Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Waterloo.
Introduction
- Related link Waterloo East Station.
- Http://www.disabledgo.com/access-guide/london-borough-of-lambeth/waterloo-east-station
Opening Times
- Monday 04:30 - 01:05.
- Tuesday 04:30 - 01:05.
- Wednesday 04:30 - 01:05.
- Thursday 04:30 - 01:05.
- Friday 04:30 - 01:05.
- Saturday 04:30 - 01:45.
- Sunday 05:30 - 01:05.
Assisted Travel Contact Information
- South West Trains -
- Assisted Travel - 0845 6000 0650
- Text Phone - 03457 114 141
- Online Assisted Travel Form -http://www.networkrail.co.uk.
Parking
- The venue does have its own car park.
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Comments
View
- There are 2 designated Blue Badge spaces located on Station approach.
- The spaces are 270cm x 600cm.
- There is no standard parking bays located at the station.
- The car park surface is tarmac.
- There are dropped kerbs along Station Approach.
- There is a taxi rank on Station Approach.
- There are bus stops located on Station Approach, Waterloo Road and York Road.
Outside Access (Station Approach Entrance)
- This information is for the entrance located along Station Approach Entrance.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 540cm (17ft 9in) wide.
Level Change (Station Approach Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of and just beyond the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
Outside Access (Station Approach Entrance - Taxi Rank)
- This information is for the entrance located on Station Approach.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 270cm (8ft 10in) wide.
Level Change (Station Approach Entrance - Taxi Rank)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
Outside Access (Waterloo Road A Entrance)
- This information is for the entrance located on Waterloo Road.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 600cm (19ft 8in) wide.
Level Change (Waterloo Road A Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
Outside Access (Waterloo Road B Entrance)
- This information is for the entrance located on Waterloo Road.
- There is not level access into the venue.
- The main door(s) open automatically.
- The doors are single width.
- The door opening is 165cm (5ft 5in) wide.
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Comments
View
- There is a separate set of doors in front of the steps. This entrance is an automatic single width door and is 170cm wide.
Level Change (Waterloo Road B Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located just beyond the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a / are step(s) to access this area / service.
- The step(s) is / are located in front of the seperate entrance.
- There is / are 3 step(s) to the area / service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp or slope does bypass the step(s).
Outside Access (Waterloo Bridge Entrance)
- This information is for the entrance located on Station Approach.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 150cm (4ft 11in) wide.
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Comments
View
- The nearest step free entrance is Station Apporoach Entrance, 100m away.
Level Change (Waterloo Bridge Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in front of the entrance.
- There is / are 15+ step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (South Bank Entrance)
- This information is for the entrance located on York Road Bridge.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 260cm (8ft 6in) wide.
Level Change (South Bank Entrance/York Road Bridge)
- There is a ramp or slope to access this service.
- The ramp or slope is located along York Road Bridge.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The ramp does not have handrails.
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading up to York Road Bridge.
- There is / are 15+ step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp or slope does not bypass the step(s).
Outside Access (Tennison Way Entrance)
- This information is for the entrance located on Tennison Way Entrance.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
View
- This is entrance is over 500cm wide.
Level Change (Tennison Way Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located just beyond the entrance.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
View
- There is a subway leading from the steps to the escalator.
- The escalator leads from the subway up to the main concourse.
- The head and foot of the escalator are clearly marked.
- The steps on the escalator are clearly marked.
Outside Access (Westminster Bridge Entrance)
- This information is for the entrance located on Westminster Bridge.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 245cm (8ft) wide.
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Comments
View
- There is a bollard direcly in front of the entrance, this narrows the entrance width to 120cm.
Level Change (Westminster Bridge Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front and just beyond the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
Outside Access (Waterloo East Station Entrance)
- This information is for the entrance located on the Balcony.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 290cm (9ft 6in) wide.
Level Change (Waterloo East Station Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located just beyond the entrance towards the ticket barriers.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
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Comments
View
- This entrance gives access to Waterloo East Station from Waterloo Station.
Reception (Station Reception)
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The lighting levels are bright.
- There is not a hearing assistance system.
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Comments
View
- The station reception is located on Waterloo Road.
- There are automatic doors into the station reception. The entrance is 125cm and it can be push pad operated.
- There is a lowered section, which is 80cm.
Reception (Ticket Office)
- There is level access to reception from the entrance.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
View
- The Ticket Office is located on the main concourse opposite platforms 15 and 16.
- There are 14 Ticket Office counters. All 14 counters are fitted with a hearing loop.
- There are 13 counters which are a medium height, there is one counter which is at a lowered height of 78cm.
Reception (Information Desk)
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The lighting levels are bright.
- There is not a hearing assistance system.
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Comments
View
- There is a lowered section which is 78cm high.
- The Information Desk is located on the main concourse opposite platform 10 and 11.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
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Comments
View
- There are self service ticket machines located at points along the main concourse.
Train Station
- The station is staffed.
- There is an office to obtain help.
- This office is located in the middle of the main concourse and opposite platforms 10-11.
- There is a ticket office.
- The ticket office is located in the middle of the main concourse and opposite platfoms 15-16.
- The train companies operating from within this station are South West Trains.
- The train companies that operate within this station include:.
- There is a taxi rank at the station.
- The taxi rank is located on Station Approach.
- The taxi rank is 3m (3yd 10in) from the Station Approach - Taxi Rank Entrance.
- Shops and services within the station include Waterloo Road Concourse - West Cornwall Pasty Company, Upper Crust and McDonalds. Main Concourse - M&S Simply Foods, Starbucks, Whsmith, Burger King, Bagel King, Mi Case Buritos, Monsoon, Accesesorize, The Beer House Waterloo, Wasabi, Lush and Whistlestop. The Balcony - Sports Bar and Grill Waterloo, Yo Sushi, Hotel Chocolat, Links London, Kiehls, Pink, Oliver Bonas, Paperchase, Joy, Fat Face, Joules, Carluccios, Cabin and Benugo.
- All key concourse shops and services have level access.
- There are 20 platform(s) in the station.
- The platform(s) which has/have level access is / are 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20.
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Additional Station Information
View
- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
Other Floors (Waterloo Road Concourse - Main Concourse)
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Escalators
View
- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are Waterloo Road Concourse - Main Concourse.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are bright.
Lift (Waterloo Road Concourse - Main Concourse)
- There is a lift for public use.
- The lift is located at the rear of the Waterloo Road Concourse and in Station Approach - Taxi Rank Entrance Area.
- The floors which are accessible by this lift are Waterloo Road Concourse - Main Concourse.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 165cm x 175cm (5ft 5in x 5ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Other Floors (Balcony)
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Steps
View
- The floors which are accessible by stairs are Main Councourse - Balcony.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
-
Escalators
View
- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are Main Councourse - Balcony.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are bright.
Lift (Main Concourse - Balcony)
- There is a lift for public use.
- The lift is located in the middle of the main concourse and platforms 8 and 9.
- The lift is a standard lift.
- The floors which are accessible by this lift are Main Concourse - Balcony.
- Staff do not need to be notified for use of the lift.
- The clear door width is 135cm (4ft 5in).
- The dimensions of the lift are 185cm x 325cm (6ft 1in x 10ft 8in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Level Change (Subway)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located at the of platforms 1 to 18.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
View
- The subway is only open during peak hours.
Accessible Toilet (Main Concourse)
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is for the sole use of disabled people.
- There is no signage on or near the toilet door.
- The accessible toilet is located on the main concourse and opposite platforms 18 and 19.
- There is level access to the accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens inwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door weight is light.
- The dimensions of the accessible toilet are 182cm x 192cm (5ft 12in x 6ft 4in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is push.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 41cm (1ft 4in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 104cm (3ft 5in) high.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Accessible Toilet (Station Approach)
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is located along Station Approach near to the Station Approach Entrance.
- There is level access to the accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 172cm x 294cm (5ft 8in x 9ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 51cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 120cm (3ft 11in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 105cm (3ft 5in) high.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is poor.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are low.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 77cm (2ft 6in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located on the main concourse opposite platforms 18 and 19.
- Inside the venue, there is not level access to the female and male toilets.
- Standard Toilets
- Lighting levels are medium.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located on the main concourse opposite platforms 18 and 19.
- The height of the baby change table once extended is 92cm (3ft).
- Inside the venue, there is not level access to the baby change facility.
- Baby Changing Room
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Comments
View
- There is a charge for using the standard toilets.
- There is a toilet cubicle available in the baby changing room. The baby changing room is accessed by a radar key, the radar key can be obtained from a member of staff.
Level Change (Baby Changing Room)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located to the right after you enter the toilet area.
- There is / are 2 step(s) to the area / service.
- The lighting levels at the steps are bright.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
Level Change (Standard Toilets)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading up to the male standard toilets and down to the female standard toilets.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.