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Waterloo East Station

Sandell Street, Waterloo, London, SE1 8NH

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Access Guide

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Introduction

  • Comments
    • This station has three entrances.
    • The entrance from within Waterloo Station is the only step-free route.
    • Please see the guide for details.
    • The entrances from Sandell Street and within Southwark underground station are by steps only.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Waterloo.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Sandell Street.
    • There is not a designated drop off point.
  • Comments
    • On-street parking is limited to 30 minutes.

Outside Access (Waterloo East Station Entrance)

  • This information is for the entrance located on the Balcony.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 290cm (9ft 6in) wide.

Level Change (Waterloo East Station Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just beyond the entrance towards the ticket barriers.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments
    • This entrance gives access to Waterloo East Station from Waterloo Station.

Outside Access (Sandell Street - Waterloo Road)

  • This information is for the entrance located on Sandell Street.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 138cm (4ft 6in).

Level Change (Sandell Street - Waterloo Road)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of and immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments
    • There are ticket machines and barriers at top of stairs (photographs 4 and 5).

Level Change (link from Waterloo Station / Sandell Street entrances)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at several points along the link bridge.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Access from Southwark Underground Station)

  • This information is for the entrance located in Southwark Underground Station.
  • There is not level access into the venue.
  • Comments
    • Access to this level through the underground station is by steps/escalators only.
    • This entrance is below the level of the Waterloo East platforms.
    • There are automatic ticket barriers, including 100cm wide barriers.

Level Change (Access from Southwark Underground Station)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located after the ticket barriers, into Waterloo East from Southwark Underground Station.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments
    • The stars to platform D have an additional 2 steps down onto the platform at the top (photographs 1, 2 and 3).
    • There is an underpass to reach the stairs to platforms B-C and platform A (photographs 4 and 5).

Reception (Information Point)

  • The desk/counter is 120m (131yd 8in) from the Waterloo Station entrance.
  • There is not level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments
    • This information point is open during train running hours. The lowered counter to the right of the booth is not in use.

Train Station

  • There are generally 10 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 120m (131yd 8in) from the Waterloo Station entrance.
  • This office is located on the link bridge from Waterloo East / Sandell Street.
  • There is not a ticket office.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southeastern Railway.
  • There is not a taxi rank at the station.
  • Not all key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are A-B-C-D.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are A-B-C-D.
  • Additional Station Information
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 0.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) B-C.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please use a call point.
  • Comments
    • There is no ticket office within Waterloo East Station. There is a ticket office and ticket machines on the main concourse of Waterloo Station.
    • There is a waiting room with level access and automatic doors operated by push button on platform B-C. There are some seats with armrests in the waiting room. There are no audio or visual announcements in the waiting room.
    • There are seats with armrests in covered areas on the other platforms. There are push-button help points with hearing loops on all platforms.

Level Change (Link Bridge to Platforms)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located from the link bridge down to platforms A, B-C and D.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments
    • These are long ramps, without intermediate resting places. They are likely to be very challenging to wheelchair users without assistance.

Eating and Drinking (Starbucks Coffee)

  • The following information is for the cafe.
  • The cafe is located on platform B-C.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
  • The standard height for tables is 98cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is drinks and snacks.
  • Comments
    • There is level access at the entrance to the cafe. The entrance door is 90cm wide and opens away from you (push).
  • Opening Times
    • Monday 06:30 - 22:00.
    • Tuesday 06:30 - 22:00.
    • Wednesday 06:30 - 22:00.
    • Thursday 06:30 - 22:00.
    • Friday 06:30 - 22:00.
    • Saturday 08:30 - 22:00.
    • Sunday 09:30 - 17:00.

Eating and Drinking (Aromas Cafe)

  • The following information is for the cafe.
  • The cafe is located on platform A.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 109cm (3ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments
    • There is level access at the entrance with no doors.
  • Opening Times
    • Monday 07:00 - 21:00.
    • Tuesday 07:00 - 21:00.
    • Wednesday 07:00 - 21:00.
    • Thursday 07:00 - 21:00.
    • Friday 07:00 - 21:00.
    • Saturday 08:00 - 20:00.
    • Sunday 10:00 - 19:00.

Accessible Toilet

  • Location and Access
    • There is an/are accessible toilet(s) within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is Braille , tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 200m (218yd 2ft) from the Waterloo Station entrance.
    • This accessible toilet is located in the centre of platform B-C.
    • There is not level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 210cm x 290cm (6ft 11in x 9ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 140cm (4ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments
    • The shelf below the mirror was broken at the time of the survey (March 2016).

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s)
    • The female toilet facilities that were surveyed are located on platform B-C.
    • The female toilet(s) is/are approximately 200m (218yd 2ft) from the Waterloo Station entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s)
    • The male toilet facilities that were surveyed are located on platform B-C.
    • The male toilet(s) is/are 200m (218yd 2ft) from the Waterloo Station Entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard female toilets.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments
    • At the time of the survey (March 2016), the standard male toilets were closed for refurbishment.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.