You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a sauna, cafe, fitness suite, rooms and a sports hall.

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• Comments View
  • All the services in the venue except the rooms are available to the general public.
  • Criteria must be met to be considered for a room.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in March 2021.
• There is a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are wall mounted.
• Hand sanitisers are available inside the venue.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is not a one-way system throughout.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• Toilets are available.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Walthamstow.
• There is a bus stop within 150m (164yds) of the venue.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Walthamstow Central.
• The nearest underground station is Walthamstow Central.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located around the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 320cm (10ft 6in x 10ft 6in).
  • The nearest Blue Badge bay is 28m (30yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 33m (36yd 3in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are additional standard bays at the rear of the venue.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The bell is in a suitable position to allow wheelchair users to gain access.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 98cm (3ft 3in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading up to the entrance.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.
• The width of the ramp/slope is 125cm (4ft 1in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading up to the entrance.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• The ramp/slope does bypass the step(s).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.

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• Comments View
  • There are security barriers next to the reception at a width of 85cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in some parts of the venue.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are varied.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
• The lift is 10m (32ft 10in) from main entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 130cm (3ft 7in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is low.

You are on Room. Skip to the next section.

Room

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• General Information View
  • There are 150 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 150 standard rooms on other floors.
• Accessible Rooms View
  • There are not accessible ensuite facilities.
• Auxiliary Aids - General View
  • Assistance dogs are not welcome to stay with guests in rooms.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.
• Comments View
  • There are an additional 100 standard rooms in other buildings around the venue.
  • The rooms are on level two and above.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the cafe.
• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 13m (14yd 8in) from the main entrance.
• The distance between the floor and the lowest table is 38cm (1ft 3in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located at the rear of the venue.
  • The fitness suite is 32m (34yd 2ft) from the main entrance.
  • There is level access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are heavy.
  • The opening is 116cm (3ft 10in) wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing loop is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
  • This accessible toilet is located next to reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 140cm x 325cm (4ft 7in x 10ft 8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (Cafe). Skip to the next section.

Accessible Toilet (Cafe)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
  • This accessible toilet is located in the cafe area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 150cm (4ft 11in x 4ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the toilet area.
  • The height of the baby change table once extended is 84cm (2ft 9in).
• Comments View
  • There is a hand dryer outside the cubicle at a height of 120cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located next to reception.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the cafe area.
  • The shared toilet(s) is/are approximately 26m (28yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are bright.
• Comments View
  • There are additional standard toilets available in the standard changing rooms.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the main entrance.
• The standard changing room(s) is/are approximately 8m (8yd 2ft) from the reception desk.
• The standard changing room(s) is/are approximately 30m (32yd 2ft) from the fitness suite.
• The standard changing room(s) surveyed is/are located on the right as you enter.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via 2 deep steps.

You are on Standard Shower. Skip to the next section.

Standard Shower

• Shower facilities are available.
• The shower(s) surveyed is/are located in the standard changing rooms.
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via 2 deep steps.

You are on Level Change (Standard Shower). Skip to the next section.

Level Change (Standard Shower)

• There are steps to access this area / service.
• The steps are located leading into the shower.
• There is / are 2 step(s) to the area / service.
• Lighting levels at the steps are low.
• The steps are not clearly marked.
• The steps are deep.
• The steps do not have handrails.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.

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• Comments View
  • Assistance dogs are welcome everywhere in the venue except when staying in a room.