Access Guide
Getting Here
- Head north on the A3220 and take the first exit on the roundabout leading you on to Shephard's Bush Green.
Take the first left onto Rockley Road and then the next first left onto Charecroft Way.
The West 12 Shopping Centre car park will be located on the left at the end of that road. - The shopping centre has its own multi-storey car park with 9 designated Blue Badge bays.
Parking is not free for visitors or Blue Badge holders. - There is a bus stop within 150 metres of the shopping centre.
- Shephard's Bush Bus Station is located to the north of the shopping centre, opposite NatWest Bank.
Shephard's Bush Bus Station is served by routes 72, 95, 220 and 283. - For more information on the TFL Journey Planner tool, which includes all forms of public transport. The tool has the option to select filters such as step-free routes or maximum walking times please click here (opens new tab).
- For more information on TFL accessibility guides, including large print maps and audio guides to order or download please click here (opens new tab).
- The nearest railway station is Shephard's Bush.
- Shepherd’s Bush Station is approximately 0.1 mile from the shopping centre.
The station has direct connections to Willesden Junction, Kensington Olympia, West Brompton and Clapham Junction.
There is step-free access at the station. - For more information on Shepherd's Bush Station (National Rail) please click here (opens new tab).
- The nearest underground station is Shephard's Bush.
- Shephard's Bush Underground Station is approximately 240ft from the shopping centre.
There is not step-free access at the station.
The nearest underground station with step-free access is Wood Lane, approximately 0.7 mile from the shopping centre. - For more information on Shephard's Bush Underground Station (TFL) please click here (opens new tab).
Getting Help and Assistance
- There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- There are not mobility aids available.
Related Access Guides (West 12 Shopping Centre Parking)
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- West 12 Shopping Centre - Car Park link (new tab) - click here
Lift (Central)
- There is a lift for public use.
- The lift is located in the centre of the shopping centre, opposite Lidl.
- Signs indicating the location of the lift are not available from the entrance.
- The lift was out of use at the time of the survey.
- The lift is approximately 28m (30yd 1ft) from the north entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 110cm x 132cm (3ft 7in x 4ft 4in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Escalator(s) (Ground - First Floor)
- Wayfinding signage is not provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are ground floor and first floor.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
Internal Area(s) (First Floor)
- Digital wayfinders are not available.
- No wayfinding signage is provided in this area.
- The type of flooring in this area is tiles.
- There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are varied.
- Background music is played in this area.
- Background music is played throughout the shopping centre.
- There is step free access in this area.
Escalator(s) (First Floor to Second Floor - Vue Cinema)
- Wayfinding signage is not provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are first floor and second floor.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
Related Access Guides (West 12 Shopping Centre)
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- West 12 Shopping Centre - Ground Floor link (new tab) - click here