 141cm.

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