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Hamilton Central Station

Station Road, New Cross, Hamilton, South Lanarkshire, ML3 6PB

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.

Assisted Travel Contact Information

  • Assisted Travel Helpline telephone number: 0800 912 2 901
  • Assisted Travel Text Relay service (for the hard of hearing): 18001 0800 912 2 901
  • Http://www.scotrail.co.uk/facilities/disability-and-inclusion.

Opening Times

  • Monday 06:20 - 23:20.
  • Tuesday 06:20 - 23:20.
  • Wednesday 06:20 - 23:20.
  • Thursday 06:20 - 23:20.
  • Friday 06:20 - 23:20.
  • Saturday 06:20 - 23:20.
  • Sunday 09:10 - 16:30.

Parking

  • The venue does not have its own car park.

Outside Access (Kemp Street Platform 1 Entrance)

  • This information is for the entrance located on Kemp Street.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 180cm (5ft 11in).

Level Change (Kemp Street Platform 1 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is moderate.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Outside Access (Duke Street Platform 2 Entrance)

  • This information is for the entrance located on Duke Street.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 180cm (5ft 11in).

Level Change (Duke Street Platform 2 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is moderate.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Bus Station Platform 2 Entrance)

  • This information is for the entrance located next to the ticket office.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 270cm (8ft 10in).

Level Change (Bus Station Platform 2 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Reception (Ticket Office)

  • The desk/counter is 6m (6yd 1ft) from the bus station platform 2 entrance.
  • There is not level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • At time of survey the booking office was closed (March 2017).

Level Change (Ticket Office)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you face the counter.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The width of the ramp/slope is 120cm (3ft 11in).

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 23.20 - 06.30 Monday to Saturday and 16.30 - 06.30 on Sundays.
  • There is a ticket office.
  • The ticket office is located just outside platform 2.
  • The ticket office is 4m (4yd 1ft) from the bus station platform 2 entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for ScotRail.
  • There is a taxi rank at the station.
  • The taxi rank is located next to platform 2.
  • The taxi rank is 10m (10yd 2ft) from the bus station platform 2 entrance.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Assistance can only be provided if booked in advance via the helpline.
    • There is seating with armrests and a shelter on both platforms.

Level Change (Footbridge)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the footbridge.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on platforms 1 and 2.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.