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Tower of London

Tower Hill, London, EC3N 4AB

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About this venue

One of London's most famous landmarks, the historic Tower houses the Crown Jewels, the prison cell of Sir Walter Raleigh, known as the Bloody Tower, and the Chapel of St. John and the Royal Armories.

Access Guide

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Introduction

  • Comments
    • The Tower is an historic site, located on a hill. Access for wheelchair users is difficult due to small passageways, stairs and cobbled walkways.

Opening Times (March - October)

  • Monday 10:00 - 17:30..
  • Tuesday 09:00 - 17:30..
  • Wednesday 09:00 - 17:30..
  • Thursday 09:00 - 17:30..
  • Friday 09:00 - 17:30..
  • Saturday 09:00 - 17:30..
  • Sunday 10:00 - 17:30..

Opening Times (November - February)

  • Monday 10:00 - 16:30..
  • Tuesday 09:00 - 16:30..
  • Wednesday 09:00 - 16:30..
  • Thursday 09:00 - 16:30..
  • Friday 09:00 - 16:30..
  • Saturday 09:00 - 16:30..
  • Sunday 10:00 - 16:30..

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in London.
  • The venue is situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Fenchurch Street.
  • The nearest underground station is Tower Hill.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Tower Hill Coach and Car Park.
    • The car park is located behind the Welcome Centre, across Tower Hill.
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments
    • Tower Hill Coach and Car Park contains several designated bays, lift access and adapted and standard toilets.

Reception (Ticket Desks)

  • There is not level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • There is a hearing assistance system.
  • Comments
    • The Ticket Desks are located outside the main site, further up Tower Hill from the main entrance.
    • There is a separate ticket desk for groups located between these and the Welcome Centre.

Outside Access (Welcome Centre Entrance)

  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 164cm (5ft 5in) wide.
  • Comments
    • The Welcome Centre is located outside the main site, further down Tower Hill from the Ticket Desks.

Level Change (Welcome Centre Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Reception (Welcome Centre)

  • The reception desk is 2m (6ft 7in) from the Welcome Centre entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments
    • The Welcome Centre provides visitor information on the Tower of London, particularly access information, and allows visitors to buy tickets using credit cards.
    • There is also a short video giving an overview of the Tower and it's history shown here.

Outside Access (Main Entrance - West Gate)

  • This information is for the entrance located on Tower Hill.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 120cm (3ft 11in) wide.
  • Comments
    • There is a similar entrance on the south of the site, by the Thames, for groups (shown in photograph 2).

Level Change (Main Entrance - West Gate)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down from Tower Hill to the entrance.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception (Audio Guides Desk)

  • The reception desk is 55m (60yd) from the main entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Level Change (Audio Guides Desk)

  • There are steps to access this area / service.
  • The steps are located leading up to the reception desk.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Inside Access

  • There is not level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • Please contact leading up past the White Tower to Jewell House.
  • There are steps to access this area / service.
  • The steps are located throughout the venue.
  • Comments
    • There are ramps of varying degrees throughout the grounds. Many of these have a cobbled surface.
    • There are many sets of steps, mainly deep and with handrails on at last 1 side, throughout the grounds.
    • For more details of access around the site, including the number of stairs to the main areas, please see theTower of London's own access guide.
    • .

Museum

  • Exhibits can be audio described.
  • Tactile signage for exhibits is not available.
  • The availability of tactile signage depends on exhibition.
  • Braille signage for exhibits is available.
  • Touch tours are available.
  • The availability of touch tours depends on exhibition.
  • Video tours are available.
  • There is a hearing assistance system.
  • The hearing system is a fixed loop.
  • Staff are trained to use the the hearing system.
  • A deposit is not required for the hearing system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask at the Welcome Centre.

Outside Access (Jewel House - Waterloo Block Entrance)

  • This information is for the entrance located on the north side of the site.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 136cm (4ft 6in) wide.
  • Comments
    • Visitors leave through a similar door at the side of Jewel House.

Level Change (Jewel House - Waterloo Block Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Inside Access (Jewel House)

  • There is not level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Lighting levels are low.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Comments
    • There is a moving walkway on which you travel to view the Crown Jewels.
    • The speed varies depending on how busy the Jewel House is.
    • Jewel House Wardens will stop the walkway for wheelchair users on request.
    • A lift gives access to a platform overlooking the showcases, where the Jewels can be viewed for longer.
    • Also, there is more information about the Crown Jewels and tactile models of five of the objects, which can be explored by touch.
    • The Jewel House Wardens have tactile raised 2D images of the Crown Jewels for visually impaired and blind visitors, available on request.
    • .

Level Change (Jewel House)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located throughout the areas showing the Coronation films.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There are steps to access this area / service.
  • The steps are located in the Crown Jewels Room.
  • There is / are 3 step(s) to the area / service.
  • Lighting levels at the steps are low.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • Comments
    • The steps lead up to a platform to view the Crown Jewels above the moving walkway.

Outside Access (Chapel Royal of St Peter ad Vincula Entrance)

  • This information is for the entrance located in the north west corner of the site.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 145cm (4ft 9in) wide.
  • Comments
    • The chapel can only be accessed as part of a Yeoman Warder guided tour.

Level Change (Chapel Royal of St Peter ad Vincula Entrance)

  • There are steps to access this area / service.
  • The steps are located leading down to the entrance.
  • There is / are 4 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • Comments
    • A stair climber is available to overcome these steps, shown in photograph 2.
    • There is also a shallow step in front of the entrance.

Outside Access (White Tower Accessible Entrance)

  • This information is for the entrance located at the rear of the Tower, opposite Jewell House.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 152cm (4ft 12in) wide.

Level Change (White Tower Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 140cm (4ft 7in).

Other Floors (White Tower)

  • Steps
    • The floors which are accessible by stairs are B-G.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Comments
    • To access the other floors of the White Tower there is a combination of steps similar to these and deep, spiral stairs.
    • There are Braille materials, raised image cards and a short video detailing the history of the White Tower in the basement.

Lift (White Tower)

  • There is a lift for public use.
  • The lift is located just inside the White Tower accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G.
  • The lift is 5m (16ft 5in) from White Tower accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 75cm x 140cm (2ft 6in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.
  • Comments
    • Visitors are accompanied in this lift by a member of staff.

Outside Access (New Armouries Cafe Entrance)

  • This information is for the entrance located on the south side of the site.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 105cm (3ft 5in) wide.

Level Change (New Armouries Cafe Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 80cm (2ft 7in).
  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Eating and Drinking (New Armouries Cafe)

  • The following information is for the cafe.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 7m (22ft 12in) from the New Armouries Cafe entrance.
  • The distance between the floor and the lowest table is 64cm (2ft 1in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals and snacks.
  • Comments
    • There is also a cafe kiosk outside by the South Wall and the gift shop. .
  • Opening Times
    • Monday 10:00 - 17:00..
    • Tuesday 10:00 - 17:00..
    • Wednesday 10:00 - 17:00..
    • Thursday 10:00 - 17:00..
    • Friday 10:00 - 17:00..
    • Saturday 10:00 - 17:00..
    • Sunday 10:00 - 17:00..

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 272m (297yd) from the main entrance.
    • The accessible toilet is located in the toilet area, behind Jewell House.
    • There is not level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 112cm x 175cm (3ft 8in x 5ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 101cm (3ft 4in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments
    • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the adapted toilet.
    • There are 2 adapted toilets here. The other has the transfer space on the left, and no baby charge facilities.

Level Change (Adapted Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the adapted toilets.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 138cm (4ft 6in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located in the south east corner of the site.
    • The female and male toilets are 130m (142yd) from the main entrance.
    • Inside the venue, there is not level access to the female and male toilet.
    • Lighting levels are medium.
  • Comments
    • These toilets are accessed via easy and moderate ramps from the main entrance.
    • There are also Standard toilets available in the toilet area behind Jewell House. The male toilets here are accessed by steps.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.