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White House Hotel

Herm Island, Guernsey, GY1 3HR

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Access Guide

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Opening Times (Hotel)

  • The venue has seasonal opening times.
  • Comments View
    • The Hotel is closed to the public from the beginning of October 2016 and reopens on 7th April 2017.

Location

  • This venue is situated in Herm.
  • The venue is situated on a road which has a steep gradient.

Parking

  • There are no cars on Herm Island.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 90cm (2ft 11in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located leading into the building.
  • There is / are 4 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Outside Access (La Randa Cottage Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 66cm (2ft 2in) wide.

Level Change (La Randa Cottage Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the path leading to the cottages.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There are steps to access this area / service.
  • The steps are located leading onto the garden path and in the doorway.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Reception

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are medium.
  • There is not a hearing assistance system.
  • Opening Times View
    • Monday 07:00 - 23:00.
    • Tuesday 07:00 - 23:00.
    • Wednesday 07:00 - 23:00.
    • Thursday 07:00 - 23:00.
    • Friday 07:00 - 23:00.
    • Saturday 07:00 - 23:00.
    • Sunday 07:00 - 23:00.

Inside Access

  • There is not level access to the service.
  • This venue does not play background music.
  • Lighting levels are varied.

Level Change (Inside Access)

  • There are steps to access this area / service.
  • The steps are located leading into the reception area.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.

Room

  • General Information View
    • There are 40 rooms in total.
    • There are 0 standard ground floor rooms.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
  • Comments View
    • There are 17 standard rooms in the main hotel building.
    • The remaining 23 rooms are spread between the outbuildings which consist of 4 cottages.
    • The cottages are located off a tarmac sloped path with a steep gradient.
    • All cottages have similar access to La Randa with some rooms on the upper floors.

Restaurant Bar Internal (Conservatory Restaurant)

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 71cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast and fine dining.
  • Comments View
    • The restaurant was not set up at the time of the survey.
  • Opening Times View
    • Monday 08:00 - 10:00.
    • Monday 19:00 - 21:00.
    • Tuesday 08:00 - 10:00.
    • Tuesday 19:00 - 21:00.
    • Wednesday 08:00 - 10:00.
    • Wednesday 19:00 - 21:00.
    • Thursday 08:00 - 10:00.
    • Thursday 19:00 - 21:00.
    • Friday 08:00 - 10:00.
    • Friday 19:00 - 21:00.
    • Saturday 08:00 - 10:00.
    • Saturday 19:00 - 21:00.
    • Sunday 08:00 - 10:00.
    • Sunday 19:00 - 21:00.

Restaurant Bar Internal (Ship Inn Brasserie)

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 71cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast, lunch and dinner.
  • Comments View
    • The restaurant was not set up at the time of the survey.
  • Opening Times View
    • Monday 08:00 - 10:00.
    • Monday 19:00 - 21:00.
    • Tuesday 08:00 - 10:00.
    • Tuesday 19:00 - 21:00.
    • Wednesday 08:00 - 10:00.
    • Wednesday 19:00 - 21:00.
    • Thursday 08:00 - 10:00.
    • Thursday 19:00 - 21:00.
    • Friday 08:00 - 10:00.
    • Friday 19:00 - 21:00.
    • Saturday 08:00 - 10:00.
    • Saturday 19:00 - 21:00.
    • Sunday 08:00 - 10:00.
    • Sunday 19:00 - 21:00.

Level Change (Ship Inn Brasserie)

  • There are steps to access this area / service.
  • The steps are located leading up to the brasserie.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are standard rooms.
  • Comments View
    • There is only 1 room on the second floor.
    • The flight of stairs between the first and second floors has a handrail on the left only.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There are steps to access this area / service.
  • The steps are located leading into the garden bar.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are shallow.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Drinking straws are available on request.