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York Castle Museum

Eye of York, York, YO1 9RY

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Access Guide

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Introduction

  • Services / facilities within the building include a museum, gift shop, rotating exhibitions and a cafe set in a recreation of a Victorian street.
  • Services / facilities within the grounds include a riverside garden.

Opening Times

  • Monday 09:30 - 17:00.
  • Tuesday 09:30 - 17:00.
  • Wednesday 09:30 - 17:00.
  • Thursday 09:30 - 17:00.
  • Friday 09:30 - 17:00.
  • Saturday 09:30 - 17:00.
  • Sunday 09:30 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Castle Car Park.
    • The car park is located at the front of the venue, on Tower Street.
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 196cm (6ft 5in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the main entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Reception

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played In the Juke Box.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments
    • Ambient sounds and videos are played in some areas of the building
    • Lighting levels in the Victorian Street are variable, reflecting the passage of time throughout the day (photograph 3).
    • There are flashing lights in the Victorian Street as part of the 'sights and smells' which recreates a thunderstorm.
    • There are sounds and video in some of the first floor exhibitions.
    • Guides throughout can provide alternative routes for visitors wishing to avoid these areas.

Level Change (Female Prison Building)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you enter the venue, behind the reception desk.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you enter the venue.
  • There is/are 9 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments
    • There are 3 steps then a further 6 steps beyond the first landing of the ramp.
    • The ramp turns twice.

Museum

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • The availability of tactile signage does not depend on exhibition.
  • Braille signage for exhibits is not available.
  • Touch tours are available.
  • Video tours are not available.
  • There is not a hearing assistance system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask at reception.
  • Comments
    • Walking sticks are also available to borrow.
    • Relaxed openings are available where noises and sound effects will be turned off and all the main lights will be put on so there will be no dark areas or sudden sounds. Please contact the venue, or visit the venue's website, for more information.
    • A sensory box is available.
    • There are some wall mounted exhibits in cases, the height of these ranges from 125cm to 161cm.
    • There are some interactive exhibits, which are at a variety of heights.
    • The desks which the interactive exhibits are on are 90cm.
    • There are some audio exhibits in the 1914 exhibition.
    • The height to the controls is 88cm - 101cm.
    • There are videos with subtitles in the exhibits on the first floor of the female prison.
    • Some of the videos in the Debtor's Prison have subtitles.
    • The video in the 1914 entertainment room does not have subtitles.
    • There are touchscreens in some rooms.
    • The height to the top of the touchscreens ranges from 98cm - 111cm.
    • Clear directional signage is available throughout the building.
    • The width of the prison doors ranges from 62cm - 69cm.
    • Some have a shallow step in the doorway.
    • There are seats around the museum.
    • Some of the seats are bench seats with armrests.
    • A 50% discount is available for visitors with mobility issues who wish to take the 'Ground Floor' tour.
    • A large print access guide is available for visitors which provides an accessible route plan around the museum.
    • Photographs 27-30 show some of the exhibits on the first floor of the female prison building.

Other Floors (Female Prison Building)

  • Steps
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other
    • The area(s)/service(s) on the floors which are not accessible is/are the Period Rooms, Toy Stories, Shaping The Body, and Standard Toilets.
  • Comments
    • These stairs are used for going up.
    • There are similar stairs leading up from the Period Rooms to the Toy Stories exhibit (photograph 2).
    • The stairs are not clearly marked and have handrails on both sides.
    • There are similar stairs down into the Shaping the Body exhibit from the Toy Stories exhibit and leading towards the exit stairs (photograph 4).
    • The stairs are clearly marked and have handrails on both sides and the centre.
    • There are similar stairs leading down from the Shaping the Body exhibit to the Victorian Street (photograph 5).

Victorian Street

  • The Victorian Street is located in the Female Prison Building, at the top of the ramp.
  • The entrance is 32m from the main entrance.
  • There are no doors.
  • The entrance is 235cm wide.
  • There is a second entrance.
  • There are no doors at the second entrance.
  • The entrance is 164cm wide.
  • There is level access to the entrance.
  • Clear signage is available and the ground floor route guide shows visitors the route through the ground floor area of the Female Prison Building.
  • The street has sights, smells and sounds.
  • The main street is cobbled.
  • There are flagstone pavings to either side of the main street for wheelchair access.
  • Some of the buildings can be entered.
  • The width of the doors ranges from 76cm - 93cm.
  • Some of the doorways have ramps in the entrances. Some of the ramps are easy, some are steep.
  • There is a gulley towards middle of the main street, as it opens out.
  • Seating is available in the main areas of the street.

Level Change (Cocoa Room)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located towards the rear of the Victorian Street, in the entrance to the cocoa room.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 86cm (2ft 10in).
  • Comments
    • There is a steep ramp, 108cm wide, near to the toilets which accesses this area (photographs 3 and 4).
    • The entrance here is 74cm wide.

Eating and Drinking (Cafe 68 at York Castle Museum)

  • The following information is for the cafe.
  • The cafe is located to the right as you enter the building.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 101cm (3ft 4in).
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Counter (Gift Shop)

  • The counter is 15m (16yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 104cm (3ft 5in).
  • The height of the counter is medium height (77cm - 109cm).
  • There is a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments
    • The gift shop has a recreated traditional sweet shop (photographs 7 and 8).
    • The entrance does not have any doors and has a clear width of 89cm.

Outside Access (Debtor's Prison Building Entrance)

  • This information is for the entrance located to the front right of the museum as you enter, beyond the cafe.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 83cm (2ft 9in).

Level Change (Debtor's Prison Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of and immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Debtor's Prison Building Accessible Entrance)

  • This information is for the entrance located to the right of the museum as you enter, beyond the cafe and gift shop.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 110cm (3ft 7in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 116cm (3ft 10in).
  • Comments
    • This entrance is also the exit for all visitors.
    • The entrance has clear signage showing which entrances visitors should use.

Level Change (Debtor's Prison Building Accessible Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located between the two sets of doors.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Outside Access (Debtor's Prison Ground Floor Rooms Entrance)

  • This information is for the entrance located to the left of the prison building as you enter from the debtor's prison building accessible entrance.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 119cm (3ft 11in).
  • Second set of doors
    • There is a second set of doors.
    • There are no doors at this entrance.
    • The width of the door opening is 76cm (2ft 6in).
  • Comments
    • This is the exit from the prison exhibition and can be used for access to the prison and the Sixties exhibits avoiding the stairs.

Lift (Debtor's Prison Building)

  • There is a lift for public use.
  • The lift is located to the left as you enter via the debtor's prison building accessible entrance.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is approximately 3m (3yd 10in) from the Debtor's Prison Accessible Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (1914 Exhibition)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the first floor, to the left as you exit the lift.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Other Floors (Debtor's Prison Building)

  • Steps
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments
    • These stairs are located on the route leading from the 1914 exhibition to the yard.
    • These stairs can be avoided by backtracking through the 1914 exhibition to the lift.

Outside Access (The Yard)

  • This information is for the entrance located on the ground floor, at the rear of the debtor's prison building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 83cm (2ft 9in).

Parks and Gardens

  • The park or garden does have footpaths.
  • The path(s) has a / have compact earth and concrete surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.
  • There are easy, moderate and steep slopes on the paths.
  • There are some bench seats situated along the paths for people to rest.
  • Comments
    • There are 2 sets of medium height steps to access the lower areas of the garden.
    • There are 15+ steps.
    • The steps have handrails on the left going up.
    • The ramps overcome the steps.

Outside Access (The Sixties)

  • This information is for the entrance located to the left of the yard.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 86cm (2ft 10in).

Accessible Toilet (Female Prison Building)

  • Location and Access
    • There are accessible toilet facilities within this venue.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the victorian street entrance.
    • This accessible toilet is located at the far end of the victorian street, on the right, as you enter from the Victorian Street entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 98cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 206cm x 205cm (6ft 9in x 6ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 153cm (5ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There is not a mirror.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 132cm (4ft 4in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet cubicle.
    • The height of the baby change table once extended is 89cm (2ft 11in).
  • Comments
    • The accessible toilets are beyond the female prison building ramp and steps.

Accessible Toilet (Debtor's Prison Building)

  • Location and Access
    • There are accessible toilet facilities within this venue.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the Debtor's Prison Building Accessible Entrance.
    • This accessible toilet is located ahead to the left as you enter the Debtor's Prison Building.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 180cm x 196cm (5ft 11in x 6ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 108cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 116cm (3ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet cubicle.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Standard Toilet(s) (Female Prison Building)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilet facilities that were surveyed are located to the far end of the victorian street on the right as you enter from the Victorian Street entrance.
    • The female and male toilets are approximately 49m (53yd 1ft) from the Victorian Street entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Comments
    • The standard toilets are beyond the ramps and steps at the entrance to the female prison building.

Standard Toilet(s) (Debtor's Prison Building)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilet facilities that were surveyed are located ahead to the left as you enter the Debtor's Prison Building.
    • The female and male toilets are approximately 5m (5yd 1ft) from the Debtor's Prison Building Accessible Entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the grounds surrounding the venue.
  • Comments
    • A written FAQ is available.
    • The museum has a designated Dementia Friend.