You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Warrington Central.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Winwick Street 1). Skip to the next section.

Outside Access (Winwick Street 1)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

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• Comments View
  • This entrance is located opposite the taxi rank.

You are on Level Change (Winwick Street 1). Skip to the next section.

Level Change (Winwick Street 1)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 5 step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Outside Access (Winwick Street 2). Skip to the next section.

Outside Access (Winwick Street 2)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 150cm (4ft 11in).

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• Comments View
  • This entrance is located on Winwick Street opposite the Hop Pub.

You are on Level Change (Winwick Street 2). Skip to the next section.

Level Change (Winwick Street 2)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

• This information is for the entrance located to the rear of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 92cm (3ft).

You are on Level Change (Rear Entrance). Skip to the next section.

Level Change (Rear Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope gradient is slight.

You are on Reception (Information Centre and Ticket Office). Skip to the next section.

Reception (Information Centre and Ticket Office)

• The desk/counter is 22m (24yd 2in) from the Winwick Street 2 entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 15/05/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are heavy double doors to access the ticket office and information counter.
  • The opening is 95cm wide for a single leaf.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Bus Station. Skip to the next section.

Bus Station

• The station is staffed.
• There are generally 6 member(s) of staff on duty.
• There is not an office to obtain help (other than the ticket office).
• There is a ticket office / travel centre.
• The ticket office / travel centre is located ahead from the Winnick Street entrance 2.
• The ticket office / travel centre is 15m (16yd 1ft) from the Winnick Street entrance 2.
• There are 18 stands / bays.
• The stands which have level access are 18.
• The bus companies operating within this station are Warrington, Ariva, First Manchester and National Express.
• There is a taxi rank at the station.
• The taxi rank is located in front of Winwick Street 1 entrance.
• The taxi rank is 22m (24yd 2in) from the Winwick Street 1 entrance.
• There is not a wheelchair to borrow.
• Shops and services within the station include a newsagents, mobile phone shop, Minnie Moos Cafe and Froth Coffee Shop. There is also access to Golden Square Shopping Centre from within the bus terminal.
• All key concourse shops and services have level access.

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• Comments View
  • The ticket office is open 08:00 to 17:00 Monday to Friday, and 08:00 to 14:45 Saturday.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are Bus Station and Golden Square Shopping Centre.
  • The floors which are accessible by escalator are bus station and Golden Square Shopping Centre.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are bright.
• Comments View
  • The entrance to the shopping centre is closed at 6pm daily.
• Comments View
  • The entrance to the shopping centre is closed at 6pm daily.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the Bus Station.
• The lift is a standard lift.
• The floors which are accessible by this lift are Bus Station and Golden Square Shopping Centre.
• The lift is approximately 46m (50yd 11in) from the rear entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located beyond the ticket office and to the left.
  • The facility is approximately 68m (74yd 1ft) from the Winwick Street 2 entrance.
  • There is level access into the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from the information centre or a member of security staff.
  • The door opens outwards.
  • The width of the door is 90cm (2ft 11in).
  • The dimensions of the facility are 230cm x 270cm (7ft 7in x 8ft 10in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on one side only.
  • The transfer space on the left as you face the toilet is 110cm (3ft 7in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on the left.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on the left.
  • Disposal facilities are available.
  • A privacy screen is not available.
  • Wide tear off paper roll is not available.
  • The facility has not got a non-slip floor.
  • A functioning emergency alarm is available.
  • It is a push button style alarm.
• Comments View
  • At the time of the most recent survey in April 2023, these facilities had been closed and unavailable for a long period. It is unknown when they will open again.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located beyond the ticket office and to the left.
  • The female and male toilets are approximately 70m (76yd 1ft) from the Winwick Street 2 entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located at either side of the female and male standard toilets.
  • The height of the baby change table once extended is 110cm (3ft 7in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • At the time of the most recent survey in April 2023, these facilities had been closed and unavailable for a long period. It is unknown when they will open again.
  • There is a turnstile entrance to enter the standard toilets.
  • There is a charge of 20 pence at the turnstiles to enter.
  • The toilet facilities are closed at 21:00 daily and 17:30 on Sundays and Bank Holidays.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.