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Waterloo Underground Station - Alighting and Transferring from the Jubilee Line

York Road, London, SE1 7ND

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Access Guide

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Introduction - Alighting/Transferring

  • Exit Points View
    • There is step free access, via lift, from the Jubilee line to exit 2 (Waterloo Road) in the mainline station.
      It is also possible to take another lift up to the mainline station concourse from the Waterloo Road concourse area.
      From the mainline concourse you can use exit 3 (Cab Road) to get level access out to Cab Road or use the stepped exits 5 or 6 towards Waterloo Bridge and the South Bank respectively.
      All other exits are accessed via steps, escalators or a combination of the two.
      The central platform exits give access to the lift.
  • Exit Route Summary View
    • The easiest way to exit the station from the Jubilee line is via exit 2 (Waterloo Road).
      This access guide describes this step/escalator free route in detail (Route 1).
      The approximate distance of this route is 130 metres.
  • Line Transfer Summary View
    • Access to the Bakerloo line (northbound) from the Jubilee line is via lift (or escalators), travelator then steps (Route 2).
      The approximate distance of this route is 230 metres (not including travelator or steps).
      Access to the Bakerloo line (southbound) from the Jubilee line is via lift (or escalators), travelator then slopes or steps (Route 3).
      The approximate distance of this route is 240 metres (not including travelator or steps).
      Access to the Northern line from the Jubilee line is via lift (or escalators), travelator then steps (Route 4).
      The approximate distance of this route is 170 metres (not including travelator or steps).
      Access to the Waterloo & City line from the Jubilee line is via is via lift (or escalators), travelator then escalators followed by a long ramp with a steep gradient (or steps) (Route 5).
      The approximate distance of this route is 350 metres (not including travelator or escalators).
      There is a shorter route to the Waterloo and City line via the Waterloo Road concourse but it would involve steps.

Platform(s) (Route 1 - To Waterloo Road Exit - Alight Train onto Platform (Eastbound Trains))

  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • The platform does not have tactile markings on its edge.
    • The edge of the platform is not clearly marked.
    • There are automatic platform screen doors.
    • The opening widths of the double automatic platform screen doors are 200cm.
    • The opening widths of the single automatic platform screen doors are 132cm.
    • Doors do not contrast visually with their immediate surroundings.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, TFL maps and Jubilee line maps on this platform.
    • Signage on this platform includes; directional to lifts.
    • Announcements on this platform are audio.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 105cm (emergency) and 115cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 45cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is available on this platform.
    • Perch seating is at a height of 80cm.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • There is/are 5 exit point(s) from this platform.

Platform(s) (Route 1 - To Waterloo Road Exit - Alight Train onto Platform (Westbound Trains))

  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • The platform does not have tactile markings on its edge.
    • The edge of the platform is not clearly marked.
    • There are automatic platform screen doors.
    • The opening widths of the double automatic platform screen doors are 200cm.
    • The opening widths of the single automatic platform screen doors are 132cm.
    • Doors do not contrast visually with their immediate surroundings.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, TFL maps, Jubilee line maps, digital display(s) for train times and Night Tube and London Overground maps on this platform.
    • Signage on this platform includes; directional to other lines, directional to lifts, directional to way out, TFL/tourist directional, directional to mainline station and level access boarding.
    • Announcements on this platform are audio.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 105cm (emergency) and 115cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 44cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is available on this platform.
    • Perch seating is at a height of 80cm.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • There is/are 5 exit point(s) from this platform.

Platform Exit (Route 1 - To Waterloo Road Exit - Leave Platform via Central Lift Exit)

  • Exit View
    • This information is for the exit located in the centre of both eastbound and westbound platforms.
    • This exit is signed with 'exit to lift'.
    • There is step-free access at this exit.
    • There is an open gap to exit.

Lift (Route 1 - To Waterloo Road Exit - Take the Lift to Waterloo Road Concourse)

  • There is a lift for public use.
  • The lift is located to the left of the Jubilee line escalators, off the Waterloo Road concourse.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 35m (38yd 10in) from the Jubilee line platforms.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0 (Waterloo Road concourse), -1 (Jubilee line concourse and interchange passage), -2 (Jubilee line platforms).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 180cm (5ft 3in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Route 1 - To Waterloo Road Exit - Follow the Walkway to the Ticket Barriers

  • Exit the lift and turn right.
  • Follow the walkway until you reach the Waterloo Road concourse area, following the 'Way out' signage.
  • Bear diagonally left to the ticket barriers on the left hand side.

Concourse (Route 1 - To Waterloo Road Exit - Pass Through the Ticket Barriers and Concourse Area)

  • Access View
    • There is level access throughout this concourse area.
    • Pass through the barriers on the left hand side.
      After the barriers proceed straight ahead until you reach the Waterloo Road exit on the left hand side.
  • Barriers View
    • The width of the standard barriers is 60cm.
    • The ticket slot heights for the standard barriers are 94cm (insert ticket) and 101cm (remove ticket).
    • The Oyster card reader height is 105cm for the standard barriers.
    • The width of the wider access barriers is 90cm.
    • The ticket slot heights for the wider access barriers are 92cm (insert ticket) and 102cm (remove ticket).
    • The Oyster card reader height is 100cm for the wider access barriers.
    • Staff are available to provide assistance at the barriers.
  • Maps and Signage View
    • There are TFL maps, service update screens, London and South East Rail Services maps, Night Tube and London Overground maps and bus route maps in this concourse area.
    • Signage in this concourse area includes; directional to lines, directional to lifts and TFL/tourist directional.
  • Other Features and Facilities View
    • There is 1 help point in this concourse area.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 122cm (emergency) and 113cm (information).
    • The Oyster machine controls/screen heights vary between 75cm and 120cm.
    • The ATM controls/screen heights vary between 87cm and 124cm.
    • Announcements in this concourse area are audio and visual.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • Seating is not available in this concourse area.
    • The lighting levels are moderate to good.
    • The following is located within this concourse area; a Scribbler Card Shop, Lola's Cupcake Kiosk, McDonald's, West Cornwall Pastry Co Kiosk and a Starbucks.

Station Exit (Route 1 - To Waterloo Road Exit - Exit onto Waterloo Road)

  • Exit Point View
    • This information is for the exit located in the Waterloo Road concourse area, to the left after the ticket barriers.
    • This exit is signed with 'Way out, Waterloo Road, The Cut, Lower Marsh'.
    • There is ramped/sloped access at this exit.
    • There are bollards at this exit.
    • The bollards do not contrast visually with the paving but have an identification band.
    • The minimum width between the bollards is 116cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the exit.
    • The gradient of the ramp/slope is slight.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Route 2 - Transfer to Bakerloo Line Northbound

  • The approximate distance of this route is 230 metres (not including travelator and steps).
  • This route includes; a lift, a travelator, some short slopes and 11 steps.
  • The steps are clearly marked and have handrails on both sides.
  • Step 1 - alight the train and leave the platform via the central exit signposted for the lift.
  • Step 2 – take the lift up to level -1.
  • Step 3 – exit the lift and turn left at the end of the access passage to the Jubilee line concourse area.
  • Step 4 – cross the Jubilee line concourse into the opposite passage and follow it around to the left until you reach the travelator.
  • Step 5 – Take the travelator to the opposite end of the Jubilee line interchange passage.
  • Step 6 – at the end of the travelator proceed straight ahead into the opposite passage and follow it until you reach the concourse area.
  • Step 7 – cross the concourse area into the opposite passage and go straight ahead until you reach the Bakerloo line concourse area.
  • Step 8 – cross the concourse diagonally to the left and take the 2nd passage signed for the Bakerloo line.
  • Step 9 – take the 2nd passage on the right and go down the steps to the platform.

Route 3 - Transfer to Bakerloo Line Southbound

  • The approximate distance of this route is 240 metres (not including travelator and steps).
  • This route includes; a lift, a travelator, some short slopes and a long upwards slope with a slight gradient.
  • Step 1 - alight the train and leave the platform via the central exit signposted for the lift.
  • Step 2 – take the lift up to level -1.
  • Step 3 – exit the lift and turn left at the end of the access passage to the Jubilee line concourse area.
  • Step 4 – cross the Jubilee line concourse into the opposite passage and follow it around to the left until you reach the travelator.
  • Step 5 – take the travelator to the opposite end of the Jubilee line interchange passage.
  • Step 6 – at the end of the travelator proceed straight ahead into the opposite passage and follow it until you reach the concourse area.
  • Step 7 – cross the concourse area into the opposite passage and go straight ahead until you reach the Bakerloo concourse area.
  • Step 8 – cross the concourse diagonally to the left and take the 1st passage on the opposite side signed for the Bakerloo line southbound.
  • Step 9 – proceed straight ahead up the slope until you reach the platform.

Route 4 - Transfer to Northern Line

  • The approximate distance of this route is 140 metres (not including travelator and steps).
  • This route includes; a lift, a travelator, some short slopes and 20 steps.
  • The steps are clearly marked and have handrails on both sides.
  • Step 1 - alight the train and leave the platform via the central exit signposted for the lift.
  • Step 2 – take the lift up to level -1.
  • Step 3 – exit the lift and turn left at the end of the access passage to the Jubilee line concourse area.
  • Step 4 – cross the Jubilee line concourse into the opposite passage and follow it around to the left until you reach the travelator.
  • Step 5 – take the travelator to the opposite end of the Jubilee line interchange passage.
  • Step 6 – at the end of the travelator proceed straight ahead into the opposite passage and follow it until you reach the concourse area.
  • Step 7 – cross the concourse area into the opposite passage.
  • Step 8 - proceed straight ahead to the 1st passage on the right, signed for the Northern line.
  • Step 9 - go down the steps and turn either right for the southbound platform or left for the northbound platform.

Route 5 - Transfer to Waterloo & City Line

  • The approximate distance of this route is 350 metres (not including travelator and escalators).
  • This route includes; a lift, a travelator, some short slopes, an escalator and then either a long downwards ramp (with a steep gradient and no resting areas) or 28 steps.
  • The steps are clearly marked and have handrails on both sides.
  • Step 1 - alight the train and leave the platform via the central exit signposted for the lift.
  • Step 2 – take the lift up to level -1.
  • Step 3 – exit the lift and turn left at the end of the short passage to the Jubilee line concourse area.
  • Step 4 – cross the Jubilee line concourse into the opposite passage and follow it around to the left until you reach the travelator.
  • Step 5 – take the travelator to the opposite end of the Jubilee line interchange passage.
  • Step 6 – at the end of the travelator proceed ahead and take the passage on the left hand side, follow it until you reach the northern line concourse area.
  • Step 7 – turn left and take the escalator up to the main ticket hall.
  • Step 8 – bear diagonally to the right and pass through the ticket barriers.
  • Step 9 – take the passage to the right of the pillar, past the ticket machines, down the slope and turn right.
  • Step 10 – pass through the doorway onto the Waterloo & City line concourse area.
  • Step 11 – either take the steps or the steep slope down to the Waterloo & City line - departures platform.