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Watt Brothers & The Willow Tea Rooms

119 Sauchiehall Street, Glasgow, G2 3EW

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Access Guide

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Introduction

  • Comments View
    • The Willow Tearooms is located on the third floor from the main entrance on Hope Street.
    • There is a much smaller lift if coming from the Sauchiehall Street entrance switching to the main lift on level 2, or via the stairs.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Queen Street.
  • The nearest underground station is Buchanan Street.

Opening Times

  • Monday 09:30 - 17:30.
  • Tuesday 09:30 - 17:30.
  • Wednesday 09:30 - 17:30.
  • Thursday 09:30 - 17:30.
  • Friday 09:30 - 17:30.
  • Saturday 09:30 - 17:30.
  • Sunday 11:30 - 16:30.

Opening Times (Willow Tea Rooms)

  • Monday 09:30 - 17:00.
  • Tuesday 09:30 - 17:00.
  • Wednesday 09:30 - 17:00.
  • Thursday 09:30 - 17:00.
  • Friday 09:30 - 17:00.
  • Saturday 09:30 - 17:00.
  • Sunday 11:30 - 16:00.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Q Park Car Park.
    • The car park is located off Bath Street.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Hope Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 119cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Outside Access (Sauchiehall Street Entrance)

  • Entrance View
    • This information is for the entrance located on Sauchiehall Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 160cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to and beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • The ramp beyond the entrance has a handrail on the right going up.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B, G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are The Sauchiehall Street first floor.
  • Comments View
    • There are further stairs in the Suachiehall Street side of the building where the smaller lift is.
    • Both sides of the store join on the upper floors.

Lift

  • There is a lift for public use.
  • The lift is located to the rear of the store.
  • The floors which are accessible by this lift are B, G, 1, 2 and 3.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 76cm (2ft 6in).
  • The dimensions of the lift are 116cm x 120cm (3ft 10in x 3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 133cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Sauchiehall Street Side)

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G, 1 and 2.
  • The lift is approximately 21m (22yd 2ft) from the Sauchiehall Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 56cm (1ft 10in).
  • The dimensions of the lift are 71cm x 110cm (2ft 4in x 3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 142cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Eating and Drinking (The Willow Tea Rooms)

  • The following information is for the café.
  • The café is located on the third floor.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the lift.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The lift near the Hope Street main entrance is used to access the tearoom.
    • There is also a gift shop for the Willow Tea Rooms on this floor.

Accessible Toilet (Second Floor - Staff)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 21m (22yd 2ft) from the lift.
    • This accessible toilet is located on the second floor, to the left as you exit the lift in a staff area.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 157cm x 230cm (5ft 2in x 7ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 92cm (3ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Third Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the third floor, to the left as you exit the lift.
    • The female toilet(s) is/are approximately 10m (10yd 2ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the third floor, to the left as you exit the lift.
    • The male toilet(s) is/are approximately 5m (5yd 1ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are bright.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are not available.