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White Rose - Shopmobility

Dewsbury Road, Leeds, LS11 8LU

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Access Guide

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Shopmobility

  • Shopmobility is operated on behalf of the White Rose Shopping Centre by Ross Care, and is located on The Shopmobility Balcony level, just before the escalators and lifts.

Opening Times

  • Monday 10:00 - 21:00.
  • Tuesday 10:00 - 21:00.
  • Wednesday 10:00 - 21:00.
  • Thursday 10:00 - 21:00.
  • Friday 10:00 - 21:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Getting Here

  • The White Rose Shopping Centre is located south of Leeds, between the M62 and M621. From the M62 exit at junction 28 (Tingley Interchange) and follow the overhead signage for White Rose Centre. Exit the interchange onto the A653 (Dewsbury Road). After 0.8 miles continue straight across the roundabout. After 0.5 miles, at the roundabout, take the first exit and enter the White Rose Shopping Centre grounds. Follow the signage to the East and West car parks.
  • There are 8 car parks surrounding the shopping centre. There are Blue Badge bays in car parks 1, 2, 3, 4, 5, and 6.
  • There is a bus stop directly adjacent to the shopping centre.
    There are stands on the north side of the shopping centre. Stand A is served by buses 9, 9A, 55, 117. Stand B is served by buses 117, 200, 201, 201A, 202, 203. Stand C is served by buses 65, 220, 221, 222, and 223. Stand D is served by buses 3 and 3A. Stand E is served by buses 9, 9A, 38, 47, 48A, 55 and 55C. Stand F is served by bus 12. Stand G is served by buses 200, 201, 201A, 202 and 203. Stand H is served by buses 65, 117, 220, 221, 222, and 223.
  • For more information on bus timetables and information please click here (opens new tab).
  • The nearest railway station is Cottingley.
  • Cottingley station is approximately 1.2 miles from White Rose Shopping Centre.
  • For more information on train times and ticket information please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

Related Access Guides (White Rose Parking)

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is one member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Safe Places are located at the Customer Service desk on the ground floor, and the Management Suite on the balcony level.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.

Other Floors (South Side Mall)

  • Stairs can be used to access other floors.
  • The stairs are located next to Customer Service Centre on ground floor, adjacent to Ross Care Shopmobility on The Shopmobility Balcolny.
  • The floors which are accessible by stairs are G and The Shopmobility Balcony.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located next to Customer Service Centre on ground floor, adjacent to Ross Care Shopmobility on The Shopmobility Balcolny.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and The Shopmobility Balcony.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift (South Side Mall)

  • There is a lift for public use.
  • The lift is located next to Customer Service Centre on ground floor, adjacent to Ross Care Shopmobility on The Shopmobility Balcolny.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and The Shopmobility Balcony.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 186cm x 152cm (6ft 1in x 4ft 12in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Access Point (Shopmobility Entrance)

  • This information is for the access point located on The Shopmobility Balcony.
  • This access point gives access to Ross Care and Shopmobility.
  • The access point is clearly signed.
  • This access point sign says 'Ross Care'.
  • There is step-free access at this access point.

Reception (Shopmobility)

  • The reception point is located ahead as you enter the Shopmobility entrance.
  • The reception point is approximately 7m (7yd 1ft) from the Shopmobility entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 97cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is laminate.
  • There is not a waiting area close to the reception point.

Shopmobility

  • Route maps are not available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on The Shopmobility Balcony level of White Rose.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on The Shopmobility Balcony level of White Rose.

Related Access Guides (White Rose)