You are on Opening Times. Skip to the next section.

Opening Times

• Monday Closed.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 16:00.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• The venue is in a pedestrian area.
• This venue is situated in Basingstoke.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Basingstoke.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Castons Yard Public Car Park.
  • The car park is located in Castons Yard.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 88cm (2ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are single width.
  • The door opening is 88cm (2ft 11in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to either side of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 3 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramps overcome the steps.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 2m (6ft 7in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are varied.

You are on Museum. Skip to the next section.

Museum

• Tactile signage for exhibits is not available.
• The availability of tactile signage does not depend on exhibition.
• The availability of Braille signage depends on exhibition.
• Touch tours are available.
• The availability of touch tours depends on exhibition.
• Video tours are not available.
• There is not a hearing assistance system.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please ask at reception.

You are on Restaurant Bar Internal (Café Willis). Skip to the next section.

Restaurant Bar Internal (Café Willis)

• The following information is for the café.
• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 16m (17yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• The type of food served here is cold snacks as displayed.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Other View
  • The services on the floors which are not accessible are toilets, museum, a gallery and function rooms.
• Comments View
  • There are 15 deep steps between the first and second floors.
  • These steps are unmarked with a handrail to the right going up.

You are on Lift (1). Skip to the next section.

Lift (1)

• There is a lift for public use.
• The lift is located between the ground and first floors.
• The lift is a stair lift.
• The floors which are accessible by this lift are G-1.
• The lift is 16m (17yd) from main entrance.
• Staff do need to be notified for use of the lift.
• The lighting level in the lift is medium.

You are on Lift (2). Skip to the next section.

Lift (2)

• There is a lift for public use.
• The lift is located between the first and second floors.
• The lift is a stair lift.
• The floors which are accessible by this lift are 1-2.
• The lift is 5m (16ft 5in) from the first stairlift.
• Staff do need to be notified for use of the lift.
• The lighting level in the lift is medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 10m (32ft 10in) from the staircase.
  • The accessible toilet is located on the first floor.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 210cm x 145cm (6ft 11in x 4ft 9in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 100cm (3ft 3in).
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 116cm (3ft 10in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • Lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor.
  • The female and male toilets are approximately 13m (14yd 8in) from the staircase.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
• Comments View
  • Baby change facilities are located in the male and female standard toilets.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.