You are on Introduction. Skip to the next section.

Introduction

• Whitton Shopping Area Guide - High Street link (new tab) - click here.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • The dimensions of the standard marked parking bays are 340cm x 500cm (11ft 2in x 16ft 5in).
  • Standard marked parking bays are located on High Street.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located on High Street, opposite Subway.
• Comments View
  • The on street standard parking on High Street has a 30-minute time limit with no return within two hours.
  • Photograph 3 shows the drop off point on High Street.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, on High Street.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located on approach to the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The entrance is 500cm wide.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 20m (21yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are self-service ticket machines available near the main entrance.

You are on Station Concourse. Skip to the next section.

Station Concourse

• The station concourse is directly beyond the main entrance.
• There are self-service ticket machines available on the left as you enter.
• There is a café, ticket counter and accessible toilet available in this area.
• There is an overhead screen for checking arriving and departing trains.
• The lighting levels are varied throughout.

You are on Eating and Drinking (Puccino's). Skip to the next section.

Eating and Drinking (Puccino's)

• The following information is for the café.
• The café is located on the station concourse.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are a set of double doors to enter the café from the station concourse.
  • The doors open away from you, are heavy and are 125cm in width.

You are on Level Change (Footbridge to Platforms 1 and 2). Skip to the next section.

Level Change (Footbridge to Platforms 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the platforms.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • Photographs 1 and 2 show the stairs to platform 2.
  • Photographs 3 and 4 show the footbridge.
  • Photographs 5 and 6 show the stairs to platform 1.

You are on Lift (Footbridge to Platform 2). Skip to the next section.

Lift (Footbridge to Platform 2)

• There is a lift for public use.
• The lift is located on the station concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are Station Concourse to Platform 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 20m (21yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 145cm x 165cm (4ft 9in x 5ft 5in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Footbridge to Platform 1). Skip to the next section.

Lift (Footbridge to Platform 1)

• The lift is located on the station concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are Station Concourse to Platform 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 11m (12yd 1in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 145cm x 165cm (4ft 9in x 5ft 5in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 19.45-06.00 Monday to Friday, 20.00-06.40 on Saturdays and 16.00-09.00 Sundays.
• There is a ticket office.
• The ticket office is located at the rear of the concourse.
• The ticket office is 20m (21yd 2ft) from the main entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is not a taxi rank at the station.
• Shops and services within the station include Puccino's.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are platforms 1 and 2.
• The platform(s) accessed by lift is / are platforms 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are platforms 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are platforms 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Toilet with Adaptations (Station Concourse). Skip to the next section.

Toilet with Adaptations (Station Concourse)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 19m (20yd 2ft) from the main entrance.
  • This accessible toilet is located at the far left of the station concourse, next to the ticket counter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office counter.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 145cm x 230cm (4ft 9in x 7ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.