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Ticket Office

Swansea City Football Club - Liberty Stadium, Landore, Swansea, SA1 2FA

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Access Guide

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Contact Details

Getting Help and Assistance

  • For electronic versions of the matchday programmes please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • For home and away visitor guides please click here.

Getting Here

Car Parking and Drop-Off

Outer Concourse

  • The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
  • On matchdays there are independent food stalls and mobile counters selling match day programmes located around the concourse. The Jacks Fan Zone is located on the concourse at the corner of the LG Stand - South Stand.
  • All entrances into the stadium have step-free access.
  • There are Braille and tactile maps of the stadium located on all corners of the concourse.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Opening Times

  • Monday 10:00 - 18:00.
  • Tuesday 10:00 - 18:00.
  • Wednesday 10:00 - 18:00.
  • Thursday 10:00 - 18:00.
  • Friday 10:00 - 18:00.
  • Saturday 10:00 - 16:00.
  • Sunday Closed.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on the corner of the LG - South Stand and Swansea University - West Stand.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 94cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Ticket Office(s)

  • There is/are 1 ticket office(s) located around the stadium.
  • The ticket office(s) is/are approximately 3m from the main entrance.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at the ticket office(s) with a height of 76cm or below.
  • There is not sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home and away supporters.

Exit

  • Exit View
    • This information is for the exit located to the left of the ticket counters.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 94cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.