You are on Introduction. Skip to the next section.

Introduction

• Live Ability is located in a cabin on the site of The Mall Shopping Centre.
• It can be accessed by vehicle for drop-off or otherwise via the shopping centre.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Walthamstow.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Walthamstow Central.
• The nearest underground station is Walthamstow Central.
• The venue is in a shopping mall.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 14:00.
• Tuesday 10:00 - 16:30.
• Wednesday Closed.
• Thursday 10:00 - 16:30.
• Friday 10:00 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Parking (The Mall). Skip to the next section.

Parking (The Mall)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park type is multi storey.
  • The car park is underneath the shopping centre.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 340cm x 480cm (11ft 2in x 15ft 9in).
  • The nearest designated bay is 8m (26ft 3in) from the Upper Parking Level entrance.
  • The furthest designated bay is 50m (55yd) from the Upper Parking Level entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a dropped kerb / non stepped access from the car park to the venue.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Although there is no marked drop-off point it is possible to drop-off outside the cabin.
  • Parking is free for customers of Live Ability only.

You are on Outside Access (Upper Parking Level Entrance). Skip to the next section.

Outside Access (Upper Parking Level Entrance)

• This information is for the entrance located in Zone 1 of the car park.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 134cm (4ft 5in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 138cm (4ft 6in) wide.

You are on Level Change (Upper Parking Level Entrance). Skip to the next section.

Level Change (Upper Parking Level Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

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• Comments View
  • There is an identical entrance which serves Zones 2 and 3.

You are on Outside Access (Access From Shopping Centre). Skip to the next section.

Outside Access (Access From Shopping Centre)

• This information is for the entrance located on the ground floor of the shopping centre.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 132cm (4ft 4in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 144cm (4ft 9in) wide.
• Comments View
  • The automatic doors are push pad operated.
  • The pad is at a convenient height for wheelchair users.

You are on Level Change (Access From Shopping Centre). Skip to the next section.

Level Change (Access From Shopping Centre)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the cabin.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are permanently held open.
• The door opening is 86cm (2ft 10in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The width of the ramp or slope is 130cm (4ft 3in).

You are on Reception. Skip to the next section.

Reception

• The desk is 7m (22ft 12in) from the main entrance .
• There is level access to reception from the entrance.
• The reception desk is low height.
• Lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in some parts of the venue.
• Lighting levels are bright.

You are on Shopmobility. Skip to the next section.

Shopmobility

• Route maps are not available.
• Manual wheelchairs are available.
• Powered wheelchairs are available.
• Powered scooters are available.
• Equipment does have to be booked in advance.
• There is a hire charge.
• Escorts are normally available to assist around town / city.
• Escorts do need to be booked in advance.
• Trained escorts are available for people with a visual impairment.
• Visual escorts do need to be booked in advance.
• Trained escorts are not available for people with a hearing impairment.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest adapted toilet is located on the first floor of the shopping centre.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located immediately beyond the main entrance.
  • The female and male toilets are 2m (6ft 7in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.