Access Guide
Opening Times
- Monday 09:30 - 18:00.
- Tuesday 09:30 - 18:00.
- Wednesday 09:30 - 21:00.
- Thursday 09:30 - 21:00.
- Friday 09:30 - 21:00.
- Saturday 09:00 - 18:00.
- Sunday 13:00 - 18:00.
Location
- The venue is situated within the centre of the city.
- This venue is situated in Belfast.
- The venue is in a pedestrian area.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Central.
Parking
- The venue does have its own car park.
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Venue Car Park
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is multi storey.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 380cm x 610cm (12ft 6in x 20ft).
- The nearest Blue Badge bay is 15m (16yd 1ft) from the car park entrance.
- The furthest Blue Badge bay is 37m (40yd 1ft) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- There is a dropped kerb between the car park and the venue.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
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On Street Parking and Drop-off Details
- There is not a designated drop off point.
Outside Access (Car Park Entrance)
- This information is for the entrance located in the car park beneath the centre on level B2.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 180cm (5ft 11in).
Outside Access (Upper Ground - Ann Street)
- This information is for the entrance located on Ann Street.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
- The width of the access point here is 190cm.
Level Change (Upper Ground - Ann Street)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right of the entrance.
- There is/are 4 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre of the step(s).
- The ramp/slope does bypass the step(s).
Lift (Upper Ground Entrance - Ann Street)
- There is a lift for public use.
- The lift is located by the upper ground entrance giving access down to the lower ground and toilets.
- The lift is a standard lift.
- The floors which are accessible by this lift are UG, LG.
- The lift is approximately 10m (10yd 2ft) from the upper ground entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 149cm (4ft 7in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Outside Access (Upper Ground - Victoria Street)
- This information is for the entrance located on Victoria Street.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
- The width of the access point here is 120cm.
Level Change (Upper Ground - Victoria Street)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are in the centre.
- The width of the ramp/slope is 120cm (3ft 11in).
Outside Access (Upper Ground - William Street South)
- This information is for the entrance located on William Street South.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
- The width of the access point here is 195cm.
Level Change (Upper Ground - William Street South)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are in the centre.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Lift (Upper Ground - William Street South)
- There is a lift for public use.
- The lift is located next to the entrance at William Street South.
- The lift is a standard lift.
- The floors which are accessible by this lift are UG, LG.
- The lift is approximately 5m (5yd 1ft) from the entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 145cm (4ft 7in x 4ft 9in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played in all public areas.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
Other Floors
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Steps
- The floors which are accessible by stairs are B2, B1, G, 1, 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Escalators
- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are B2, B1, G, 1, 2.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are medium.
Lift (Main Central)
- There is a lift for public use.
- The lift is located in the middle of the centre.
- The lift is a standard lift.
- The floors which are accessible by this lift are B2, B1, G, 1, 2, 3.
- The lift is approximately 4m (4yd 1ft) from the car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 140cm x 270cm (4ft 7in x 8ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
- There is usually a lift attendant present for the main lift.
- There are additional lifts at the Ann Street and William Street South entrances which give direct access to the lower ground floor.
Changing Places (B2)
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Location and access
- The facility is located on level B2, car park level 2 to the right as you exit the lift.
- The facility is approximately 10m (10yd 2ft) from the main central lift.
- There is level access to the facility.
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Dimensions and features
- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from customer services on the lower ground floor.
- The door opens outwards.
- The door is push pad activated.
- The width of the door is 94cm (3ft 1in).
- The dimensions of the facility are 300cm x 492cm (9ft 10in x 16ft 2in).
- The facility changing bench height is adjustable.
- The facility changing bench is wall mounted.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet is corner.
- The transfer space on the left as you face the toilet is 190cm (6ft 3in).
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided for the toilet.
- As you face the toilet the drop down rail(s) is/are on both sides.
- The type of wash basin is adjustable.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- Disposal facilities are available.
- A privacy screen is available.
- Wide tear off paper roll is available.
- The facility has a non-slip floor.
- A functioning emergency alarm is available.
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Comments
- The automatic door is RADAR key activated externally and push button internally.
- The WC is a Geberit AquaClean self washing and drying unit.
Accessible Toilet (B2)
- Accessible toilet facilities are available.
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Location and Access
- The toilet is for the sole use of disabled people.
- There is tactile and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the main central lift.
- This accessible toilet is located on level B2, car park level 2, to the right as you exit the lift.
- There is level access to this accessible toilet.
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Features and Dimensions
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer services on the lower ground floor.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 212cm (4ft 11in x 6ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 81cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
- There is a second slightly larger accessible toilet next to this toilet with right hand transfer space. There is not an unobstructed 150 x 150cm turning area in this toilet.
Standard Toilet(s) (B2)
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Availability and Location of Standard Toilets
- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
- The female toilet facilities that were surveyed are located on level B2, car park level 2, to the left as you exit the lift.
- The female toilet(s) is/are approximately 20m (21yd 2ft) from the main central lift.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
- The male toilet facilities that were surveyed are located on level B2, car park level 2, to the left as you exit the lift.
- The male toilet(s) is/are approximately 10m (10yd 2ft) from the main central lift.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
Parent and Baby Room (B2)
- There is a parent and baby room for public use.
- The parent and baby room is located on level B2, car park level 2.
- The parent and baby room is approximately 10m from the main central lift.
- There is step-free access to the parent and baby room.
- Staff do need to be notified for use of the room.
- There is tactile and pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 92cm (3ft).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 75cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
- The chairs are located in separate nursing rooms.
- There are 2 parent and baby rooms and 2 separate nursing rooms, all with RADAR key access, available from customer services on the lower ground floor.
Accessible Toilet (LG)
- Accessible toilet facilities are available.
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Location and Access
- The toilet is not for the sole use of disabled people.
- There is tactile and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the Ann Street lift.
- This accessible toilet is located on the lower ground floor to the right as you exit the lift.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 94cm (3ft 1in).
- The door is heavy.
- The dimensions of the accessible toilet are 247cm x 260cm (8ft 1in x 8ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 187cm (6ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 80cm (2ft 7in).
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Comments
- There is a second smaller accessible toilet cubicle opposite without baby change facilities as shown in photograph 4.
Standard Toilet(s) (LG)
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Availability and Location of Standard Toilets
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
- The female and male toilet facilities that were surveyed are located on the lower ground floor by the Ann Street entrance.
- The female and male toilets are approximately 10m (10yd 2ft) from the Ann Street lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
Accessible Toilet (Level 2)
- Accessible toilet facilities are available.
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Location and Access
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 130m (142yd 6in) from the lift.
- This accessible toilet is located on level 2, next to Nando's.
- There is level access to this accessible toilet.
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Features and Dimensions
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 174cm x 218cm (5ft 9in x 7ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 104cm (3ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is a/are coat hook(s).
- The coat hook is not within 120cm (3ft 11in) from floor level.
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Position of Fixtures
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
- There are 2 accessible toilet facilities: one is left hand transfer, the other is right hand transfer.
Accessible Toilet (Level 2 - Male)
- Accessible toilet facilities are available.
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Location and Access
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 130m (142yd 6in) from the lift.
- This accessible toilet is located on level 2 in the male standard toilet facilities.
- There is level access to this accessible toilet.
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Features and Dimensions
- This is not a shared toilet.
- This is a male facility.
- A key is not required for the accessible toilet.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 157cm x 219cm (5ft 2in x 7ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 88cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is a/are coat hook(s).
- The coat hook is not within 120cm (3ft 11in) from floor level.
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Position of Fixtures
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s) (Level 2)
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Availability and Location of Standard Toilets
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
- The female and male toilet facilities that were surveyed are located on level 2.
- The female and male toilets are approximately 120m (131yd 8in) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
Parent and Baby Room (Level 2)
- There is a parent and baby room for public use.
- The parent and baby room is located on level 2 next to Nando's.
- The parent and baby room is approximately 120m from the lift.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is tactile, pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 79cm (2ft 7in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 80cm.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is a flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
- There are 2 toilet cubicles with baby change facilities and a separate bench and wash hand basin with sensor mixer tap.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.