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The Tower – A Guoman Hotel

St. Katherines Way, London, E1W 1LD

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Accessibility Guide

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Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Whitechapel.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is London Bridge.
  • The nearest underground station is Tower Hill.

Opening Times

  • Reception is staffed 24 hours per day.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 220cm x 600cm (7ft 3in x 19ft 8in).
    • The nearest designated bay is 6m (19ft 8in) from the main accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • There is also an underground car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the rear of the building.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 162cm (5ft 4in) wide.

Reception

  • The reception desk is 15m (16yd) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in Reception.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors

  • Steps
    • The floors which are accessible by stairs are LG-12.
    • There are 15+ steps between floors.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-12.
  • The lift is 8m (26ft 3in) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Eating and Drinking (Brasserie)

  • The following information is for the restaurant.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The nearest table is 5m (16ft 5in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast, lunch and dinner.

Room

  • General Information
    • The Tourist Board rating is 4.
    • There are 801 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 798 standard rooms on other floors.
  • Accessible Rooms
    • There are accessible ensuite facilities.
    • There is / are 3 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access
    • The accessible room viewed is 34m (37yd) from the lift.
    • There is level access from an accessible entrance.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room
    • The room number or room name viewed was 105.
    • The width of the door is 88cm (2ft 11in).
    • The height of the bed is 62cm (2ft 0in).
    • The measurement between the bed base and floor is 0cm (0ft 0in).
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • It is a push button style alarm.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite
    • The width of the door to the ensuite is 84cm (2ft 9in) (2ft 9in).
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The dimensions of the accessible ensuite are 187cm x 297cm (6ft 2in x 9ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 45cm (1ft 6in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 69cm (2ft 3in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower
    • There is not a bath.
  • Wheel In Shower
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is flip down.
    • The flip down or fixed seat height is 47cm (1ft 7in).
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms
    • There is tactile signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are medium.
  • Colour contrast and lighting in accessible ensuite
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The colour contrast between the drop down rails and wall is poor.
    • The colour contrast between the grab rails and wall is poor.
    • Lighting levels are bright.
  • Auxiliary Aids - General
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarms, vibrating pillows and Teletext/subtitles/Ceefax.
    • Flashing fire alarms are in rooms.
    • Vibrating fire alarms are In rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 3.
  • Ground Floor Standard Rooms
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.

Accessible Toilet

  • Location and Access
    • There are accessible toilet facilities within this venue.
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 9m (9yd 2ft) from the lift.
    • This accessible toilet is located in the upper foyer.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 195cm x 287cm (6ft 5in x 9ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments
    • Baby change facilities are located within the standard toilet.
    • The baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments
    • There is an evacuation chair available.