You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Hospital Main Entrance is on Bancroft Road, which is off the A11 Mile End Road. Driving from the east, it is not possible to turn right into Bancroft Road. Continue further along Mile End Road and turn right into Globe Road (just before Stepney Green Underground Station) then right into Alderney Road to join Bancroft Road.
  • There are 12 Blue Badge bays and a small number of standard pay and display bays for patient and visitor parking at the hospital. There is high demand for spaces, which are often full. There are a limited number of Pay and Display bays on Bancroft Road. Other areas are reserved for resident permit holders. Patients and visitors are advised to use public transport or be dropped off at the hospital where possible.
• By Bus View
  • The nearest bus stops are on Mile End Road, about 250m from the Hospital Main Entrance. Buses 25 and 205 run along this route. All London buses have an automatic ramp and a designated space for a wheelchair user. An Oyster card, contactless bank card, pre-paid travel card or travel pass is required to travel on London buses.
• By Train View
  • The nearest station is Limehouse, which is about 1 mile (20 minutes walk) from the hospital. There is step-free access from platform to street from the C2C rail services. Staff are available to assist with ramps from train to platform. Limehouse is also served by Docklands Light Railway (DLR) services, which are step-free from train to street. Bow Church DLR station is on Mile End Road and connects with the 25 and 205 bus services towards the hospital.
• By Underground View
  • The nearest Underground station is Stepney Green on the District and Hammersmith & City Lines. There is no step-free access at this station. There are about 40 steps between the platform and the street.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking. Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).
  • Access Guide to Limehouse Rail and DLR station.
  • To view the web page described above click here (opens in new tab).
  • Access Guide to Bow Church DLR station.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • There are free phones in the hospital to contact a minicab service.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located at the nearby Royal London Hospital to serve both hospitals.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3594 2040.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are not volunteers available for help and assistance at the hospital.
• Hospital staff do receive disability awareness / equality training.
• Hospital staff receive deaf awareness training.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.

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• Useful Links View
  • DaD Team Contact Details Poster (All Sites) 2017 link (new tab) - click here.
  • Partnership In Enhanced Care Leaflet link (new tab) - click here.
  • Forget Me Not – Information for Carers link (new tab) - click here.
  • Forget Me Not Card link (new tab) - click here.
• Comments View
  • There is public telephone and a minicab and information free phone in the main entrance waiting area.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the left and right of the main entrance, off Bancroft Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 12 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located at the blue canopy, to the right of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located in the centre of the car park, at the start of the patient and visitor parking area, and outside the main entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the Hospital Main Entrance.
• Comments View
  • There are 5 Blue Badge bays to the left of the main entrance, 4 to the right, 1 near the Rheumatology Entrance, 1 at the far side of the main patient and visitor parking area, and 1 just before the exit barrier.
  • There are only around 20 standard bays for patients and visitors in this car park.
  • Payment can be made by phone using the RingGo App.
  • The barrier at the entrance to the car park is held open.
  • There is a barrier which raises automatically at the exit.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Comments View
  • On-street parking bays are located on Bancroft Road, to the north of the hospital main entrance.
  • These parking bays operate on a pay-by-phone system Monday to Friday, 08:30 - 17:30.
  • The maximum stay is 4 hours.
  • Other on-street parking is restricted to resident permit holders only Monday to Friday 08:30 - 17:30.

You are on Getting To (Physiotherapy). Skip to the next section.

Getting To (Physiotherapy)

• Physiotherapy is/are located on the ground floor, in the Red Zone therapies unit.
• Access to Physiotherapy is via the main entrance.
• Enter via the hospital main entrance, proceed past reception and follow the corridor to the Red Zone. The therapies unit is located on the left, with Physiotherapy located within.
• There is step free access to Physiotherapy.
• Physiotherapy is approximately 12m from the therapies entrance.
• There is a/are manual, heavy, double door(s) between the main entrance and the department/service.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Hospital Main Entrance). Skip to the next section.

Outside Access (Hospital Main Entrance)

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• Entrance Details View
  • This information is for the entrance located ahead from the gateway on Bancroft Road.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 183cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 186cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
• Comments View
  • The main entrance is open 05:00 - 23:00.
  • There is an intercom at the gate on Bancroft Road to contact security outside of these hours.

You are on Outside Access (Therapy Unit Entrance). Skip to the next section.

Outside Access (Therapy Unit Entrance)

• This information is for the entrance located on the ground floor, in the Red Zone.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 166cm (5ft 5in).

You are on Reception (Therapy Unit). Skip to the next section.

Reception (Therapy Unit)

• The desk/counter is 3m (3yd 10in) from the therapies entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are bright.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the desk/counter.

You are on Opening Times (Physiotherapy). Skip to the next section.

Opening Times (Physiotherapy)

• Monday 08:00 - 16:30.
• Tuesday 08:00 - 16:30.
• Wednesday 08:00 - 18:30.
• Thursday 08:00 - 16:30.
• Friday 08:00 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Physiotherapy). Skip to the next section.

Entrance (Physiotherapy)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the Red Zone, in the therapies unit.
  • There is step free access at this entrance.
  • There is no hand sanitiser at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Route finding signage is available.
• Pictorial signage is available.
• The type of flooring in walkways and corridors is non slip.
• Lighting levels are varied.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

You are on Consultation / Treatment Room. Skip to the next section.

Consultation / Treatment Room

• There is / are 14 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 5.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located just past reception.
  • This accessible toilet is approximately 19m (20yd 2ft) from the therapies entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 148cm x 236cm (4ft 10in x 7ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located just past reception.
  • The female and male toilets are approximately 20m (21yd 2ft) from the therapies entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the toilets.
  • The height of the baby change table once extended is 92cm (3ft).
  • Inside the venue, there is level access to the baby change facility.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other access guides that are related to this one please use the links below.
• Hospital Main Entrance and Bancroft Unit link (new tab) - click here.
• Rheumatology link (new tab) - click here.