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Therapies Department

The Royal Liverpool University Hospital, Prescot Street, Liverpool, L7 8XP

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Access Guide

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Introduction

  • Services / facilities within the building include Podiatry, Dietician, Chiropody, Occupational Therapy, Hydrotherapy, Physiotherapy and Speech Therapy.
  • Comments
    • The Therapies Department is located on the ground floor of the hospital.

Opening Times

  • Monday 08:00 - 17:00.
  • Tuesday 08:00 - 17:00.
  • Wednesday 08:00 - 17:00.
  • Thursday 08:00 - 17:00.
  • Friday 08:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Liverpool.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Liverpool Lime Street.

Parking

  • Parking on the main hospital site is limited to staff and permit holders.
  • There is some disabled parking on site but it is generally used by staff with the exception of the Diabetic Centre where outpatients of that facility can park if displaying a Blue Badge.
  • It may be possible to drive onto the site to drop off disabled patients outside the side or rear entrances but this is at the discretion of security staff.
  • There are drop-off areas outside the Main and Emergency Department Entrances and also outside the Linda McCartney and Education Centres, but vehicles must not be parked in these areas.
  • Patients and visitors can park in the nearby secure Q-Park facility which is situated less than a 5 minute walk from the hospital and is open 24 hours a day, seven days a week.
  • The vehicle entrance to Q-Park is on Epworth Street (off Erskine Street).
  • A pedestrian exit is available on the Prescot Road side of the car park.
  • The car park has over 40 designated Blue Badge bays on level 1 and two additional bays on each of the other levels. The dimensions of the bays are 3.5m x 6.5 (11ft 5in x 21ft 3in).
  • Parking charges are the same for Blue Badge holders.
  • There is a height restriction of 2.1 metres (6ft 10in) at Q-Park so if you have a vehicle above this height please contact the Trust’s Security Team on 0151 706 2228 to make alternative arrangements.
  • A shuttle bus services runs between the Q-Park car park and the Royal and Dental Hospitals.
  • The bus runs on request and car park staff can radio for one to come within a few minutes.

Outside Access (Hospital Side Entrance)

  • This information is for the entrance located at the side of the hospital.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 144cm (4ft 9in) wide.
  • Second set of doors
    • There is a small raised threshold in the doorway.
  • Comments
    • Level access applies if being dropped off by vehicle only.

Outside Access (Therapies Department Entrance)

  • This information is for the entrance located on the ground floor.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 140cm (4ft 7in) wide.

Reception (Main)

  • The desk is 8m (8yd 2ft) from the unit entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the desk.
  • Comments
    • The touchscreen is located in the corridor beyond the reception area.

Reception (Outpatients)

  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are not trained to use the system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Route finding signage is available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are varied.

Waiting Room / Area (Main Reception)

  • There is a waiting room / area.
  • The waiting room / area is 8m (8yd 2ft) from the unit entrance.
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is vinyl.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • There is not a television.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Waiting Room / Area (Outpatients)

  • There is a waiting room / area.
  • The waiting room / area is 37m (40yd 1ft) from the unit entrance.
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The type of flooring is vinyl.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • There is not a television.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Outpatient Treatment Bays)

  • There are 18 consultation/treatment rooms available.
  • The room surveyed was a treatment bay.
  • The consultation / treatment room is 40m (43yd 2ft) from the entrance.
  • There is level access to the consultation / treatment room.
  • There are not doors into the consultation / treatment room.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • Lighting levels are bright.

Consultation / Treatment Room (Hand Treatment Area)

  • There are 1 consultation/treatment rooms available.
  • The room surveyed was the treatment area.
  • The consultation / treatment room is 50m (54yd 2ft) from the entrance.
  • There is level access to the consultation / treatment room.
  • There are not doors into the consultation / treatment room.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • Lighting levels are bright.

Fitness Suite

  • Access to Fitness Suite
    • The fitness suite is located at the rear of the department.
    • The fitness suite is 45m (49yd) from the entrance.
    • There is level access to the fitness suite.
  • Fitness Suite (General)
    • Staff receive some training in assisting disabled people.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Hydro Pool

  • The Hydro pool is 13m from the changing facilities. There are 4 medium steps to enter the pool.
  • There is a manual hoist available.
  • There are handrails on both sides as you enter the pool.

Standard Changing Room (Hydro Pool)

  • The standard changing rooms are located within the Hydro Pool area.
  • The standard changing room is 10m (10yd 2ft) from the Department entrance.
  • The standard changing room is 3m (3yd 10in) from the Hydro Pool.
  • The standard changing room is 26m (28yd 1ft) from the reception desk.
  • There is level access to the standard changing rooms.

Standard Changing Room (Female)

  • There are standard changing rooms available.
  • The standard changing rooms are located at the rear of the department.
  • The standard changing room is 40m (43yd 2ft) from the department entrance.
  • The standard changing room is 8m (8yd 2ft) from the fitness suite.
  • The standard changing room is 32m (34yd 2ft) from the reception desk.
  • There is level access to the standard changing rooms.

Standard Shower (Female)

  • There is level access to the services from the shower facilities.
  • Comments
    • The shower cubicles are accessed via a medium height step.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located off the main reception area.
    • This accessible toilet is approximately 11m (12yd 1in) from the unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • There is an identical cubicle for females.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The dimensions of the accessible toilet are 155cm x 230cm (5ft 1in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 115cm (3ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments
    • The lateral transfer space is to the right of the toilet in the female cubicle.
    • The accessible toilets are also used as standard toilets.

Standard Toilet(s)

Additional Info

  • Disability awareness training can be provided for staff.
  • The most commonly used documents can be produced in different formats on request.
  • Different formats include Braille, large print and different languages.
  • British Sign Language Interpreters can be provided on request.
  • Language Interpreters can be provided on request.
  • The main languages requested are Cantonese, Arabic, Somali, Mandarin, Polish and Kurdish.
  • Registered assistance dogs are generally welcomed in all areas although departments with high risk from infection, such as wards and intensive care units, should be contacted in advance.
  • Switchboard staff are Type Talk aware.
  • Help with luggage is available for inpatients.
  • The mobility aids available in the hospital include mobile hoists, ceiling tracking hoists, wheelchairs, motorised wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • There is no charge for mobility aids.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is not a mobility scooter charging point at the hospital.
  • Portable hearing loop systems are available at the hospital.