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Walthamstow Central Station

Station Approach, Walthamstow, E17 7LP

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Access Guide

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Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Walthamstow.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Walthamstow Central.

Opening Times (Main Ticket Office)

  • Monday 06:00 - 21:00..
  • Tuesday 06:00 - 21:00..
  • Wednesday 06:00 - 21:00..
  • Thursday 06:00 - 21:00..
  • Friday 06:00 - 21:00..
  • Saturday 06:00 - 21:00..
  • Sunday 06:30 - 21:30..

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 6 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 300cm x 600cm (9ft 10in x 19ft 8in).
    • The nearest designated bay is 25m (27yd) from the car park entrance.
    • The furthest designated bay is 35m (38yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does have tactile paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the car park entrance.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Outside Access (Main Entrance)

  • This information is for the entrance located off Selbourne Road.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • Comments View
    • There are two identical entrances at either side of the main ticket office.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to either side of the entrances.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.

Outside Access (Car Park Entrance)

  • This information is for the entrance located in Station Approach.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 150cm (4ft 11in) wide.

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the doorway.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Main Ticket Office)

  • The reception desk is 5m (16ft 5in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.

Reception (Car Park Entrance Ticket Office)

  • The reception desk is 4m (13ft 1in) from the car park entrance.
  • The desk is 4m (13ft 1in) from the car park entrance .
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service.
  • Lighting levels are varied.

Level Change (Underpass)

  • There are steps to access this area / service.
  • The steps are located leading to the underpass between platforms.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.

Level Change (Entrances to Platforms)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading on to the platforms.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Level Change (Information Office)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are shallow.
  • The steps do not have handrails.

Train Station

  • There are generally 7 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 18m (20yd) from the car park entrance.
  • The station is not staffed between 21:00 - 06:00.
  • This office is located on Platform 1.
  • There is a ticket office.
  • The ticket office is located immediately beyond the main entrances.
  • The ticket office is 5m (16ft 5in) from the main entrances.
  • The train companies operating from within this station are National Express East Anglia.
  • There is a taxi rank at the station.
  • The taxi rank is located off Selbourne Road.
  • The taxi rank is 70m (77yd) from the main entrance.
  • Shops and services within the station include Coco Café and a newsagents.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.