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Waterloo Underground Station - Alighting and Transferring from the Waterloo & City Line

York Road, London, SE1 7ND

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Access Guide

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Introduction - Alighting/Transferring

  • Exit Points View
    • Access to all exits from the Waterloo & City line is via lift then escalators (or steps).
      From the main underground ticket hall you can use the escalator to exit onto the mainline station concourse next to platform 19.
      From the mainline concourse you can use exit 3 (Cab Road) to get level access out to Cab Road or use the stepped exits 5 or 6 towards Waterloo Bridge and the South Bank respectively.
      Alternatively you can exit the mainline station via exit 2 (Waterloo Road) on the level below.
      There is lift access between the mainline station concourse and exit 2 (Waterloo Road).
  • Exit Route Summary View
    • The suggested route for leaving from the Waterloo & City line is via the main station concourse (Route 1).
      This route avoids a stepped passage between the Waterloo & City line and the Waterloo Road concourse area.
      The approximate distance of this route is 30 metres (not including escalators).
  • Line Transfer Summary View
    • Access to the Bakerloo line southbound platform from the Waterloo & City line is via lift, escalator and then slopes or steps (Route 2).
      The approximate distance of this route is 120 metres (not including escalators or steps). Access to the Bakerloo line northbound platform from the Waterloo & City line is via lift, escalator and then steps (Route 3).
      The approximate distance of this route is 105 metres (not including escalators or steps). Access to the Northern line from the Waterloo & City line is via lift, escalator and then steps (Route 4).
      The approximate distance of this route is 90 metres (not including escalators or steps). Access to the Jubilee line from the Waterloo & City line is via lift, escalator, travelator and then lift (Route 5).
      The approximate distance of this route is 260 metres (not including escalators and travelator).

Platform(s) (Route 1 - To Mainline Station Concourse - Alight Train onto Platform)

  • Platform Information View
    • This is a straight platform.
    • There is a slope to and from a raised section in the centre of the platform.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • The maximum gap between the platform and train when boarding/alighting is 22cm.
    • Signage on this platform includes; directional to other lines, directional to way out and directional to mainline station.
    • Announcements on this platform are audio.
    • There are 2 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 100cm (emergency) and 110cm (information).
    • The height of the seating is 40cm.
    • The colour contrast for the seating is poor.
    • The colour contrast between the wall and platform is poor.
    • There are some patterns on the platform which might look like steps or holes to some people.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • There is/are 3 exit point(s) from this platform.
  • Comments View
    • There is a stone ledge along the platform which can be used as seating. There is level alighting from the raised central section of the platform.

Platform Exit (Route 1 - To Mainline Station Concourse - Take the Second Platform Exit from the Left)

  • Exit View
    • This information is for the exit located second from the left as you alight the train.
    • This exit is signed with 'Lift'.
    • There is step-free access at this exit, via lift.
    • There is an open gap to exit.
    • There is bench seating with armrests and a help point in the passage leading to the lift.

Lift (Route 1 - To Mainline Concourse - Take the Lift up to the Main Ticket Hall)

  • There is a lift for public use.
  • The lift is located on the Waterloo & City line - arrivals platform.
  • The lift is approximately 7m (7yd 1ft) from the platform.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 92cm (3ft).
  • The dimensions of the lift are 140cm x 210cm (4ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Route 1 - To Mainline Station Concourse - Exit the Lift and Proceed Towards Exit

  • Exit the lift, turn right and then left through the doorway.
  • Follow the passage until you reach the escalators on the right hand side.
  • There is a sign in the passage, the gap past it is 150cm.

Station Exit (Route 1 - Main Ticket Hall to Mainline Concourse - Take Escalator to Exit)

  • Exit Point View
    • This information is for the exit located in the main underground ticket hall.
    • This exit is signed with 'Way out, South Bank, Waterloo Road, York Road'.
    • There are escalators or stepped access at this exit.
  • Step(s) View
    • The step(s) is/are located leading up to the exit from the main concourse.
    • There is/are 52 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides and in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Route 2 - Transfer to Bakerloo Line Southbound

  • The approximate distance of this route is 120 metres (not including escalators and steps).
  • This route includes; a lift, an escalator and a long upwards slope (with a slight gradient).
  • Step 1 - alight the train and leave the platform via the 2nd exit from the left, signposted for the lift.
  • Step 2 – take the lift up to the main ticket hall.
  • Step 3 – exit the lift turn right then left and proceed straight ahead up the slope until you reach the ticket barriers.
  • Step 4 – pass through the barriers and bear diagonally left up the slope towards the escalators.
  • Step 5 – take the escalator down to the Bakerloo line concourse area.
  • Step 6 – at the foot of the escalator take the first passage on the left and then take the first left.
  • Step 7 – take the first right and follow the sloped passage up to the platform.

Route 3 - Transfer to Bakerloo Line Northbound

  • The approximate distance of this route is 105 metres (not including escalators and steps).
  • This route includes; a lift, an escalator and 11 steps.
  • Step 1 - alight the train and leave the platform via the 2nd exit from the left, signposted for the lift.
  • Step 2 – take the lift up to the main ticket hall.
  • Step 3 – exit the lift turn right then left and proceed straight ahead up the slope until you reach the ticket barriers.
  • Step 4 – pass through the barriers and bear diagonally left up the slope towards the escalators.
  • Step 5 – take the escalator down to the Bakerloo line concourse area.
  • Step 6 – at the foot of the escalator take the 2nd passage on the left signed for the Bakerloo line.
  • Step 7 – at the end of the passage turn right and then left down the steps.
  • Step 8 – follow the sloped passage up to the platform.

Route 4 - Transfer to Northern Line

  • The approximate distance of this route is 90 metres (not including escalators and steps).
  • This route includes; a lift, an escalator and 20 steps.
  • The steps are clearly marked and have handrails on both sides.
  • Step 1 - alight the train and leave the platform via the 2nd exit from the left, signposted for the lift.
  • Step 2 – take the lift up to the main ticket hall.
  • Step 3 – exit the lift turn right then left and proceed straight ahead up the slope until you reach the ticket barriers.
  • Step 4 – pass through the barriers and bear diagonally left up the slope towards the escalators.
  • Step 5 – take the escalator down to the Bakerloo line concourse area.
  • Step 6 – at the foot of the escalator take the 1st passage on the right signed for the Northern line.
  • Step 7 – at the end of the passage turn right and go down the steps
  • Step 8 – at the foot of the steps turn left for the southbound platform or right for the northbound platform.

Route 5 - Transfer to Jubilee Line

  • The approximate distance of this route is 260 metres (not including escalators and travelator).
  • This route includes; a lift, an escalator, a travelator and another lift.
  • The steps are clearly marked and have handrails on both sides.
  • Step 1 - alight the train and leave the platform via the 2nd exit from the left, signposted for the lift.
  • Step 2 – take the lift up to the main ticket hall.
  • Step 3 – exit the lift turn right then left and proceed straight ahead up the slope until you reach the ticket barriers.
  • Step 4 – pass through the barriers and bear diagonally right towards the escalators.
  • Step 5 – take the escalator down to the Northern line concourse area.
  • Step 6 – take the 1st passage towards the rear of the concourse on the right hand side, signed for the Jubilee Line.
  • Step 7 - follow the Jubilee line interchange passage until you reach the travelator.
  • Step 8 - take the travelator to the opposite end of the passage.
  • Step 9 – take the 2nd passage on the right signed for the Jubilee line.
  • Step 10 – reach the Jubilee line concourse area and cross it diagonally to the right to the 2nd passage from the left on the opposite side.
  • Step 11 – turn right and take the lift down to level -2.
  • Step 12 - exit the lift, go straight ahead and then either turn right to the westbound platform 5 or left to the eastbound platform 6.