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Victoria Shopping Centre

Station Parade, Harrogate, Yorkshire, HG1 1AE

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Access Guide

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Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:30 - 16:30.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Harrogate.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Harrogate.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Victoria Car Park.
    • The car park is located off East Parade.
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 190cm x 640cm (6ft 3in x 20ft 12in).
    • On street Blue Badge parking is located in James Street.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments
    • There is access to the Victoria Car Park along a footbridge via level 2 of the Shopping Centre.

Outside Access (Piazza)

  • This information is for the entrance located on Station Parade.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.
  • Comments
    • There are 2 sets of automatic doors located at this entrance.

Outside Access (Market Place)

  • There is level access to the service.
  • The main doors open automatically.
  • The main doors are double width.
  • The door opening is 120cm (3ft 11in) wide.
  • There are 2 single width doors either side of the main doors.
  • There is a single semi automatic door available.
  • There is a single manual door.
  • The door opening is 93cm (3ft) wide.
  • The push pad is at a convenient height for wheelchair users.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played throughout the general public areas.
  • Lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • Comments
    • The ramp is located between the Market Place entrance and the rest of the shopping centre. .

Other Floors

  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting level is bright.

Lift (Market Place)

  • There is a lift for public use.
  • The lift is located on the right as you enter from Market Place.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2.
  • The lift is 8m (26ft 3in) from Market Place entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 140cm x 180cm (4ft 7in x 5ft 11in).
  • The clear door width is 110cm (3ft 7in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is bright.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.

Lift (Piazza)

  • There is a lift for public use.
  • The lift is located on the left entering from Piazza entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2.
  • The lift is 22m (24yd) from Piazza entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 140cm x 190cm (4ft 7in x 6ft 3in).
  • The clear door width is 120cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is bright.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 42m (45yd 2ft) from the Piazza entrance.
    • This accessible toilet is located on Station Parade outside of the shopping centre.
    • There is not level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of security.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Opening Times
    • Monday 09:00 - 17:00.
    • Tuesday 09:00 - 17:00.
    • Wednesday 09:00 - 17:00.
    • Thursday 09:00 - 17:00.
    • Friday 09:00 - 17:00.
    • Saturday 09:00 - 17:00.
    • Sunday 10:30 - 16:00.

Level Change (Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading into the toilet area from the street.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.