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Upton Park Underground Station

Green Street, Upton Park, London, E13 9AP

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Access Guide

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Introduction

  • Related link TFL Accessibilty Guides.
  • Http://tfl.gov.uk/forms/12387.aspx

Opening Times (Station)

  • Monday 05:00 - 01:15.
  • Tuesday 05:00 - 01:15.
  • Wednesday 05:00 - 01:15.
  • Thursday 05:00 - 01:15.
  • Friday 05:00 - 01:15.
  • Saturday 05:00 - 01:15.
  • Sunday 06:00 - 00:40.

Location

  • This venue is situated in Upton Park.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.

Parking

  • The venue does not have its own car park.

Outside Access (Green Street Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 200cm (6ft 7in) wide.
  • Comments View
    • There is a second entrance to the left of the main entrance.
    • This has one very shallow step at the entrance.

Outside Access (Queen Street Entrance)

  • This information is for the entrance located at the left side of the station.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 70cm (2ft 4in) wide.

Level Change (Queen Street Entrance)

  • There are steps to access this area / service.
  • The steps are located to the left of the entrance.
  • There is / are 9 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • Comments View
    • This entrance can be bypassed using the Green Street Entrance.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the right of the ticket hall, at street level.
  • The ticket office is 10m (10yd 2ft) from the Green Street Entrance.
  • The train companies operating from within this station are London Underground - District Line, Hammersmith and City Line.
  • There is not a taxi rank at the station.
  • Shops and services within the station include newsagent kiosk.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • There is not a wheelchair available to borrow.
  • Comments View
    • The station is not staffed when the ticket office is closed.
    • The ticket barriers are held open when there are no staff available to supervise.

Counter (Ticket Office)

  • There is level access to the counter from the entrance.
  • There is not a lowered section.
  • The height of the counter is medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are medium.
  • Comments View
    • Self-service ticket machines are also available in the ticket hall.
  • Opening Times View
    • Monday 05:45 - 21:00.
    • Tuesday 05:45 - 21:00.
    • Wednesday 05:45 - 21:00.
    • Thursday 05:45 - 21:00.
    • Friday 05:45 - 21:00.
    • Saturday 05:45 - 21:00.
    • Sunday 08:00 - 20:30.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the ticket hall.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Access to Platforms)

  • There are steps to access this area / service.
  • The steps are located to the left and right after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is not a standard and / or platform lift to access this service.

Train Station Platform

  • The platform(s) accessed by steps only is / are 1-2.
  • Comments View
    • As the platforms are not accessible, platform to train ramps are not kept at this station.
    • There is some seating with armrests on the platforms.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.