You are on Introduction. Skip to the next section.

Introduction

• There is step free access to the booking office and Southbound services. Access to Northbound services is via the car park.
• The station is only staffed during booking office hours.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on assisted travel please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Platform 1 - Main Entrance). Skip to the next section.

Parking (Platform 1 - Main Entrance)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 540cm (12ft 2in x 17ft 9in).
  • The nearest designated bay is 4m (4yd 1ft) from the main entrance.
  • The furthest designated bay is 8m (8yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Platform 2). Skip to the next section.

Parking (Platform 2)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the platform 2 entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 720cm (12ft 2in x 23ft 7in).
  • The nearest designated bay is 18m (19yd 2ft) from the platform 2 entrance.
  • The furthest designated bay is 24m (26yd 9in) from the platform 2 entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • This car park is reached via Station Road.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the station on platform 1.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 115cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 115cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Platform 1). Skip to the next section.

Access Point (Platform 1)

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• Access Point View
  • This information is for the access point located at the front of the station, next to platform 1.
  • There is not an information board/map at this access point.
  • There is step-free access at this access point.
  • There is no gate at this access point.
  • There are bollards at this access point.
• Ramp/Slope View
  • The ramp/slope is located on the approach and immediately beyond the access point.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Platform 2 - Car Park Access Point). Skip to the next section.

Access Point (Platform 2 - Car Park Access Point)

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• Access Point View
  • This information is for the access point located on platform 2 leading from the car park next to the Blue Badge parking.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 135cm.
• Ramp/Slope View
  • The ramp/slope is located to the right as you face the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 135cm (4ft 5in).

You are on Access Point (Platform 2 - Alternate Car Park Access Point). Skip to the next section.

Access Point (Platform 2 - Alternate Car Park Access Point)

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• Access Point View
  • This information is for the access point located at the side of platform 2, leading from the platform 2 car park.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 135cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 135cm (4ft 5in).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 3m (3yd 10in) from the main entrance on platform 1.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located ahead as you enter the main entrance on platform 1.
• The ticket office is 1m (3ft 3in) from the main entrance.
• The train companies operating from within this station are Great Northern.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located to the right of the main entrance.
• The taxi rank is 21m (22yd 2ft) from the main entrance.
• Shops and services within the station include Deli Stop and North Welwyn Taxi's.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 & 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • There is not a wheelchair available to borrow.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on both platforms, leading up to the footbridge.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Photographs 2 and 3 show the stairs on Platform 1 leading to the footbridge.
  • Photographs 1 and 4 show the footbridge between platforms.
  • Photographs 5 and 6 show the stairs on Platform 2 leading to the footbridge.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located in the platform 1 waiting room.
  • The female toilet(s) is/are approximately 17m (18yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 1.
  • The male toilet(s) is/are 22m (24yd 2in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Level Change (Female Toilets and Waiting Room). Skip to the next section.

Level Change (Female Toilets and Waiting Room)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 1 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.