You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Little Italy Cafe and Pumpkin Cafe.

You are on Opening Hours (Ticket Office). Skip to the next section.

Opening Hours (Ticket Office)

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 7 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 540cm (11ft 10in x 17ft 9in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Photograph 6 shows the bus stop in the car park to the right of the building.
  • Photograph 7 shows the taxi waiting area to the far right of the building.
  • Photographs 8, 9, 10 and 11 show the overspill car park to the left of the station accessed from Old Warwick Road.
  • This car park has electric charging points.

You are on Access Point (Pedestrian Access - Old Warwick Road). Skip to the next section.

Access Point (Pedestrian Access - Old Warwick Road)

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• Access Point View
  • This information is for the access point located off Old Warwick Road.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located beyond the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
• Comments View
  • Photograph 8 shows the zebra crossing immediately beyond the pedestrian access leading to the main entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 144cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 8m (8yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 17/06/2021.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • Ticket machines are available inside and outside the station.
  • Photograph 3 shows the ticket machines to the right of the ticket office.
  • The ticket machines are touch screens and have adjustable height controls.
  • There is bench seating available in the ticket office area.
  • There are ticket barriers located beyond the main entrance, to the left of the ticket office.
  • There is an accessible gate to the left and right of the ticket barriers.
  • Photograph 6 shows the accessible ticket gate which are 108cm wide.
  • These gates are operated by staff.
  • Photograph 7 shows the slight narrow slope immediately beyond the accessible gate.
  • The standard ticket barriers are 61cm wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Photograph 4 shows the photo booth and the cash machine that are located to the left as you enter the building.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 5 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located to the right as you enter through the main entrance.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies operating from within this station are Chiltern Railways, CrossCountry and West Midlands Railways.
• The train companies that operate within this station include:.
• Please click here for access information for Chiltern Railways.
• Please click here for access information for CrossCountry.
• Please click here for access information for West Midlands Railway.
• There is a taxi rank at the station.
• The taxi rank is located to the right you face the building.
• The taxi rank is 20m (21yd 2ft) from the main entrance.
• Shops and services within the station include Pumpkin Cafe on platform 2 and Little Italy Cafe on platform 3.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 1, 2, 3, 4.
• The platform(s) accessed by lift is / are 1, 2, 3, 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1, 2. 3, and 4.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • The platforms are level with a tarmac surface.
  • There is a band of tactile paving approximately 1m from the platform edge.
  • There are portable ramps available on all platforms to access trains, as seen in photograph 6.
  • There is bench seating at intervals located along the platforms.
  • There are bicycle racks available on each platform.
  • There is a well tended garden located at the end of platform 2 as you exit the lift, as seen in photographs 10 and 11.

You are on Other Floors (Platforms 1 and 2). Skip to the next section.

Other Floors (Platforms 1 and 2)

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• Steps View
  • The floors which are accessible by stairs are Station to Platforms.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • These stairs are located to the left beyond the ticket barriers and are approximately 8m from the main entrance.

You are on Lift (Platforms 1 and 2). Skip to the next section.

Lift (Platforms 1 and 2)

• There is a lift for public use.
• The lift is located to the left immediately after the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are Station to Platforms.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 7m (7yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 111cm (3ft 8in).
• The dimensions of the lift are 161cm x 140cm (5ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Entrance (Pumpkin Café - Platforms 1 and 2). Skip to the next section.

Entrance (Pumpkin Café - Platforms 1 and 2)

• This information is for the entrance located on platforms 1 and 2.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The door(s) is/are double width.
  • The width of the door opening is 122cm.
• Comments View
  • This entrance is left and ahead as you exit the lift and is approximately 30m from the lift.

You are on Eating and Drinking (Pumpkin Café). Skip to the next section.

Eating and Drinking (Pumpkin Café)

• The following information is for the café.
• The café is located to the left and ahead as you leave the lift on platforms 1 and 2.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 4m (4yd 1ft) from the café entrance.
• The standard height for tables is 73cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Toilet (Platforms 1 and 2). Skip to the next section.

Accessible Toilet (Platforms 1 and 2)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 6m (6yd 1ft) from the lift for platforms 1 and 2.
  • This accessible toilet is located opposite the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 220cm x 225cm (7ft 3in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 150cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 140cm (4ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s) (Platforms 1 and 2). Skip to the next section.

Standard Toilet(s) (Platforms 1 and 2)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platforms 1 and 2.
  • The female and male toilets are approximately 37m (40yd 1ft) from the lift for platforms 1 and 2.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Other Floors (Platforms 2 and 3). Skip to the next section.

Other Floors (Platforms 2 and 3)

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• Steps View
  • The floors which are accessible by stairs are Station to Platforms.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • These steps are located at the end of the main corridor beyond the ticket barrier, and are approximately 38m from the main entrance.

You are on Lift (Platforms 3 and 4). Skip to the next section.

Lift (Platforms 3 and 4)

• There is a lift for public use.
• The lift is located through the ticket barriers and ahead.
• The lift is a standard lift.
• The floors which are accessible by this lift are Station to Platforms.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 27m (29yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Entrance (Little Italy Café - Platforms 3 and 4). Skip to the next section.

Entrance (Little Italy Café - Platforms 3 and 4)

• This information is for the entrance located to the right and ahead as you exit the lift on platforms 3 and 4.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • This entrance is 21m from the lift.

You are on Eating and Drinking (Little Italy Café). Skip to the next section.

Eating and Drinking (Little Italy Café)

• The following information is for the café.
• The café is located on platforms 3 and 4.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• The nearest table is approximately 2m (2yd 7in) from the entrance.
• The standard height for tables is 76cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The connecting door between the waiting room on platforms 3 and 4 can be seen in photograph 4.

You are on Waiting Rooms. Skip to the next section.

Waiting Rooms

• The doors to enter both waiting rooms are double, open away from you automatically via push pad button and are 115cm wide.
• The height of the push pad is 95cm.
• Photographs 1, 2, 3 and 4 show the waiting room for platforms 1 and 2.
• This waiting room is located to the left and ahead as you exit the lift, and is approximately 20m from the lift.
• Photographs 5, 6, 7 and 8 show the waiting room for platforms 3 and 4.
• This waiting room is located to the right and ahead as you exit the lift and is approximately 48m from the lift.
• Photograph 8 also shows the connecting doors between the waiting room and Little Italy Café.
• These doors are 107 wide and has one one leaf permanently held open.
• There is bench seating available in both rooms.
• There is a visual timetable and audio announcements available in each room.

You are on Accessible Toilet (Platforms 3 and 4). Skip to the next section.

Accessible Toilet (Platforms 3 and 4)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 21m (22yd 2ft) from the lift for platforms 3 and 4.
  • This accessible toilet is located to the right of the waiting room.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 270cm x 277cm (8ft 10in x 9ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 214cm (7ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 112cm (3ft 8in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.