Access Guide
Introduction
- Services / facilities within the building include a sauna, cafe, fitness suite, rooms and a sports hall.
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Comments
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- All the services in the venue except the rooms are available to the general public.
- Criteria must be met to be considered for a room.
Location
- The venue is situated within the centre of the area.
- This venue is situated in Walthamstow.
- There is a bus stop within 150m (164yds) of the venue.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Walthamstow Central.
- The nearest underground station is Walthamstow Central.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located around the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 320cm x 320cm (10ft 6in x 10ft 6in).
- The nearest Blue Badge bay is 28m (30yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 33m (36yd 3in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
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Comments
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- There are additional standard bays at the rear of the venue.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The bell is in a suitable position to allow wheelchair users to gain access.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 98cm (3ft 3in) wide.
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading up to the entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
- The width of the ramp/slope is 125cm (4ft 1in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading up to the entrance.
- There is/are 3 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- The ramp/slope does bypass the step(s).
Reception
- The desk/counter is 3m (3yd 10in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
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Comments
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- There are security barriers next to the reception at a width of 85cm.
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Opening Times
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- Reception is staffed 24 hours per day.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in some parts of the venue.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are varied.
- Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
- The lift is 10m (32ft 10in) from main entrance.
- Staff do need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 110cm x 130cm (3ft 7in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is low.
Room
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General Information
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- There are 150 rooms in total.
- There are 0 standard ground floor rooms.
- There are 150 standard rooms on other floors.
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Accessible Rooms
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- There are not accessible ensuite facilities.
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Auxiliary Aids - General
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- Assistance dogs are not welcome to stay with guests in rooms.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
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Comments
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- There are an additional 100 standard rooms in other buildings around the venue.
- The rooms are on level two and above.
Restaurant Bar Internal
- The following information is for the cafe.
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the service counter.
- There is ample room for a wheelchair user to manoeuvre.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 13m (14yd 8in) from the main entrance.
- The distance between the floor and the lowest table is 38cm (1ft 3in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals.
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Opening Times
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- Monday 07:00 - 09:00.
- Monday 12:00 - 14:30.
- Monday 17:00 - 19:00.
- Tuesday 07:00 - 09:00.
- Tuesday 12:00 - 14:30.
- Tuesday 17:00 - 19:00.
- Wednesday 07:00 - 09:00.
- Wednesday 12:00 - 14:30.
- Wednesday 17:00 - 19:00.
- Thursday 07:00 - 09:00.
- Thursday 12:00 - 14:30.
- Thursday 17:00 - 19:00.
- Friday 07:00 - 09:00.
- Friday 12:00 - 14:30.
- Friday 17:00 - 19:00.
- Saturday 07:00 - 09:00.
- Saturday 17:00 - 19:00.
- Sunday 07:30 - 09:30.
- Sunday 17:00 - 19:00.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located at the rear of the venue.
- The fitness suite is 32m (34yd 2ft) from the main entrance.
- There is level access to the fitness suite.
- There are doors into the fitness suite.
- The doors open away from you (push).
- The doors are heavy.
- The opening is 116cm (3ft 10in) wide.
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Fitness Suite (General)
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- Staff receive no training in assisting disabled people.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
- This accessible toilet is located next to reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 140cm x 325cm (4ft 7in x 10ft 8in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Accessible Toilet (Cafe)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
- This accessible toilet is located in the cafe area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 76cm (2ft 6in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 150cm (4ft 11in x 4ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the toilet area.
- The height of the baby change table once extended is 84cm (2ft 9in).
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Comments
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- There is a hand dryer outside the cubicle at a height of 120cm.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located next to reception.
- The female toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located in the cafe area.
- The shared toilet(s) is/are approximately 26m (28yd 1ft) from the main entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels are bright.
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Comments
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- There are additional standard toilets available in the standard changing rooms.
Standard Changing Room
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 10m (10yd 2ft) from the main entrance.
- The standard changing room(s) is/are approximately 8m (8yd 2ft) from the reception desk.
- The standard changing room(s) is/are approximately 30m (32yd 2ft) from the fitness suite.
- The standard changing room(s) surveyed is/are located on the right as you enter.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is not level access to the shower facilities.
- The shower cubicle(s) / area is / are accessed via 2 deep steps.
Standard Shower
- Shower facilities are available.
- The shower(s) surveyed is/are located in the standard changing rooms.
- There is not level access to the shower facilities.
- The shower cubicle(s) / area is / are accessed via 2 deep steps.
Level Change (Standard Shower)
- There are steps to access this area / service.
- The steps are located leading into the shower.
- There is / are 2 step(s) to the area / service.
- Lighting levels at the steps are low.
- The steps are not clearly marked.
- The steps are deep.
- The steps do not have handrails.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
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Comments
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- Assistance dogs are welcome everywhere in the venue except when staying in a room.