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Therapy Services

West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ

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Access Guide

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Getting To The Hospital

  • By Road View
    • The West Suffolk Hospital is located to the south of Bury St. Edmunds Town Centre. It is within easy access of the A14 (westerly or easterly direction). Please also note that car parking at West Suffolk Hospital, Bury St. Edmunds can be very difficult at busy times of the day.
  • By Bus View
    • The main bus station is in St Andrew's Street North, a few minutes walk from the town centre. Mulleys Bus Company runs the M11/M22 bus service from here to the hospital and return. Currently this runs at hourly intervals at 10 minutes past the hour arriving at the hospital at 27 minutes past. Stephensons Bus Company runs the Bury St Edmunds Town Breeze Service from here to the hospital and return. Currently this runs at half hourly intervals, at 15 and 45 minutes past the hour arriving at the hospital at 25 and 55 minutes past.
  • By Train View
    • The railway station is on Station Hill (Tel: 01284 484950), about 1 mile from the town centre and 2 miles from the hospital. There are at least five train services daily between Bury St Edmunds and Ipswich and Cambridge. The journey time for either is approximately 45 minutes. There is a bus service from the station which runs to the main bus station in St Andrew's Street North, with connecting services to the hospital. There is also a taxi rank outside the station, and further taxi offices on Station Hill.

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located to the left as you enter the main hospital entrance.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at main reception.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact main reception.
  • Comments View
    • Disability awareness training can be provided for staff.
    • The most commonly used documents can be produced in different formats on request.
    • Different formats may include Braille, large print, audio and different languages.
    • British Sign Language interpreters can be provided on request.
    • A member of staff generally on duty is trained to level 2.
    • Language interpreters can be provided on request.
    • The Patient Advice and Liaison Service (PALS) can provide advice and support for accessing these services.
    • They can be contacted on 01284 712555 or by visiting the office in the main reception area.
    • Registered assistance dogs are generally welcomed in all areas although departments with high risk from infection, such as wards and intensive care units, should be contacted in advance.
    • Help with luggage is available for inpatients.
    • The mobility aids available in the hospital include mobile hoists, wheelchairs, motorised wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.

Hospital Parking (Main Visitor Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.
    • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 393cm x 460cm (12ft 11in x 15ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the hospital building.
    • Payment machines are located inside the hospital building and at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 45m (49yd 8in) from the hospital main entrance.
  • Comments View
    • A chip coin will need to be taken at the entry barrier and deposited in the exit barrier.
    • There is no charge for entering and leaving this part of the site within 30 minutes and no need to get the chip coin validated.
    • For more information on hospital parking please see the Car Parking Information guide.

Hospital Parking (Blue Badge Parking and Drop Off Point)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the hospital main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 36 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 510cm (11ft 6in x 16ft 9in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located next to the Accident and Emergency entrance at the front of the hospital.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the hospital building and at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the main hospital entrance.
  • Comments View
    • For more information on hospital parking please see the Car Parking Information guide.

Introduction

  • Services / facilities within the building include Speech and Language Therapy, Physiotherapy and Occupational Therapy.

Outside Access (Therapy Services Entrance)

  • This information is for the entrance located to the right as you face the main hospital entrance.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 147cm (4ft 10in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 150cm (4ft 11in).
  • Comments View
    • Both sets of doors are push pad operated.
    • The push pads are located in front of the outside door and between the first and second set of doors.
    • They are 85cm high.

Level Change (Therapy Services Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Opening Times

  • Monday 08:00 - 19:00.
  • Tuesday 08:00 - 18:30.
  • Wednesday 08:00 - 18:30.
  • Thursday 08:00 - 18:30.
  • Friday 08:00 - 18:30.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Unit Entrance)

  • This information is for the entrance located on the ground floor of the hospital.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 150cm (4ft 11in) wide.

Reception

  • The desk is 6m (19ft 8in) from the entrance .
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is not a touch screen.
  • There is not a prescription box.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is 15m (16yd 1ft) from the entrance.
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The room does not have background music playing.
  • Information is available in large print, large print on request and different languages.
  • Information in other languages and formats is available on request.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Route finding signage is available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are medium.

Consultation / Treatment Room

  • There are 10 consultation/treatment rooms available.
  • The room surveyed was Physio Gym.
  • The consultation / treatment room is 27m (29yd 1ft) from the entrance.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 154cm (5ft 1in) wide.
  • The type of flooring is wood.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are no chairs with armrests available.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • The room does not have background music playing.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.
  • Lighting levels are medium.

Standard Changing Room

  • There are standard changing rooms available.
  • The standard changing rooms are located at the rear of the unit.
  • The standard changing room is 35m (38yd) from the entrance.
  • The standard changing room is 3m (9ft 10in) from the physio gym.
  • The standard changing room is 29m (32yd) from the reception desk.
  • There is level access to the standard changing rooms.

Standard Shower (Assessment Shower)

  • There are standard level access shower facilities available.
  • The showers are located at the rear of the unit.
  • There is level access to the services from the shower facilities.
  • Comments View
    • The shower has one deep step leading into the cubicle itself.

Accessible Bathroom

  • There are accessible bathrooms available.
  • Location and access View
    • It was possible to access the bathroom during the survey.
    • The bathroom is unisex.
    • The bathroom is not for the sole use of disabled people.
    • There is written or text signage on or near the accessible bathroom door.
    • The accessible bathroom is 50m (54yd 2ft) from the reception.
  • Features and dimensions View
    • A key is not required for the accessible bathroom.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the door is 85cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the bathroom are 280cm x 300cm (9ft 2in x 9ft 10in).
    • The bathroom has a non slip floor.
    • Floor manoeuvring space is not clear in the bathroom.
  • Position of fixtures View
    • There is a lateral transfer space.
    • The lateral transfer space is 145cm (4ft 9in).
    • As you face the toilet pan the transfer space is on the left.
    • There is a dropdown rail on the transfer side.
  • Features and dimensions View
    • There is not a functional emergency alarm available.
    • No emergency alarm is fitted in the bathroom.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of fixtures View
    • Wall mounted rails are not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 122cm (4ft) high.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 117cm (3ft 10in) high.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is 75cm (2ft 6in) high.
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There are mirrors in the accessible bathroom.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath details View
    • There is a bath.
    • The height of the side of the bath from floor level is 58cm (1ft 11in).
    • The height is not adjustable.
    • A hoist is available.
    • The tap type is twist/turn.
    • There is a shower over the bath.
    • The shower head height is fixed.
    • The shower head height is 165cm (5ft 5in).
    • The shower control type is twist/turn.
    • There are wall mounted handrails available.
  • Colour contrast and lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located at the rear of the unit.
    • This accessible toilet is approximately 22m (24yd 2in) from the entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 290cm x 140cm (9ft 6in x 4ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 116cm (3ft 10in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 115cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)