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West India Quay

Hertsmere Road, London, E14 4AF

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Access Guide

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Introduction

  • There are a number of venues located throughout the leisure park. Please refer to the West India Quay website for further details.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in London.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest National Rail station is Limehouse.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Canary Wharf.
  • Comments
    • The nearest DLR station is West India Quay.

Parking

  • The venue has its own car park.
  • Parking is not free for all users.
  • The car park is located on Hertsmere Road, next to Cineworld.
  • The car park type is multi-storey.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bays within the car park.
  • The dimensions of the designated parking bays are 375cm x 403cm.
  • The nearest designated bay is 10m from the lift.
  • The furthest designated bay is 15m from the lift.
  • The car park surface is tarmac.
  • There is not a designated drop off point.
  • There are designated bays located on all levels.
  • There are also designated bays near the North Dock path, outside Hertsmere House.

Outside Access (Car Park Entrance)

  • This information is for the entrance located at the front of the car park, on Hertsmere Road.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 175cm (5ft 9in).

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located to the right when facing the entrance.
  • The ramp or slope is easy.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front and to the left when facing the entrance.
  • There is / are 2 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Other Floors (Car Park)

  • Steps
    • The floors which are accessible by stairs are G-1-2-3-4-5-6.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located to the left as you enter through the car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5-6.
  • The lift is 2m (2yd 7in) from the car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 102cm x 132cm (3ft 4in x 4ft 4in).
  • The clear door width is 80cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Outside Access (North Dock Bridge Entrance)

  • This information is for the entrance located on the North Dock pathway.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (North Dock Bridge Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located throughout the length of the bridge.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (West Entrance)

  • This information is for the entrance located to the West of the leisure park, opposite Cannon Drive.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • There are bollards located at this entrance. The minimum width between the bollards is 161cm.

Level Change (West Entrance)

  • There is a ramp or slope to access this service.
  • Comments
    • There are uneven surfaces as you approach this entrance.
    • The slopes vary between easy and moderate.

Outside Access (East Entrance)

  • This information is for the entrance located to the East of the leisure park, next to Browns.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • There are bollards located at this entrance. The minimum width between the bollards is 152cm.

Level Change (East Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right when facing the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left when facing the entrance.
  • There is / are 14 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Building Entrance - Hertsmere Road)

  • This information is for the entrance located on Hertsmere Road.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 156cm (5ft 1in) wide.
  • Comments
    • This entrance gives access to the lower ground floor of the building.

Level Change (Building Entrance - Hertsmere Road)

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located to the right when facing the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the entrance.
  • There is / are 8 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Building Entrance - North Dock Pathway)

  • This information is for the entrance located on the North Dock pathway.
  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 156cm (5ft 1in) wide.

Outside Access (Management Suite Entrance)

  • This information is for the entrance located on the lower ground floor of the building.
  • There is level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 160cm (5ft 3in) wide.

Reception (Management Suite)

  • The desk is 3m (3yd 10in) from the management suite entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Inside Access (Management Building)

  • There is level access to the service.
  • This venue does not play background music/noise.
  • The lighting levels are varied.
  • The type of flooring in walkways and corridors is stone and wood.

Other Floors (Management Building)

  • Steps
    • The floors which are accessible by stairs are LG-G.
    • There are 15+ steps between floors.
    • The lighting levels are low.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
  • Comments
    • The internal steps can be overcome by using the alternative entrances.

General External Information

  • There are street lamps throughout the leisure park.
  • The floor surface within the leisure park ranges from tarmac, block paving and concrete.
  • The surfaces throughout the leisure park are uneven and vary from easy to moderate slopes.
  • There are zebra crossings located around the leisure park. The majority of crossings have tactile paving and the roads are generally quiet.
  • Bike racks are available.
  • Seating is available throughout.

Accessible Toilet

  • Accessible toilets are available within various venues around the leisure park.

Standard Toilet(s)

  • Standard toilets are available within various venues around the leisure park.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Staff do not receive deaf awareness training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • Documents are available in large print on request.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • Staff who speak different languages are generally on duty.