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Waterloo Underground Station - Boarding the Jubilee Line

York Road, London, SE1 7ND

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Access Guide

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Introduction - Boarding (the Jubilee Line)

  • Access Routes Summary View
    • This access guide describes the shortest step free routes to the Jubilee line.
      Both routes use lifts to bypass escalators.
      Route 1 is the shortest route and is described in detail below.
      The approximate distance of this route is 120 metres.
      Route 2 picks up the same route but starts in the mainline concourse and is also described in detail below.
      The approximate distance of this route is 140 metres.
      It is also possible to access the Jubilee line from the other side of the underground station, via the interchange passage, but this is a long route via steps/escalators and travelator.
      This route would only be recommended if transferring from the Bakerloo, Northern or Waterloo & City lines.
  • Distance(s) from Access Point(s) to Platform(s) View
    • The shortest distance (step free) to the Jubilee line is 120m.
    • This is via the access point located on Waterloo Road.
    • The shortest distance via steps/escalators to the Bakerloo line (southbound) is 75m.
    • This is via the access point located on York Road.
    • The shortest distance via steps/escalators to the Bakerloo line (northbound) is 55m.
    • This is via the access point located on York Road.

Outside Access (Route 1 - Enter the Mainline Station via the Waterloo Road Entrance)

  • Entrance View
    • This information is for the entrance located on Waterloo Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'WATERLOO STATION'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 116cm.
    • The bollards do not contrast visually with the paving but have an identification band.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrances.
    • The gradient of the ramp/slope is slight.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Concourse (Route 1 - Turn Right and Proceed Straight Ahead, Through the Ticket Barriers)

  • Access View
    • There is level access throughout this concourse area.
  • Barriers View
    • The width of the standard barriers is 60cm.
    • The ticket slot heights for the standard barriers are 94cm (insert ticket) and 101cm (remove ticket).
    • The Oyster card reader height is 105cm for the standard barriers.
    • The width of the wider access barriers is 90cm.
    • The ticket slot heights for the wider access barriers are 92cm (insert ticket) and 102cm (remove ticket).
    • The Oyster card reader height is 100cm for the wider access barriers.
    • Staff are available to provide assistance at the barriers.
  • Maps and Signage View
    • There are TFL maps, service update screens, London and South East Rail Services maps, Night Tube and London Overground maps and bus route maps in this concourse area.
    • Signage in this concourse area includes; directional to lines, directional to lifts and TFL/tourist directional.
  • Other Features and Facilities View
    • There is 1 help point in this concourse area.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 122cm (emergency) and 113cm (information).
    • The Oyster machine controls/screen heights vary between 75cm and 120cm.
    • The ATM controls/screen heights vary between 87cm and 124cm.
    • Announcements in this concourse area are audio and visual.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • Seating is not available in this concourse area.
    • The lighting levels are moderate to good.
    • The following is located within this concourse area; a Scribbler Card Shop, Lola's Cupcake Kiosk, McDonald's, West Cornwall Pastry Co Kiosk and a Starbucks.

Route 1 - Bear Left of the Escalators and Follow the Walkway to the Lift

  • After the ticket barrier take the walkway to the left of the escalators.
  • Proceed straight ahead for approximately 60 metres until you reach the lift.
  • The lift is signed from the barriers and there is a bench seat to rest along this part of the route.

Lift (Route 1 - Take the lift Down to Level -2)

  • There is a lift for public use.
  • The lift is located at the end of the walkway to the left of the escalators.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 65m (71yd 3in) from the Waterloo Road entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0 (Waterloo Road concourse), -1 (Jubilee line concourse and interchange passage), -2 (Jubilee line platforms).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 180cm (5ft 3in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Route 1 - Exit the Lift and Proceed to Platforms

  • Exit the lift, go straight ahead and then either turn right to the westbound platform 5 or left to the eastbound platform 6.
  • From the lift the distance to the eastbound platform is approximately 35 metres.
  • From the lift the distance to the westbound platform is approximately 18 metres.

Platform(s) (Route 1 - Reach Jubilee Line Westbound Platform 5)

  • Access to Platform View
    • There are 5 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • The platform does not have tactile markings on its edge.
    • The edge of the platform is not clearly marked.
    • There are automatic platform screen doors.
    • The opening widths of the double automatic platform screen doors are 196cm.
    • The opening widths of the single automatic platform screen doors are 132cm.
    • Doors do not contrast visually with their immediate surroundings.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, TFL maps, Jubilee line maps, digital display(s) for train times and Night Tube and London Overground maps on this platform.
    • Signage on this platform includes; directional to other lines, directional to lifts, directional to way out, TFL/tourist directional, directional to mainline station and level access boarding.
    • Announcements on this platform are audio.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 105cm (emergency) and 115cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 44cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is available on this platform.
    • Perch seating is at a height of 80cm.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • There is/are 5 exit point(s) from this platform.

Platform(s) (Route 1 - Reach Jubilee Line Eastbound Platform 6)

  • Access to Platform View
    • There are 5 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • The platform does not have tactile markings on its edge.
    • The edge of the platform is not clearly marked.
    • There are automatic platform screen doors.
    • The opening widths of the double automatic platform screen doors are 200cm.
    • The opening widths of the single automatic platform screen doors are 132cm.
    • Doors do not contrast visually with their immediate surroundings.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, TFL maps and Jubilee line maps on this platform.
    • Signage on this platform includes; directional to lifts.
    • Announcements on this platform are audio.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 105cm (emergency) and 115cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 45cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is available on this platform.
    • Perch seating is at a height of 80cm.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • There is/are 5 exit point(s) from this platform.

Route 2 - Exit the Mainline Concourse Towards the Lift

  • From the mainline concourse follow signage towards the Jubilee line and Waterloo Road exit (2).
  • Take the exit between the escalators and follow signage to the lift.

Lift (Route 2 - Take the Lift Down to the Waterloo Road Concourse)

  • There is a lift for public use.
  • The lift is located in passage next to Cab Road.
  • The lift is approximately 25m (27yd 1ft) from the mainline station concourse.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 102cm (3ft 4in).
  • The dimensions of the lift are 152cm x 172cm (4ft 12in x 5ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Route 2 - Exit the Lift and Proceed to the Concourse Area

  • Exit the lift, turn immediately right and follow the passage to the mainline Waterloo Road concourse area.
  • Turn left and proceed into the underground concourse area.

Concourse (Route 2 - Proceed Straight Ahead, Through the Ticket Barriers)

  • Access View
    • The ticket hall is located immediately beyond the Waterloo Road entrance.
    • There is step-free access to the concourse from the Waterloo Road entrance.
    • Access to the concourse is via lift or escalators from the Waterloo mainline station concourse.
    • There is level access throughout this concourse area.
  • Barriers View
    • The width of the standard barriers is 60cm.
    • The ticket slot heights for the standard barriers are 94cm (insert ticket) and 101cm (remove ticket).
    • The Oyster card reader height is 105cm for the standard barriers.
    • The width of the wider access barriers is 90cm.
    • The ticket slot heights for the wider access barriers are 92cm (insert ticket) and 102cm (remove ticket).
    • The Oyster card reader height is 100cm for the wider access barriers.
    • Staff are available to provide assistance at the barriers.
  • Maps and Signage View
    • There are TFL maps, service update screens, London and South East Rail Services maps, Night Tube and London Overground maps and bus route maps in this concourse area.
    • Signage in this concourse area includes; directional to lines, directional to lifts and TFL/tourist directional.
  • Other Features and Facilities View
    • There is 1 help point in this concourse area.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 122cm (emergency) and 113cm (information).
    • The Oyster machine controls/screen heights vary between 75cm and 120cm.
    • The ATM controls/screen heights vary between 87cm and 124cm.
    • Announcements in this concourse area are audio and visual.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • Seating is not available in this concourse area.
    • The lighting levels are moderate to good.
    • The following is located within this concourse area; a Scribbler Card Shop, Lola's Cupcake Kiosk, McDonald's, West Cornwall Pastry Co Kiosk and a Starbucks.

Route 2 - Bear Left of the Escalators and Follow the Walkway to the Lift

  • After the ticket barrier take the walkway to the left of the escalators.
  • Proceed straight ahead for approximately 60 metres until you reach the lift.
  • The lift is signed from the barriers and there is a bench seat to rest along this part of the route.

Lift (Route 2 - Take the Lift Down to -2 Level)

  • There is a lift for public use.
  • The lift is located at the end of the walkway to the left of the escalators.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 65m (71yd 3in) from the Waterloo Road entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0 (Waterloo Road concourse), -1 (Jubilee line concourse and interchange passage), -2 (Jubilee line platforms).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 180cm (5ft 3in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Route 2 - Exit the Lift and Proceed to Platforms

  • Exit the lift, go straight ahead and then either turn right to the westbound platform 5 or left to the eastbound platform 6.
  • From the lift the distance to the eastbound platform is approximately 35 metres.
  • From the lift the distance to the westbound platform is approximately 18 metres.

Platform(s) (Route 2 - Reach Jubilee Line Westbound Platform 5)

  • Access to Platform View
    • Access to the platform is via lift or escalators from the Waterloo Road entrance.
    • Access to the platform is via lift or escalators from the mainline station concourse.
    • Access to the platform is via escalators from the main underground ticket hall.
    • There are 5 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • The platform does not have tactile markings on its edge.
    • The edge of the platform is not clearly marked.
    • There are automatic platform screen doors.
    • The opening widths of the double automatic platform screen doors are 196cm.
    • The opening widths of the single automatic platform screen doors are 132cm.
    • Doors do not contrast visually with their immediate surroundings.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, TFL maps, Jubilee line maps, digital display(s) for train times and Night Tube and London Overground maps on this platform.
    • Signage on this platform includes; directional to other lines, directional to lifts, directional to way out, TFL/tourist directional, directional to mainline station and level access boarding.
    • Announcements on this platform are audio.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 105cm (emergency) and 115cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 44cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is available on this platform.
    • Perch seating is at a height of 80cm.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • Access from the platform is via lift or escalators to the Waterloo Road entrance.
    • Access from the platform is via lift or escalators to the mainline station concourse.
    • Access from the platform is via escalators to the main underground ticket hall.
    • There is/are 5 exit point(s) from this platform.

Platform(s) (Route 2 - Reach Jubilee Line Eastbound Platform 6)

  • Access to Platform View
    • Access to the platform is via lift or escalators from the Waterloo Road concourse.
    • Access to the platform is via lift or escalators from the mainline station concourse.
    • There are 5 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • The platform does not have tactile markings on its edge.
    • The edge of the platform is not clearly marked.
    • There are automatic platform screen doors.
    • The opening widths of the double automatic platform screen doors are 200cm.
    • The opening widths of the single automatic platform screen doors are 132cm.
    • Doors do not contrast visually with their immediate surroundings.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, TFL maps and Jubilee line maps on this platform.
    • Signage on this platform includes; directional to lifts.
    • Announcements on this platform are audio.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 105cm (emergency) and 115cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 45cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is available on this platform.
    • Perch seating is at a height of 80cm.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • Access from the platform is via lift or escalators to the Waterloo Road concourse.
    • Access from the platform is via lift or escalators to the mainline station concourse.
    • There is/are 5 exit point(s) from this platform.