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Leamington Spa Station

Old Warwick Road, Leamington Spa, Warwickshire, CV31 3NS

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Access Guide

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Introduction

  • Services / facilities within the building include Little Italy Cafe and Pumpkin Cafe.

COVID-19 Information

  • The information in this section was taken in June 2021.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 55cm.
  • Hand sanitisers are available inside the venue.
  • There are further hand sanitisers throughout the station.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is a one way system on the stairs leading to the platforms.
  • There are restrictions on the number of people using the lifts.
  • There is barriers creating a one way system on the ground floor.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • Both accessible toilets in the station are available.
  • The standard toilets on platform 2 are in use.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Hours (Ticket Office)

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 7 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 540cm (11ft 10in x 17ft 9in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Photograph 6 shows the bus stop in the car park to the right of the building.
    • Photograph 7 shows the taxi waiting area to the far right of the building.
    • Photographs 8, 9, 10 and 11 show the overspill car park to the left of the station accessed from Old Warwick Road.
    • This car park has electric charging points.

Access Point (Pedestrian Access - Old Warwick Road)

  • Access Point View
    • This information is for the access point located off Old Warwick Road.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is no gate at this access point.
  • Ramp/Slope View
    • The ramp/slope is located beyond the access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
  • Comments View
    • Photograph 8 shows the zebra crossing immediately beyond the pedestrian access leading to the main entrance.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception (Ticket Office)

  • The desk/counter is 8m (8yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/06/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • Ticket machines are available inside and outside the station.
    • Photograph 3 shows the ticket machines to the right of the ticket office.
    • The ticket machines are touch screens and have adjustable height controls.
    • There is bench seating available in the ticket office area.
    • There are ticket barriers located beyond the main entrance, to the left of the ticket office.
    • There is an accessible gate to the left and right of the ticket barriers.
    • Photograph 6 shows the accessible ticket gate which are 108cm wide.
    • These gates are operated by staff.
    • Photograph 7 shows the slight narrow slope immediately beyond the accessible gate.
    • The standard ticket barriers are 61cm wide.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Photograph 4 shows the photo booth and the cash machine that are located to the left as you enter the building.

Train Station

  • There are generally 5 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the right as you enter through the main entrance.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies operating from within this station are Chiltern Railways, CrossCountry and West Midlands Railways.
  • The train companies that operate within this station include:.
  • Please click here for access information for Chiltern Railways.
  • Please click here for access information for CrossCountry.
  • Please click here for access information for West Midlands Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right you face the building.
  • The taxi rank is 20m (21yd 2ft) from the main entrance.
  • Shops and services within the station include Pumpkin Cafe on platform 2 and Little Italy Cafe on platform 3.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2, 3, 4.
  • The platform(s) accessed by lift is / are 1, 2, 3, 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1, 2. 3, and 4.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • The platforms are level with a tarmac surface.
    • There is a band of tactile paving approximately 1m from the platform edge.
    • There are portable ramps available on all platforms to access trains, as seen in photograph 6.
    • There is bench seating at intervals located along the platforms.
    • There are bicycle racks available on each platform.
    • There is a well tended garden located at the end of platform 2 as you exit the lift, as seen in photographs 10 and 11.

Other Floors (Platforms 1 and 2)

  • Steps View
    • The floors which are accessible by stairs are Station to Platforms.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • These stairs are located to the left beyond the ticket barriers and are approximately 8m from the main entrance.

Lift (Platforms 1 and 2)

  • There is a lift for public use.
  • The lift is located to the left immediately after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Station to Platforms.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 7m (7yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 111cm (3ft 8in).
  • The dimensions of the lift are 161cm x 140cm (5ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Entrance (Pumpkin Café - Platforms 1 and 2)

  • This information is for the entrance located on platforms 1 and 2.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The door(s) is/are double width.
    • The width of the door opening is 122cm.
  • Comments View
    • This entrance is left and ahead as you exit the lift and is approximately 30m from the lift.

Eating and Drinking (Pumpkin Café)

  • The following information is for the café.
  • The café is located to the left and ahead as you leave the lift on platforms 1 and 2.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the café entrance.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet (Platforms 1 and 2)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 6m (6yd 1ft) from the lift for platforms 1 and 2.
    • This accessible toilet is located opposite the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 220cm x 225cm (7ft 3in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 150cm (4ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 140cm (4ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s) (Platforms 1 and 2)

Other Floors (Platforms 2 and 3)

  • Steps View
    • The floors which are accessible by stairs are Station to Platforms.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • These steps are located at the end of the main corridor beyond the ticket barrier, and are approximately 38m from the main entrance.

Lift (Platforms 3 and 4)

  • There is a lift for public use.
  • The lift is located through the ticket barriers and ahead.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Station to Platforms.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 27m (29yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Entrance (Little Italy Café - Platforms 3 and 4)

  • This information is for the entrance located to the right and ahead as you exit the lift on platforms 3 and 4.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • This entrance is 21m from the lift.

Eating and Drinking (Little Italy Café)

  • The following information is for the café.
  • The café is located on platforms 3 and 4.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The nearest table is approximately 2m (2yd 7in) from the entrance.
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The connecting door between the waiting room on platforms 3 and 4 can be seen in photograph 4.

Waiting Rooms

  • The doors to enter both waiting rooms are double, open away from you automatically via push pad button and are 115cm wide.
  • The height of the push pad is 95cm.
  • Photographs 1, 2, 3 and 4 show the waiting room for platforms 1 and 2.
  • This waiting room is located to the left and ahead as you exit the lift, and is approximately 20m from the lift.
  • Photographs 5, 6, 7 and 8 show the waiting room for platforms 3 and 4.
  • This waiting room is located to the right and ahead as you exit the lift and is approximately 48m from the lift.
  • Photograph 8 also shows the connecting doors between the waiting room and Little Italy Café.
  • These doors are 107 wide and has one one leaf permanently held open.
  • There is bench seating available in both rooms.
  • There is a visual timetable and audio announcements available in each room.

Accessible Toilet (Platforms 3 and 4)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 21m (22yd 2ft) from the lift for platforms 3 and 4.
    • This accessible toilet is located to the right of the waiting room.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 270cm x 277cm (8ft 10in x 9ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 214cm (7ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 112cm (3ft 8in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.