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Twickenham Station

London Road, Twickenham, London, TW1 1BD

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Richmond.

Parking (Station)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located off London Road.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
    • The furthest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The parking is payable via an app called RingGo or via telephone.
    • Please click here for more information
    • Telephone:- 0203 046 0010, reference location 5488.
    • The car park is currently being used partly by the construction traffic rebuilding the station surroundings.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the ticket hall, on London Road.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The door(s) is/are heavy.
  • Comments View
    • There are bollards at the entrance with a width of 122cm between them.
    • The bollards are well marked.

Outside Access (Matchday and Night Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the car park, leading towards the alternative footbridge.
    • There is stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 245cm.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance leading to all platforms via the alternative footbridge.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Ticket Hall

  • The ticket hall can be accessed via the main entrance, platform 3 and the footbridges.
  • The ticket hall has two ticket counters on the left as you enter from the main entrance.
  • There are ticket barriers to the right as you enter from the main entrance that lead to platform 3 and to the footbridges for all platforms.

Reception (Ticket Office)

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are two ticket counters available on the left as you enter the ticket hall from the main entrance.
    • There are self-service ticket machines available next to the main entrance, just before you enter the ticket hall.
  • Opening Times View
    • Monday 06:40 - 20:20.
    • Tuesday 06:40 - 20:20.
    • Wednesday 06:40 - 20:20.
    • Thursday 06:40 - 20:20.
    • Friday 06:40 - 20:20.
    • Saturday 06:40 - 20:20.
    • Sunday 07:40 - 19:10.

Ticket Barriers

  • The ticket barriers are opposite the main entrance.
  • There are five standard ticket barriers that open automatically away from you which have an opening width of 62cm.
  • There is one wide ticket barrier that opens automatically away from you which has an opening width of 108cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 22.45-06.15.
  • The office to obtain help is 55m (60yd 5in) from the ticket hall entrance.
  • This office is located on platforms 4 and 5.
  • There is a ticket office.
  • The ticket office is located in the ticket hall.
  • The ticket office is 6m (6yd 1ft) from the main entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Puccino's on platforms 4 and 5.
  • Not all key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are platform 2.
  • The platform(s) accessed by steps only is / are platforms 3 and 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are platforms 3, 4 and 5.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) platforms 3 and 5.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Photograph 14 shows the passenger assistance office on Platforms 4 and 5.
    • The door to the office is single and is 85cm in width.
    • There are more staff on duty during Twickenham Stadium Matchdays.

Eating and Drinking (Puccino's - Platforms 4 and 5)

  • The following information is for the café.
  • The café is located on platforms 4 and 5, opposite the stairs.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 45m (49yd 8in) from the main entrance.
  • The standard height for tables is 110cm.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The door to enter the café is single, opens towards you, is heavy and 76cm in width (photographs 1 and 2).

Level Change (Main Footbridge to All Platforms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you enter from the main entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 1 and 2 show the stairs on platform 3 close to the main entrance.
    • Photographs 3 and 4 show the footbridge.
    • Photographs 5 and 6 show the stairs on platforms 4 and 5 leading to the footbridge.

Level Change (Alternative Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on all platforms leading to the alternative footbridge.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • This footbridge connects all platforms and on matchdays connects to the matchday and night entrance.
    • Photograph 1 shows the stairs on platform 3.
    • Photograph 2 and 3 show the footbridge.
    • Photograph 4 shows the stairs on platforms 4 and 5.

Accessible Toilet (Platform 3)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
    • This accessible toilet is located midway along platform 3.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 105cm (3ft 5in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 146cm x 290cm (4ft 9in x 9ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Platform 5)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 64m (69yd 2ft) from the main entrance.
    • This accessible toilet is located midway along platform 5.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 105cm (3ft 5in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 148cm x 290cm (4ft 10in x 9ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s) (Platform 3)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located midway along platform 3.
    • The female toilet(s) is/are approximately 28m (30yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located midway along platform 3.
    • The male toilet(s) is/are approximately 22m (24yd 2in) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Opening Times View
    • Monday 06:30 - 10:00.
    • Monday 16:00 - 19:00.
    • Tuesday 06:30 - 10:00.
    • Tuesday 16:00 - 19:00.
    • Wednesday 06:30 - 10:00.
    • Wednesday 16:00 - 19:00.
    • Thursday 06:30 - 10:00.
    • Thursday 16:30 - 19:00.
    • Friday 06:30 - 10:00.
    • Friday 16:30 - 19:00.
    • Saturday Closed.
    • Sunday Closed.

Standard Toilet(s) (Platform 3 Matchday Only Toilets - Male)

Standard Toilet(s) (Platform 5)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located midway along platform 5.
    • The female toilet(s) is/are approximately 68m (74yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located midway along platform 5.
    • The male toilet(s) is/are approximately 62m (67yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.
  • Opening Times View
    • Monday 06:30 - 10:00.
    • Monday 16:00 - 19:00.
    • Tuesday 06:30 - 10:00.
    • Tuesday 16:00 - 19:00.
    • Wednesday 06:30 - 10:00.
    • Wednesday 16:00 - 19:00.
    • Thursday 06:30 - 10:00.
    • Thursday 16:00 - 19:00.
    • Friday 06:30 - 10:00.
    • Friday 16:00 - 19:00.
    • Saturday Closed.
    • Sunday Closed.

Baby Changing Room - Platform 3

  • The baby changing room is located next to the accessible toilet on platform 3.
  • The door to enter the room is single, opens away from you, is heavy and 105cm in width.
  • There is a twist lock to lock the door.
  • The baby changing table is 82cm in height once fully extended.
  • There is a sink available which is 85cm in height and has a lever mixer tap.
  • The lighting is moderate to good.

Baby Changing Room - Platform 5

  • The baby changing room is located next to the accessible toilet on platform 5.
  • The door to enter the room is single, opens away from you, is heavy and 105cm in width.
  • There is a twist lock to lock the door.
  • The baby changing table is 82cm in height once fully extended.
  • There is a sink available which is 85cm in height and has a lever mixer tap.
  • The lighting is moderate to good.

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.