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Upper Norwood Library

39 Westow Hill, Upper Norwood, London, SE19 1TJ

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Crystal Palace or Gipsy Hill.
  • The nearest underground station is Tooting Bec.

Opening Times

  • Monday Closed.
  • Tuesday 10:00 - 18:00.
  • Wednesday 10:00 - 18:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 18:00.
  • Saturday 10:00 - 18:00.
  • Sunday Closed.
  • Comments View
    • The lending library is self-service between the hours of 13.00 - 14.00 each day.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the library.
    • The car park type is open air/surface.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are loose chippings.
    • The car park surface is loose chippings.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a/are not Blue Badge parking bay(s) available within the car park.
  • Drop-off Point View
    • There is a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the corner of the library.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 96cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located at the front door threshold.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • There are security barriers after the second door that have maximum access width of 96cm.

Outside Access (Beardell Street Car Park)

  • Entrance View
    • This information is for the entrance located at the rear of the library.
    • There is ramped/sloped access at this entrance.
    • There is a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 90cm (2ft 11in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are single width.
    • The width of the door opening is 80cm.
  • Ramp/Slope View
    • The ramp/slope is located prior to the entrance door.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Level Change (at Reception and after Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • The ramp does not have handrails.
  • Comments View
    • There are two small steep transitions between flooring types within the ground floor library.

Reception

  • The desk/counter is 12m (13yd 4in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There are community meeting rooms available for hire in the basement (The Teal Room) and on the first floor (The Burgundy Room).

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Accessible software includes Zoomtext.
  • Auxiliary aids are available for computer users.
  • A large text keyboard and height adjustable chair is / are available.
  • Other computer auxiliary aids include Magnifying Glass.
  • Comments View
    • There are customer user computers available within the ground floor library.
    • Ear Defender headphones are available at reception
    • There are self service checkouts machines that have screen heights ranging from 110cm - 135cm.

Meeting Rooms

  • There are community meeting rooms available for hire in the basement (The Teal Room) and on the first floor (The Burgundy Room).

Lift

  • There is a lift for public use.
  • The lift is located to the centre of the library on the ground floor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B,G,1.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 20m (21yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 103cm x 140cm (3ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors (Access to Computer Quiet Room)

  • Steps View
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • The stairs are used to access the computer designated quiet room and the Burgundy meeting room on the first floor.
    • There is an EVAC chair located on the first floor landing.

Other Floors (Ground Floor Library to Basement)

  • Steps View
    • The floors which are accessible by stairs are B,G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is not a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There is a latched gate at the top of the stairs accessing the library area which is 85cm high.

Lift (Computer Area)

  • There is a lift for public use.
  • The lift is located on the first floor.
  • The lift is a stair lift.
  • The floors which are accessible by this lift are Computer quiet room to Burgundy room.
  • The lift is approximately 13m (14yd 8in) from the main lift.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 85cm x 100cm (2ft 9in x 3ft 3in).
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is good.

Level Change (Computer Area First Floor)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the first floor.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Eating and Drinking (So It Is)

  • The following information is for the café.
  • The café is located directly ahead as you enter the library.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the counter.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 100cm (3ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet (Basement - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the car park entrance.
    • This accessible toilet is located to the left as you enter the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 165cm x 195cm (5ft 5in x 6ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Accessible Toilet (Library)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is written text signage on or near the toilet door.
    • This accessible toilet is approximately 17m (18yd 1ft) from the main entrance.
    • This accessible toilet is located on the right past reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 153cm x 200cm (5ft x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • The baby change table is static and impedes toilet accessibility.

Standard Toilet(s) (First Floor)

Additional Info

  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are available.