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Train Station

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Introduction

  • Comments View
    • Please see the Route to Terminal - Coach Station, Train Station and Short Stay Car Park for further details of how to access the Terminal Building from here.

Access to Train Station

  • The train station is located on level - 1.
  • The train station can be accessed via lift, slope or escalator.

Lift (Tunnel 1 and Tunnel 2)

  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 170cm x 363cm (5ft 7in x 11ft 11in).
  • The clear door width is 170cm (5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have tactile markings.
  • Comments View
    • The lift controls are 86cm - 104cm (2ft 10in - 3ft 5in) high.
    • The lift has handrails on both sides.
    • The lift is used to access Level -1 (Train Station), Level 0 (Short Stay Car Park, Coach Station, Meet and Greet, Valet Reception, Pick Up Point) and Level 1 (Terminal).

Lift (Tunnel 3 and Tunnel 4)

  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 168cm x 364cm (5ft 6in x 11ft 11in).
  • The clear door width is 171cm (5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • The lift controls are 85cm - 103cm (2ft 9in - 3ft 5in) high.
    • The lift has handrails on both sides.
    • The lift is used to access Level -1 (Train Station), Level 0 (Short Stay Car Park, Coach Station, Meet and Greet, Valet Reception, Pick Up Point) and Level 1 (Terminal).

Ramps

  • There are 2 ramps leading to the train station.
  • One ramp is located to the left of the terminal building, Tunnel 1 is the closest entrance to this ramp.
  • The other ramp is located to the right of the terminal building, Tunnel 4 is the closest entrance to this ramp.
  • Both ramps are approximately 85m (93yd)long.

Escalators

  • There are escalators leading from the terminal to the train station.
  • The escalators can also be accessed from any of the 4 tunnels leading from the short stay car park.

Train Station

  • There are 3 platform(s) in the station.
  • The station is staffed.
  • There is an office to obtain help.
  • This office is located in between platforms 1-3.
  • There is a ticket office.
  • The ticket office is located on platform 3.
  • The train companies operating from within this station are Stansted Express and Cross Country Trains.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Coffee Link.
  • All key concourse shops and services have level access.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are none.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 3.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Stansted Express
    • Fast, frequent and convenient trains run between Stansted Airport and London Liverpool Street, from early until late.
    • Trains depart every 15 minutes.
    • Average journey time 47 minutes to London Liverpool Street and 36 minutes to Tottenham Hale.
    • Fares start from £12 when two or more people travel and just £8 when four of more people travel.
    • First class fares start from just £37.50 and include large comfortable seats, fast track through airport security and executive lounge access at Liverpool Street and Stansted.
    • For London Underground services, change at Tottenham Hale (Victoria Line) or Liverpool Street (Central Line, Circle, Metropolitan and Hammersmith & City lines).
    • CrossCountry Trains
    • Long-distance services link the airport with Cambridgeshire and the Midlands. Connections are available to the North and Scotland.
    • Hourly daytime service, reduced on Sundays.
    • Journey times (approx): Cambridge 35 min; Leicester 2 hr 30 min; Birmingham 3 hr 25 min.
    • Fares vary, discounts for advance booking.
    • Trains run to Audley End, Cambridge, Ely, Peterborough, Leicester and Birmingham.
    • Change at Peterborough for Leeds, York, Newcastle and Scotland. Change at Leicester for Derby and Sheffield.

Ticket Office and Machines

  • The ticket office is open 6.00 am to 23.59 pm 7 days a week.
  • There is an adjustable counter at the ticket desk.
  • There is a hearing assistance system.
  • There are self service ticket machines available.
  • There are two types of machines, both have tactile markings.
  • The general machine controls are between 87cm (2ft 10in) and 120cm (3ft 11in) high.

Waiting Room

  • There are push pad operated automatic doors to access the waiting room.
  • The doors are 125cm (4ft 1in) wide.
  • The push pad is 102cm (3ft 4in) high.
  • There is fixed seating available with armrests.
  • The seats are 49cm (1ft 7in) high.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 50m (54yd 2ft) from the ticket office.
    • The accessible toilet is located on platform 3.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 180cm x 210cm (5ft 11in x 6ft 11in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 125cm (4ft 1in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Comments View
    • There is a baby change in the accessible toilet.
    • The baby change table in the accessible toilet once extended is 96cm (3ft 2in) high.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.