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Yiewsley Family Practice and High Street Practice

Yiewsley Health Centre, 20 High Street, Yiewsley, West Drayton, Middlesex, UB7 7DP

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Access Guide

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Introduction

  • Services / facilities within the building include two receptions, waiting area and consultation rooms.
  • Comments View
    • Two practices share Yiewsley Health Centre; Yiewsley Family Paractice and High Street Practice. .
    • The contact details for The High Street Practice are;.
    • Telephone: 01895 422 292.
    • Email: hillccg.highstreetpractice@nhs.net.
    • Website: http://www.highstreetpractice.nhs.net.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Drayton.
  • The nearest underground station is Uxbridge.

Parking (Staff and Blue Badge)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is located at the rear of the health centre.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 250cm x 490cm (8ft 2in x 16ft 1in).
    • The nearest designated bay is 63m (68yd 2ft) from the main entrance.
    • The furthest designated bay is 65m (71yd 3in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 150cm (4ft 11in).
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 154cm (5ft 1in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is steep.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • To the left facing the main entrance, there is an easy ramp, 75cm wide and without handrails.

Outside Access (Car Park Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are single.
  • The width of the door opening is 96cm (3ft 2in).

Reception (Yiewsley Family Practice)

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Opening Times View
    • Monday 08:00 - 12:00.
    • Monday 13:00 - 18:00.
    • Tuesday 08:00 - 12:00.
    • Tuesday 13:00 - 18:00.
    • Wednesday 08:00 - 12:00.
    • Wednesday 13:00 - 18:00.
    • Thursday 08:00 - 12:00.
    • Thursday 13:00 - 17:00.
    • Friday 08:00 - 12:00.
    • Friday 13:00 - 18:00.
    • Saturday Closed.
    • Sunday Closed.

Reception (High Street Practice)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Opening Times View
    • Monday 08:30 - 13:00.
    • Monday 14:00 - 21:00.
    • Tuesday 08:30 - 13:00.
    • Tuesday 13:30 - 18:30.
    • Wednesday 08:30 - 13:00.
    • Wednesday 13:30 - 18:30.
    • Thursday 08:30 - 13:00.
    • Thursday 13:30 - 18:30.
    • Friday 08:30 - 13:00.
    • Friday 13:30 - 18:30.
    • Saturday Closed.
    • Sunday Closed.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Consultancy Room

  • The consultation rooms all have level access and 79cm doors.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located off the main corridor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 84cm (2ft 9in).
  • The dimensions of the lift are 110cm x 115cm (3ft 7in x 3ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are 140cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • This accessible toilet is located off the rear corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is light.
    • The dimensions of the accessible toilet are 158cm x 144cm (5ft 2in x 4ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is no dropdown rail.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you enter.
    • The female toilet(s) is/are approximately 7m (7yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you enter.
    • The male toilet(s) is/are approximately 6m (6yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the female toilets.
    • The height of the baby change table once extended is 82cm (2ft 8in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • To gain access to standard toilets, please ask for the key at reception.
    • Standard toilets and also a children's toilets are located on the first floor.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.