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Waterloo Station

Waterloo Road, Waterloo, London, SE1 8SW

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Access Guide

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Assisted Travel Contact Information

  • South West Trains -
  • Assisted Travel - 0845 6000 0650
  • Text Phone - 03457 114 141
  • Online Assisted Travel Form -http://www.networkrail.co.uk.

Introduction

Opening Times

  • Monday 04:30 - 01:05.
  • Tuesday 04:30 - 01:05.
  • Wednesday 04:30 - 01:05.
  • Thursday 04:30 - 01:05.
  • Friday 04:30 - 01:05.
  • Saturday 04:30 - 01:45.
  • Sunday 05:30 - 01:05.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Waterloo.

Parking

  • The venue does have its own car park.
  • Comments
    • There are 2 designated Blue Badge spaces located on Station approach.
    • The spaces are 270cm x 600cm.
    • There is no standard parking bays located at the station.
    • The car park surface is tarmac.
    • There are dropped kerbs along Station Approach.
    • There is a taxi rank on Station Approach.
    • There are bus stops located on Station Approach, Waterloo Road and York Road.

Outside Access (Station Approach Entrance)

  • This information is for the entrance located along Station Approach Entrance.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 540cm (17ft 9in) wide.

Level Change (Station Approach Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of and just beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Station Approach Entrance - Taxi Rank)

  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 270cm (8ft 10in) wide.

Level Change (Station Approach Entrance - Taxi Rank)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.

Outside Access (Waterloo Road A Entrance)

  • This information is for the entrance located on Waterloo Road.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 600cm (19ft 8in) wide.

Level Change (Waterloo Road A Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Waterloo Road B Entrance)

  • This information is for the entrance located on Waterloo Road.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 165cm (5ft 5in) wide.
  • Comments
    • There is a separate set of doors in front of the steps. This entrance is an automatic single width door and is 170cm wide.

Level Change (Waterloo Road B Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the seperate entrance.
  • There is / are 3 step(s) to the area / service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Outside Access (Waterloo Bridge Entrance)

  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 150cm (4ft 11in) wide.
  • Comments
    • The nearest step free entrance is Station Apporoach Entrance, 100m away.

Level Change (Waterloo Bridge Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (South Bank Entrance)

  • This information is for the entrance located on York Road Bridge.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 260cm (8ft 6in) wide.

Level Change (South Bank Entrance/York Road Bridge)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located along York Road Bridge.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to York Road Bridge.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does not bypass the step(s).

Outside Access (Tennison Way Entrance)

  • This information is for the entrance located on Tennison Way Entrance.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • This is entrance is over 500cm wide.

Level Change (Tennison Way Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located just beyond the entrance.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments
    • There is a subway leading from the steps to the escalator.
    • The escalator leads from the subway up to the main concourse.
    • The head and foot of the escalator are clearly marked.
    • The steps on the escalator are clearly marked.

Outside Access (Westminster Bridge Entrance)

  • This information is for the entrance located on Westminster Bridge.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 245cm (8ft) wide.
  • Comments
    • There is a bollard direcly in front of the entrance, this narrows the entrance width to 120cm.

Level Change (Westminster Bridge Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front and just beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.

Outside Access (Waterloo East Station Entrance)

  • This information is for the entrance located on the Balcony.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 290cm (9ft 6in) wide.

Level Change (Waterloo East Station Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just beyond the entrance towards the ticket barriers.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments
    • This entrance gives access to Waterloo East Station from Waterloo Station.

Reception (Station Reception)

  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments
    • The station reception is located on Waterloo Road.
    • There are automatic doors into the station reception. The entrance is 125cm and it can be push pad operated.
    • There is a lowered section, which is 80cm.

Reception (Ticket Office)

  • There is level access to reception from the entrance.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments
    • The Ticket Office is located on the main concourse opposite platforms 15 and 16.
    • There are 14 Ticket Office counters. All 14 counters are fitted with a hearing loop.
    • There are 13 counters which are a medium height, there is one counter which is at a lowered height of 78cm.

Reception (Information Desk)

  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments
    • There is a lowered section which is 78cm high.
    • The Information Desk is located on the main concourse opposite platform 10 and 11.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments
    • There are self service ticket machines located at points along the main concourse.

Train Station

  • The station is staffed.
  • There is an office to obtain help.
  • This office is located in the middle of the main concourse and opposite platforms 10-11.
  • There is a ticket office.
  • The ticket office is located in the middle of the main concourse and opposite platfoms 15-16.
  • The train companies operating from within this station are South West Trains.
  • The train companies that operate within this station include:.
  • There is a taxi rank at the station.
  • The taxi rank is located on Station Approach.
  • The taxi rank is 3m (3yd 10in) from the Station Approach - Taxi Rank Entrance.
  • Shops and services within the station include Waterloo Road Concourse - West Cornwall Pasty Company, Upper Crust and McDonalds. Main Concourse - M&S Simply Foods, Starbucks, Whsmith, Burger King, Bagel King, Mi Case Buritos, Monsoon, Accesesorize, The Beer House Waterloo, Wasabi, Lush and Whistlestop. The Balcony - Sports Bar and Grill Waterloo, Yo Sushi, Hotel Chocolat, Links London, Kiehls, Pink, Oliver Bonas, Paperchase, Joy, Fat Face, Joules, Carluccios, Cabin and Benugo.
  • All key concourse shops and services have level access.
  • There are 20 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20.
  • Additional Station Information
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.

Other Floors (Waterloo Road Concourse - Main Concourse)

  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are Waterloo Road Concourse - Main Concourse.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Lift (Waterloo Road Concourse - Main Concourse)

  • There is a lift for public use.
  • The lift is located at the rear of the Waterloo Road Concourse and in Station Approach - Taxi Rank Entrance Area.
  • The floors which are accessible by this lift are Waterloo Road Concourse - Main Concourse.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 165cm x 175cm (5ft 5in x 5ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Other Floors (Balcony)

  • Steps
    • The floors which are accessible by stairs are Main Councourse - Balcony.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are Main Councourse - Balcony.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Lift (Main Concourse - Balcony)

  • There is a lift for public use.
  • The lift is located in the middle of the main concourse and platforms 8 and 9.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Main Concourse - Balcony.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 135cm (4ft 5in).
  • The dimensions of the lift are 185cm x 325cm (6ft 1in x 10ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Level Change (Subway)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located at the of platforms 1 to 18.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments
    • The subway is only open during peak hours.

Accessible Toilet (Main Concourse)

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • The accessible toilet is located on the main concourse and opposite platforms 18 and 19.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 182cm x 192cm (5ft 12in x 6ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is push.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 104cm (3ft 5in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Station Approach)

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is located along Station Approach near to the Station Approach Entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 172cm x 294cm (5ft 8in x 9ft 8in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 51cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 120cm (3ft 11in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 105cm (3ft 5in) high.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are low.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 77cm (2ft 6in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located on the main concourse opposite platforms 18 and 19.
    • Inside the venue, there is not level access to the female and male toilets.
    • Standard Toilets
    • Lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located on the main concourse opposite platforms 18 and 19.
    • The height of the baby change table once extended is 92cm (3ft).
    • Inside the venue, there is not level access to the baby change facility.
    • Baby Changing Room
  • Comments
    • There is a charge for using the standard toilets.
    • There is a toilet cubicle available in the baby changing room. The baby changing room is accessed by a radar key, the radar key can be obtained from a member of staff.

Level Change (Baby Changing Room)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the right after you enter the toilet area.
  • There is / are 2 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Level Change (Standard Toilets)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to the male standard toilets and down to the female standard toilets.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.