You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There are steps to access this area / service.
• The steps are located at the entrance.
• There is / are 1 step(s) to the area / service.
• Lighting levels at the steps are low.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do not have handrails.

You are on Introduction. Skip to the next section.

Introduction

• Upminster station provides services to both the mainline and underground lines.
• Portable ramps are available on the mainline platforms only.
• The underground service requires wheelchair users to travel with a companion as the underground platforms are not staffed.
• Details of how to book assistance for C2C services can be found at www.C2C-online.co.uk or call National Rail Enquiries on 0845 748 4950.
• The cycling and mobility impaired helpline is 01702 357640.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the borough.
• This venue is situated in Upminster.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • The car park is at the end of Station Approach.
  • There are 9 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 550cm (11ft 6in x 18ft 1in).
  • The nearest designated bay is 50m (55yd) from the car park entrance.
  • The furthest designated bay is 80m (87yd) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The photograph on the right shows the dropped kerb access from the car park to the Station Approach entrance.

You are on Outside Access (Station Road). Skip to the next section.

Outside Access (Station Road)

• This information is for the entrance located on Station Road.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • The car park type is open air/surface.
  • The nearest designated bay is 50m (55yd) from the car park entrance.
  • The furthest designated bay is 78m (85yd) from the car park entrance.
  • The car park surface is tarmac.

You are on Inside Access (Station Road). Skip to the next section.

Inside Access (Station Road)

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.
• Customers cannot charge scooters or wheelchairs at the venue.

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• Comments View
  • The photograph on the right shows the barrier bypass gate which has a clear width of 89cm.

You are on Reception (Ticket Office - Station Road). Skip to the next section.

Reception (Ticket Office - Station Road)

• The reception desk is 8m (26ft 3in) from the Station Road entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access (The Car Park). Skip to the next section.

Inside Access (The Car Park)

• There is not level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Outside Access (Station Approach). Skip to the next section.

Outside Access (Station Approach)

• This information is for the entrance located on Station Approach.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 240cm (7ft 10in) wide.

You are on Reception (Ticket Office - Station Approach). Skip to the next section.

Reception (Ticket Office - Station Approach)

• The reception desk is 3m (9ft 10in) from the car park entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access (Station Approach). Skip to the next section.

Inside Access (Station Approach)

• There is not level access to the service.
• Lighting levels are varied.

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• Comments View
  • The photograph on the right shows the barrier bypass gate which has a clear width of 89cm.

You are on Level Change (Inside Access - Station Approach). Skip to the next section.

Level Change (Inside Access - Station Approach)

• There is a ramp or slope to access this service.
• The ramp or slope is located between the entrance and platform 1.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 124cm (4ft 1in).

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-6.
• The platform(s) which has/have level access is / are 1-5.
• The platform(s) accessed by lift is / are 1-5.
• The platform(s) accessed by steps only is / are 6.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-5.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the bridge link.
• The lift is a standard lift.
• The floors which are accessible by this lift are the bridge link.
• The lift is 20m (22yd) from Station Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 150cm (4ft 11in).
• The dimensions of the lift are 150cm x 240cm (4ft 11in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • The lifts gives access between platforms 1 to 5 and to platforms 1 to 5 from the bridge link.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are the bridge link.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is low.
• Other View
  • The services on the floors which are not accessible are platform 6.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 7 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 33m (36yd) from the Station Approach entrance.
• The station is not staffed between 01:00 and 06:00.
• This office is located on platform 1.
• There is a ticket office.
• The ticket office is 6m (19ft 8in) from the Station Road entrance.
• The train companies operating from within this station are C2C rail and London Underground (District Line).
• There is a taxi rank at the station.
• The taxi rank is located outside both entrances.
• The taxi rank is 4m (13ft 1in) from the Station Road Entrance.
• Shops and services within the station include W. H. Smith and a cobbler/dry cleaning shop.
• All key concourse shops and services have level access.
• There are 6 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There are ticket offices inside both the Station Road and Station Approach entrances.
  • The Pumpkin coffee shop is on platform 1.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-6.
• The platform(s) which has/have level access is / are 1-5.
• The platform(s) accessed by lift is / are 1-5.
• The platform(s) accessed by steps only is / are 6.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-5.
• Accessible toilets are 13m (14yd) from the car park entrance.

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• Comments View
  • The photograph on the left shows platforms 1, 1a and 2 which are mainline platforms.
  • The photograph on the right shows platforms 3 to 6 which are underground service platforms.
  • The underground service is on the District Line.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial, Braille and tactile signage on or near the toilet door.
  • The accessible toilet is 13m (14yd) from the Station Approach entrance.
  • The accessible toilet is located to the left as you pass through the Station Approach entrance ticket barriers.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the information office on platform 1.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 177cm x 250cm (5ft 10in x 8ft 2in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 115cm (3ft 9in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located within the adapted toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on platform 1.
  • The female and male toilets are 25m (27yd) from the Station Approach entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are low.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Staff are Text Relay aware.
• Children are welcomed at the venue.