You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• South West Trains -
• Assisted Travel - 0845 6000 0650
• Text Phone - 03457 114 141
• Online Assisted Travel Form -http://www.networkrail.co.uk.

You are on Introduction. Skip to the next section.

Introduction

• Related link Waterloo East Station.
• Http://www.disabledgo.com/access-guide/london-borough-of-lambeth/waterloo-east-station

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 04:30 - 01:05.
• Tuesday 04:30 - 01:05.
• Wednesday 04:30 - 01:05.
• Thursday 04:30 - 01:05.
• Friday 04:30 - 01:05.
• Saturday 04:30 - 01:45.
• Sunday 05:30 - 01:05.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Waterloo.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Comments
  • There are 2 designated Blue Badge spaces located on Station approach.
  • The spaces are 270cm x 600cm.
  • There is no standard parking bays located at the station.
  • The car park surface is tarmac.
  • There are dropped kerbs along Station Approach.
  • There is a taxi rank on Station Approach.
  • There are bus stops located on Station Approach, Waterloo Road and York Road.

You are on Outside Access (Station Approach Entrance). Skip to the next section.

Outside Access (Station Approach Entrance)

• This information is for the entrance located along Station Approach Entrance.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 540cm (17ft 9in) wide.

You are on Level Change (Station Approach Entrance). Skip to the next section.

Level Change (Station Approach Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of and just beyond the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.

You are on Outside Access (Station Approach Entrance - Taxi Rank). Skip to the next section.

Outside Access (Station Approach Entrance - Taxi Rank)

• This information is for the entrance located on Station Approach.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 270cm (8ft 10in) wide.

You are on Level Change (Station Approach Entrance - Taxi Rank). Skip to the next section.

Level Change (Station Approach Entrance - Taxi Rank)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.

You are on Outside Access (Waterloo Road A Entrance). Skip to the next section.

Outside Access (Waterloo Road A Entrance)

• This information is for the entrance located on Waterloo Road.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 600cm (19ft 8in) wide.

You are on Level Change (Waterloo Road A Entrance). Skip to the next section.

Level Change (Waterloo Road A Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (Waterloo Road B Entrance). Skip to the next section.

Outside Access (Waterloo Road B Entrance)

• This information is for the entrance located on Waterloo Road.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are single width.
• The door opening is 165cm (5ft 5in) wide.

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• Comments
  • There is a separate set of doors in front of the steps. This entrance is an automatic single width door and is 170cm wide.

You are on Level Change (Waterloo Road B Entrance). Skip to the next section.

Level Change (Waterloo Road B Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located just beyond the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front of the seperate entrance.
• There is / are 3 step(s) to the area / service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp or slope does bypass the step(s).

You are on Outside Access (Waterloo Bridge Entrance). Skip to the next section.

Outside Access (Waterloo Bridge Entrance)

• This information is for the entrance located on Station Approach.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door(s) is / are permanently held open.
• The door opening is 150cm (4ft 11in) wide.

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• Comments
  • The nearest step free entrance is Station Apporoach Entrance, 100m away.

You are on Level Change (Waterloo Bridge Entrance). Skip to the next section.

Level Change (Waterloo Bridge Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located in front of the entrance.
• There is / are 15+ step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are not clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (South Bank Entrance). Skip to the next section.

Outside Access (South Bank Entrance)

• This information is for the entrance located on York Road Bridge.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 260cm (8ft 6in) wide.

You are on Level Change (South Bank Entrance/York Road Bridge). Skip to the next section.

Level Change (South Bank Entrance/York Road Bridge)

• There is a ramp or slope to access this service.
• The ramp or slope is located along York Road Bridge.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• The ramp does not have handrails.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading up to York Road Bridge.
• There is / are 15+ step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp or slope does not bypass the step(s).

You are on Outside Access (Tennison Way Entrance). Skip to the next section.

Outside Access (Tennison Way Entrance)

• This information is for the entrance located on Tennison Way Entrance.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments
  • This is entrance is over 500cm wide.

You are on Level Change (Tennison Way Entrance). Skip to the next section.

Level Change (Tennison Way Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located just beyond the entrance.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments
  • There is a subway leading from the steps to the escalator.
  • The escalator leads from the subway up to the main concourse.
  • The head and foot of the escalator are clearly marked.
  • The steps on the escalator are clearly marked.

You are on Outside Access (Westminster Bridge Entrance). Skip to the next section.

Outside Access (Westminster Bridge Entrance)

• This information is for the entrance located on Westminster Bridge.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 245cm (8ft) wide.

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• Comments
  • There is a bollard direcly in front of the entrance, this narrows the entrance width to 120cm.

You are on Level Change (Westminster Bridge Entrance). Skip to the next section.

Level Change (Westminster Bridge Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front and just beyond the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.

You are on Outside Access (Waterloo East Station Entrance). Skip to the next section.

Outside Access (Waterloo East Station Entrance)

• This information is for the entrance located on the Balcony.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 290cm (9ft 6in) wide.

You are on Level Change (Waterloo East Station Entrance). Skip to the next section.

Level Change (Waterloo East Station Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located just beyond the entrance towards the ticket barriers.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments
  • This entrance gives access to Waterloo East Station from Waterloo Station.

You are on Reception (Station Reception). Skip to the next section.

Reception (Station Reception)

• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments
  • The station reception is located on Waterloo Road.
  • There are automatic doors into the station reception. The entrance is 125cm and it can be push pad operated.
  • There is a lowered section, which is 80cm.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• There is level access to reception from the entrance.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments
  • The Ticket Office is located on the main concourse opposite platforms 15 and 16.
  • There are 14 Ticket Office counters. All 14 counters are fitted with a hearing loop.
  • There are 13 counters which are a medium height, there is one counter which is at a lowered height of 78cm.

You are on Reception (Information Desk). Skip to the next section.

Reception (Information Desk)

• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments
  • There is a lowered section which is 78cm high.
  • The Information Desk is located on the main concourse opposite platform 10 and 11.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

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• Comments
  • There are self service ticket machines located at points along the main concourse.

You are on Train Station. Skip to the next section.

Train Station

• The station is staffed.
• There is an office to obtain help.
• This office is located in the middle of the main concourse and opposite platforms 10-11.
• There is a ticket office.
• The ticket office is located in the middle of the main concourse and opposite platfoms 15-16.
• The train companies operating from within this station are South West Trains.
• The train companies that operate within this station include:.
• There is a taxi rank at the station.
• The taxi rank is located on Station Approach.
• The taxi rank is 3m (3yd 10in) from the Station Approach - Taxi Rank Entrance.
• Shops and services within the station include Waterloo Road Concourse - West Cornwall Pasty Company, Upper Crust and McDonalds. Main Concourse - M&S Simply Foods, Starbucks, Whsmith, Burger King, Bagel King, Mi Case Buritos, Monsoon, Accesesorize, The Beer House Waterloo, Wasabi, Lush and Whistlestop. The Balcony - Sports Bar and Grill Waterloo, Yo Sushi, Hotel Chocolat, Links London, Kiehls, Pink, Oliver Bonas, Paperchase, Joy, Fat Face, Joules, Carluccios, Cabin and Benugo.
• All key concourse shops and services have level access.
• There are 20 platform(s) in the station.
• The platform(s) which has/have level access is / are 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20.

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• Additional Station Information
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.

You are on Other Floors (Waterloo Road Concourse - Main Concourse). Skip to the next section.

Other Floors (Waterloo Road Concourse - Main Concourse)

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• Escalators
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are Waterloo Road Concourse - Main Concourse.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.

You are on Lift (Waterloo Road Concourse - Main Concourse). Skip to the next section.

Lift (Waterloo Road Concourse - Main Concourse)

• There is a lift for public use.
• The lift is located at the rear of the Waterloo Road Concourse and in Station Approach - Taxi Rank Entrance Area.
• The floors which are accessible by this lift are Waterloo Road Concourse - Main Concourse.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 165cm x 175cm (5ft 5in x 5ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Other Floors (Balcony). Skip to the next section.

Other Floors (Balcony)

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• Steps
  • The floors which are accessible by stairs are Main Councourse - Balcony.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Escalators
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are Main Councourse - Balcony.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.

You are on Lift (Main Concourse - Balcony). Skip to the next section.

Lift (Main Concourse - Balcony)

• There is a lift for public use.
• The lift is located in the middle of the main concourse and platforms 8 and 9.
• The lift is a standard lift.
• The floors which are accessible by this lift are Main Concourse - Balcony.
• Staff do not need to be notified for use of the lift.
• The clear door width is 135cm (4ft 5in).
• The dimensions of the lift are 185cm x 325cm (6ft 1in x 10ft 8in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Level Change (Subway). Skip to the next section.

Level Change (Subway)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located at the of platforms 1 to 18.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments
  • The subway is only open during peak hours.

You are on Accessible Toilet (Main Concourse). Skip to the next section.

Accessible Toilet (Main Concourse)

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• Location and Access
  • There are accessible toilets within this venue designated for public use.
  • The toilet is for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • The accessible toilet is located on the main concourse and opposite platforms 18 and 19.
  • There is level access to the accessible toilet.
• Features and Dimensions
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 182cm x 192cm (5ft 12in x 6ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is push.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a coat hook.
  • The coat hook is not within 120cm (3ft 11in) from floor level.
• Position of Fixtures
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 41cm (1ft 4in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 104cm (3ft 5in) high.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (Station Approach). Skip to the next section.

Accessible Toilet (Station Approach)

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• Location and Access
  • There are accessible toilets within this venue designated for public use.
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is located along Station Approach near to the Station Approach Entrance.
  • There is level access to the accessible toilet.
• Features and Dimensions
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 172cm x 294cm (5ft 8in x 9ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 120cm (3ft 11in) high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 105cm (3ft 5in) high.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is poor.
  • The contrast between the drop down rails and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are low.
• Baby Change Facilities
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 77cm (2ft 6in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s)
  • The female and male toilets are located on the main concourse opposite platforms 18 and 19.
  • Inside the venue, there is not level access to the female and male toilets.
  • Standard Toilets
  • Lighting levels are medium.
• Baby Change Facilities
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the main concourse opposite platforms 18 and 19.
  • The height of the baby change table once extended is 92cm (3ft).
  • Inside the venue, there is not level access to the baby change facility.
  • Baby Changing Room
• Comments
  • There is a charge for using the standard toilets.
  • There is a toilet cubicle available in the baby changing room. The baby changing room is accessed by a radar key, the radar key can be obtained from a member of staff.

You are on Level Change (Baby Changing Room). Skip to the next section.

Level Change (Baby Changing Room)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located to the right after you enter the toilet area.
• There is / are 2 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading up to the male standard toilets and down to the female standard toilets.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.