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Waterstones

11a Union Galleries, Bristol, BS1 3XD

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Access Guide

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Introduction

  • Comments View
    • The venue is located within Argos in The Galleries Shopping Centre.
    • For access to the shopping centre please see The Galleries access guide.

Location

  • The venue is located within The Galleries.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bristol Temple Meads.

Opening Times

  • Monday 09:00 - 18:30.
  • Tuesday 09:00 - 18:30.
  • Wednesday 09:00 - 18:30.
  • Thursday 09:00 - 18:30.
  • Friday 09:00 - 18:30.
  • Saturday 09:00 - 18:30.
  • Sunday 11:00 - 17:00.

Parking

  • For parking information please refer to The Galleries access guide.

Outside Access (Main Entrance)

  • This information is for the entrance located within the shopping centre.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 170cm (5ft 7in).

Outside Access (Union Street Entrance)

  • This information is for the entrance located on Union Street.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 155cm (5ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double (with one leaf locked).
    • The door(s) is / are light.
    • The width of the door opening is 85cm (2ft 9in).

Counter (Cashier/Customer Services)

  • The counter is 12m (13yd 4in) from the main entrance.
  • There is level access to the counter from the entrance.
  • The height of the counter is low (76cm or below).
  • There is not a hearing assistance system.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right after you enter.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Eating and Drinking (Cafe)

  • The following information is for the cafe.
  • The cafe is located beyond the counter.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 6m (6yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 106cm (3ft 6in).
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Lift

  • There is a lift for public use.
  • The lift is located just beyond the counter.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • The platform lift accesses a small level change.
  • The lift is approximately 22m (24yd 2in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 93cm (3ft 1in).
  • The dimensions of the lift are 83cm x 140cm (2ft 9in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 14m (15yd 11in) from the lift.
    • The accessible toilet is located at the rear of the venue.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 160cm x 195cm (5ft 3in x 6ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste, clinical waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the rear of the venue.
  • A member of staff trained in BSL skills is not normally on duty.